Austin Apartment Reviews Guide
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Gated & Secure Communities in Austin, TX

Gated & Secure Communities in Greater Austin

Gated communities make up a big share of Austin's apartment market, from the tech-corridor buildings near the Domain to garden-style complexes off South Lamar and MoPac. We're tracking 91 properties in this category that offer some form of controlled access, whether that's a keypad entry gate, a manned guard station, or a fully monitored perimeter with cameras and patrol staff. The common thread is that residents pay a premium for a layer of separation between the property and the street.

What "gated" actually means in practice

Not all gates are equal. Some complexes have a single vehicle gate that stays open half the day because of a broken arm or a lazy leasing office. Others run coded entry on every gate, pedestrian access points, and package rooms that require the same code. When you tour a property, ask directly how often the gate has been out of service in the last six months, whether visitors need to be buzzed in or call a resident, and whether the parking garage or lot has its own separate access control. A gate that only covers the front entrance while a side fence is broken or a dog-park gate stays propped open isn't doing much.

What to look for beyond the gate itself

Lighting in parking areas and walkways, working security cameras (and whether footage is actually reviewed after incidents), on-site courtesy patrol hours, and how the leasing office handles package theft or car break-in reports all matter more than the gate alone. Ask current residents, not just the leasing agent, how responsive management is when something goes wrong.

How we score these communities

Our ranking weighs verified resident feedback on safety and gate reliability alongside maintenance responsiveness, staff communication, and value for the rent charged. The full methodology behind these scores is explained on our methodology page, and you can see how all 91 properties stack up on our ranked guide to Austin apartment complexes.

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All gated & secure communities in Austin, TX, ranked by score and relevance

91 businesses, scored on recent reviews. The order weighs each business's overall score by how much of its reviewed work is gated & secure communities, so a lower-scored specialist can rank above a higher-scored generalist.

Park at Summers Grove Apartments
4.8(238)✓ Google-verifiedPublishes prices

Living at Park at Summers Grove means consistent, same-day repairs and office staff who treat residents like family rather than apartment numbers. Elda, Carolyn, Gloria, and Fernando lead a team that listens, connects tenants with financial resources, organizes summer events for kids, and keeps the townhome community quiet and well-maintained for families, seniors, and long-term residents alike. Maintenance crew Fernando, Carlos, and Jacob respond the same day or next day to work orders and finish cleanly. The community hosts monthly activities and food distributions. Residents-some living here 13+ years-praise the genuine care, multilingual support (Spanish-speaking staff), and genuine sense of belonging built into day-to-day management.

The Avery

#2The Avery

81
4.5(166)✓ Google-verified

Residents consistently praise the leasing team for attentiveness and professionalism, especially staff members Lily and Patrick who handle move-ins with patience and clarity. Amenities like the pool, gym, and dog parks are well-maintained, and the overall community feels clean, quiet, and safe. Some mention noticeable sound transfer from overhead units. One resident reported an unprofessional inspection where staff refused to remove shoes during a walkthrough, which felt inconsistent with the complex's otherwise high service standard.

Reserve at the Arboretum
4.4(390)✓ Google-verifiedPublishes prices

Residents consistently praise the leasing team-Emily, Ashton, and Tyler get named repeatedly for patience and helpfulness-and maintenance responds fast to repair calls. Apartments are well-designed with solid walls, thoughtful layouts that feel spacious, and 24-hour amenities. Value proposition stands out: renters report getting more quality than price suggests relative to other Austin complexes. The main friction: when lease violations go unenforced (especially noise complaints), neighbors can create real problems. One long-term resident with migraines documented months of disturbances from upstairs neighbors before action was taken. Pet waste in hallways and cigarette smell at night were also mentioned. A separate Amazon locker outage left packages vulnerable to theft for weeks, though that was attributed to Amazon, not the complex.

The Wyatt

#4The Wyatt

85
4.8(233)✓ Google-verified

Most residents praise the modern finishes, spacious units, and staff who go beyond expectations. Freddy, Sean, Andrea, Ellie, and other named staff earn consistent recognition for patience and follow-through. Maintenance responds fast, the grounds stay clean, and community events build friendships. Downsides surface mainly in new-construction realities: sound travels between units, humidity draws silverfish, and a few residents have reported package and vehicle theft. Pool etiquette remains a minor ongoing friction.

Grand Station Apartment Homes
4.2(76)✓ Google-verified

Staff members Xyre, Keke, and Angel earn consistent praise for patience, clear communication, and moving first-time renters through applications without pressure. Residents report fast approvals, spotless apartments on move-in day, and quick response from maintenance-with particular warmth from residents who faced language barriers or military service complications. Leasing agents explain each step thoroughly and stay in touch; maintenance responds promptly to concerns. Three-year and longer residents mention fair pricing and spacious units. The office team has earned enough trust that multiple reviewers cite years of tenure without planning to leave.

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Ironhorse Flats
4.2(284)✓ Google-verifiedPublishes prices

Ironhorse Flats wins steady praise for staff who treat residents as valued members of the community, not transaction numbers. Maintenance typically responds within days, and the leasing team manages move-ins smoothly. The tension: management has shifted toward charging residents for appliance repairs, which conflicts with resident expectations tied to rent and utilities. A few tenants report week-long waits on essential fixes and frustration over policy clarity. The community itself is noted as quiet and clean. Staff like Nina, Martha, and Ruzlan are named repeatedly as especially personable and proactive. The real friction centres on whether maintenance calls and appliance service belong to the lease or carry extra costs, and whether the business enforces those terms clearly upfront.

The Royce at 8100
4.5(429)✓ Google-verified

Most residents report a welcoming, well-run community with staff who solve problems quickly. Maintenance arrives the same day for work orders, and the leasing team hosts events to build connection among neighbors. The grounds stay clean and modern appliances work reliably. However, some units suffer from noise bleeding through walls and ceilings, especially from lower-floor fans and neighboring activities. A few residents mentioned car break-ins and trouble getting parking at night. Management's response to serious noise complaints was slow and dismissive, pushing residents toward early lease termination rather than swift solutions.

Alma Apartments
4.6(242)✓ Google-verifiedPublishes prices

Staff, especially Maria and maintenance team members Daniel and Carlos, earn consistent praise for responsiveness and genuine care. The leasing process feels stress-free, and upkeep is visible when staff prioritize it. However, sound insulation is poor, parking fills fast, and enforcement of pet-waste rules is spotty, leaving common areas soiled. Roach issues and laundry machine breakdowns add friction to daily life. Best for people in temporary situations who value attentive staff over building quiet or perfect cleanliness. The gated layout appeals to those seeking security, and pet owners find the community willing to work with animals. Pricing undercuts nearby alternatives. Reviewers warn that neighbors' conduct varies wildly, and management's hands-off approach to noise and pet cleanup means your comfort depends partly on who moves in next to you.

MAA Canyon Creek
4.1(260)✓ Google-verifiedPublishes prices

Maintenance staff earn consistent praise across reviews, particularly Manuel, Mario, and Jasmine, who handle requests quickly and professionally. The property appeals to budget-conscious renters seeking spacious units and affordable rates in Anderson Mill; however, appliance repairs can take two weeks or more, office staff are rarely available (some days closed entirely), and newer residents often pay 300-400 dollars less for the same unit than long-term tenants. Move-in quality varies significantly, with some units arriving dirty or damaged on arrival. Parking issues persist, with mechanics operating from spaces, and the single dumpster regularly overflows. Despite staffing constraints limiting front-office availability, residents report strong personal connections with maintenance crews who take pride in their work.

Canyon Resort at Great Hills Apartments
4.0(277)✓ Google-verifiedPublishes prices

Residents consistently praise the quiet, nature-filled setting, attentive staff who resolve issues fast, and well-kept amenities. Andrea, Greg, Jacob, and Thomas are named for extra effort on applications and maintenance. Concerns center on tight parking, occasional hallway cleanliness, and one documented dispute over move-out charges and lack of final inspection. The community feels peaceful, with trails, deer, and lush surroundings. Pet owners appreciate the dog park and leash-free areas. Maintenance typically arrives within 1–2 hours and staff willingly help with minor installations. Most residents report staying years and recommending the complex to friends.

Citadel at Tech Ridge Apartments
4.4(254)✓ Google-verifiedPublishes prices

Residents consistently praise the leasing office, especially Alissa and community manager DeChell, for responsiveness and genuine help with concerns. Maintenance staff (notably Ricardo Zapiain) earn repeated praise for fast repair times, punctuality, and professionalism. The grounds feel peaceful and well-kept, with resort-style pool and improved fitness facilities. However, a handful of reviews raise serious red flags: lease language came across as predatory to at least one tenant, and property theft (tire theft from a supposedly secured lot) sparked frustration about safety and value for an expensive, gated community.

Griffis at The Domain
4.0(582)✓ Google-verifiedPublishes prices

Residents consistently praise the leasing agents (Kelsey, Emily, Rhone) and maintenance team, especially Derrick, for responsiveness and professionalism. The property is clean, well-located near The Domain shops and offices, and offers appealing amenities. One tenant reported leasing staff falsely promised ethernet and dismissed the issue post-move-in, citing lack of written documentation, and complained about weak wifi with no support.

The Asher Austin
4.3(209)✓ Google-verifiedPublishes prices

Most visitors and recent arrivals praise the sleek, modern apartments and the leasing team, especially Jennifer and Eric, who handle tours and inquiries with genuine care and knowledge. However, several long-term residents report persistent problems: unresolved noise violations, poor mailroom security leading to repeated package theft, dirty move-in conditions, and management responses that explain issues away rather than fix them. Late fees are charged without advance warning. The property shines at first impression but struggles with accountability once residents move in. A 1-year-plus resident notes that noise complaints were repeatedly dismissed as "normal community living," and package theft from an open mailroom goes unaddressed despite camera evidence. Move-in inspection concerns and a separate issue with Fetch parcel delivery also went unresolved. Staff turnover and unequal treatment across residents have also been flagged. The stark contrast between five-star tours and one-star lived experience suggests the leasing presentation does not match day-to-day operations.

Cottages At Well Branch
4.2(214)✓ Google-verified

Most long-term residents praise the staff and quick maintenance response, but serious pest problems and aged units undermine comfort. Nicole and Vanessa consistently deliver standout leasing service; maintenance arrives promptly yet struggles with recurring issues like A/C drainage and roaches that hint at deeper building upkeep gaps.

Parkside Crossing Apartments
3.6(191)✓ Google-verified

Residents consistently praise the clean, well-kept grounds, friendly staff (especially Sarah and Tina), and responsive maintenance that typically resolves issues within two business days. The location near downtown and Round Rock, combined with amenities like the redone pool area, dog park, fitness center, and playgrounds, makes it feel like a comfortable community at good value.

33Hundred Apartments
4.2(308)✓ Google-verifiedPublishes prices

Staff like Patrick, Kelsie, and Sam consistently earn praise for smooth leasing experiences and quick follow-ups. The resort-style pool and fitness center draw residents, and maintenance responds fast to work orders. However, grounds upkeep is uneven: one long-term resident reported broken gates, piled trash, pet waste issues, and an unreturned security deposit with no explanation after calling and emailing multiple times.

The Marquis at Brushy Creek
4.1(285)✓ Google-verified

Most residents moved in smoothly and stayed long-term, citing quiet surroundings, fast maintenance responses even in emergencies, and consistent friendliness from named staff like Heather and Angelica. Maintenance requests typically close within two to three days, grounds stay clean, and the community draws families rather than high turnover. A few note appliances are older, though lease prices draw comparison shoppers.

Ashford Costa Perla Apartments
4.4(240)✓ Google-verified

Most residents praise the management team, particularly staff members like Lena, Brayan, and Maria, for attentive service. One recent renter experienced serious operational failures: faulty appliances, erroneous charges for parking and utilities, unannounced entry, and a towed visitor car despite registration, with limited office help to resolve issues.

Stonelake at the Arboretum
4.3(307)✓ Google-verifiedPublishes prices

Strong leasing experience with staff like Daniel and Yvonne earning consistent praise for attentiveness and responsiveness. Most long-term residents cite clean facilities, fast maintenance, and a friendly environment; however, some face serious friction with management over inflexibility, broken gate security, and multiple fee surprises. Two detailed complaints document pest control failures despite monthly charges, forced tech packages, and aggressive enforcement of parking rules that created stress. The property appeals to graduate students and those prioritizing location over management transparency, but prospective tenants should clarify the full fee structure upfront.

Marquis at Great Hills
4.1(286)✓ Google-verified

Residents consistently report strong experiences across their tenure here, from a few months to five years. The gated complex in North Austin draws repeated praise for its quiet surroundings, proximity to shopping and dining, and quick maintenance response times. Staff members like Diana and Will in leasing, and maintenance technician Antonio, earn specific mention for going beyond expectations. Amenities including the pool, gym, covered parking garage, and car wash station add value, though one reviewer notes the pool is shallow and another suggests rent could be more competitive.

Allegre Point Apartments
4.2(110)✓ Google-verifiedPublishes prices

Residents consistently praise the leasing and maintenance teams, particularly LaTanya and Arlene, for their attentiveness and quick problem-solving. The community feels secure, quiet, and well-kept, with staff who greet residents by name and remember their needs. One recent dispute over credit reporting went unanswered for over a week, raising concerns about responsiveness when serious issues arise. Most residents report two or more years of satisfaction and plan to renew leases.

Rhythm

#22Rhythm

69
4.1(164)✓ Google-verifiedPublishes prices

Leasing staff, particularly Aija, consistently earn five-star praise for their attentiveness, product knowledge, and follow-up. The property itself draws compliments for modern floorplans, amenities (fitness, dog wash, pool, co-working), and competitive pricing for the North Austin market. However, residents report serious service gaps post-move-in. Maintenance requests, including non-functional air conditioning in summer heat, face lengthy delays. Multiple reviewers noted unit cosmetics differed sharply from toured models, and management allegedly discouraged fire department calls during alarm issues. Thin walls and insufficient noise control are recurring frustrations.

Windsor Republic Place Apartments
4.2(195)✓ Google-verifiedPublishes prices

Most residents praise the quiet, well-kept community and responsive maintenance team. Named staff members like Ashley, Terah, Steven, Mario, and Umberto earn repeated mentions for solving problems quickly. The gated app-controlled entry and policed grounds appeal to those seeking security. However, some tenants hit plumbing and appliance issues early in their lease, and the leasing office is often unreachable; the $500 pet fee and sharp rent increases on renewals frustrate longer-term residents.

The Monterra
4.1(239)✓ Google-verified

Most residents praise The Monterra for its clean grounds, active maintenance team, and welcoming leasing staff who go out of their way. Staff members like Manali, Colten, Eduardo, and Brian are named repeatedly for responsiveness and genuine care. Recent complaints centre on pest issues near wooded areas, delayed work orders for move-in damage, package theft from the mailroom, and towing without clear warning. One veteran reported management refusing to help after a flood and mold damage. Ground floor residents face particular challenges with insects; higher floors seem unaffected.

Travesia Apartments
4.1(297)✓ Google-verifiedPublishes prices

Travesia delivers strong maintenance response times and well-kept grounds, with multiple reviewers naming Chris, Ray, Peyton, and Marco for same-day repairs. Pool hygiene and office conduct vary sharply: some praise quiet security and included covered parking; others report unexplained move-out fees, ants in spring, and aggressive towing during move-in.

The Everett
4.8(144)✓ Google-verified

Most residents praise The Everett's modern amenities, clean grounds, and attentive maintenance crew. Miguel, Justin, and Dallas are frequently named for their speed and professionalism. Recent leadership changes appear to have improved resident satisfaction and pest problem resolution. New tenant experience varies: leasing staff handle applications quickly and smoothly, though a few visitors report being ignored at check-in. The location near HEB Plus and local restaurants is a consistent draw. Past pest problems have been addressed under new management, though past reviews flag that Sara (original property manager) received both strong praise and serious complaints about disrespect and unresponsiveness.

Astra Avery Ranch
4.0(138)✓ Google-verified

Astra Avery Ranch draws consistent praise for its upscale grounds, gym and pool amenities, and standout staff members like Carmen and Elysa who go out of their way for residents. However, reviewers report thin floor construction with sound bleed from neighbors, recurring plumbing failures, pest control gaps in common areas, and a sharp divide in experience between the previous management team (called responsive and timely) and the current RPM Living management (seen as dismissive and slow to act on maintenance). Newer residents under current leadership report improved communication, while longer-term residents recall better responsiveness before the handoff.

Tramor at the Hills
4.6(84)✓ Google-verified

Residents consistently praise the leasing and maintenance teams, especially Katy, Bailey, and Mackenzie, for treating people as neighbors rather than transaction numbers and responding quickly to requests. Work orders often complete same-day; even after-hours AC emergencies get 30-minute technician response. The wooded location near Arboretum, Trader Joe's, and three major highways is a major draw; the community feels quiet and peaceful with minimal bug issues and excellent landscaping for dog walking. Off-leash dog park and three pools serve rotating resident needs without crowding. Older buildings present tradeoffs. Several residents note plumbing and AC challenges tied to building age; one tenant reported a week-long AC outage without urgency, while another faced month-long cooling limits (AC capped at 83 degrees). Rare communication lapses have led to lease-term confusion in isolated cases. Most residents feel these are worth bearing for the staff care and location, but budget-conscious renters in hot months should ask about recent HVAC upgrades before signing.

Bexley at Tech Ridge Apartments
3.9(195)✓ Google-verified

Beto and office staff Valerie and Ashley consistently earn praise for quick, professional service. Yet multiple residents report German roaches across multiple buildings over months, some finding them on beds and in bedrooms despite repeated pest control visits. Car break-ins were common for some. The fitness center is cramped. Your experience hinges on pest control success. Residents staying long-term (5+ years) eventually faced roaches; those with fresh lease starts may avoid the problem, but the pattern suggests a complex-wide issue, not isolated units. Maintenance speed and friendliness remain reliable.

Birdie on Woodland Greens
4.8(63)✓ Google-verifiedPublishes prices

Most residents praise the welcoming staff, quick maintenance responses, and well-maintained grounds. Nabelys, Jay, and Amanda stand out for their care and professionalism. However, two recent residents report serious concerns: package theft despite gating, lax rule enforcement (including manager smoking on-site), dirty common areas, and a 62-day security deposit delay requiring eight follow-up emails. The gap between positive recent experiences and these documented failures suggests inconsistent management over time.

Villages at Fiskville 55+ Senior Apartments
4.2(102)✓ Google-verifiedPublishes prices

Residents consistently praise the leasing staff, particularly Jenna, Vanessa, Valencia, and Lydia, for genuine kindness and patience in the application process. The property itself wins approval for clean hallways, a functioning gym, pool, and community room where residents gather. Price matches the neighborhood well. A small but vocal minority flagged serious gaps: the gate promised during tours sits open regularly, a security contract lapsed for months, and package theft occurs. Recent management changes have improved the tone, though some tenants left during a rougher period. Older reviews mention maintenance personnel being dismissive.

Bridge at Mesa Verde
4.3(209)✓ Google-verified

Residents enjoy the calm, architecturally distinctive setting and consistently praise staff member Lindsay for smooth leasing. However, security has deteriorated: stolen catalytic converters, car break-ins, and porch pirates despite the gated promise, with management offering no camera surveillance or effective solutions. Recent management change under Bridge brought complaints about staff attitude, along with increasing paid parking. One resident described a two-year decline after the transition. Units themselves need upgrades, though maintenance response time was praised when called upon.

The Maris

#33The Maris

76
4.7(65)✓ Google-verified

Residents consistently praise the property's premium finishes, well-designed amenities (pools, fitness areas, Sonos speakers), and the knowledgeable leasing team-particularly Jeffrey, Elyse, and Helen. The building feels secure and the community calendar (monthly events, dog park activities) draws strong loyalty from new Austin arrivals. However, the Fetch third-party package delivery system is a genuine pain point: packages get lost at the warehouse or delayed, forcing residents to arrange workarounds. Limited hallway cameras, low EV chargers, and minimal unit storage are secondary concerns that affect specific resident needs. For the right buyer, The Maris delivers on luxury and community; those with delivery expectations should ask about alternatives first.

Griffis Lakeline Station
4.0(164)✓ Google-verifiedPublishes prices

Residents consistently praise the maintenance team for same-day responses and quality repairs, backed by named standouts like Alexis and Jose Rico. The office staff (Marissa, Veronica, Leslie) earn repeated recognition for responsiveness and care, though one new tenant reported delays and defensive handling of move-in issues. Gated grounds feel quiet and well-kept, with three pools, two gyms, and an off-leash dog park; recent arrivals also benefit from the Jetty credit option. The main friction points centre on thin walls, older construction, and one stark dispute over alleged pet damage charges at lease end.

MAA Quarry Oaks
4.3(492)✓ Google-verifiedPublishes prices

Multiple residents praise the maintenance crew, particularly Marco Munoz, CJ, and Djunn Harris, for fast repairs and friendly service on AC units, washers, and appliances. The grounds are well landscaped and location feels secure. However, leasing office communication breaks down: conflicting information from staff members on lease terms, unanswered emails, and poor follow-up on safety complaints. Package theft through the mail room and inconsistent trash and dog waste management also frustrate residents. The gap between maintenance excellence and leasing office responsiveness stands out. Renters report needing written confirmation for everything because verbal promises shift, and they struggle to get clear answers on security issues or maintenance complaints. These operational inconsistencies undermine what could be a strong property.

Renaissance at North Bend
4.2(268)✓ Google-verified

Most residents praise quick maintenance, friendly community events, and clean grounds. North Austin location and safety appeal to families. However, annual rent hikes push some out, and new move-ins report appliances and utilities not ready. Package theft and mail misdelivery frustrate frequent online shoppers. Leasing staff can feel dismissive about concerns, though the maintenance crew itself earns consistent approval.

Skye at Austin
4.0(143)✓ Google-verified

Eva, the property manager, earns consistent praise for her proactive approach and warmth; maintenance responds quickly and does quality work. Community events and amenities like the pool and park add to residents' comfort. However, one renter documented a serious pest infestation that was mishandled with unprofessional, unsafe methods, and another reported rude staff behavior in the leasing office. Most residents find the complex clean, reasonably priced, and welcoming. The stark contrast between overwhelmingly positive experiences and one detailed complaint about pest management and communication breakdown suggests the experience may vary by unit or timing. Assigned parking emerged as a frequently desired addition.

Marquis at Caprock Canyon
4.2(133)✓ Google-verified

Residents consistently report a calm, nature-immersed community where maintenance problems get fixed within a day and staff actually listen. The location in a nature preserve with roaming deer and walking trails feels almost rural despite being Austin, with quick access to shops and downtown via nearby roads. What sets it apart: leasing teams remember your name, hardwood floors in ground units, two gym areas, and a renovated gate app. Some units need kitchen and appliance updates, and a few worry about rent spikes when leases renew, but the peace and pace keep people signing again.

Marquis Parkside
4.2(530)✓ Google-verified

Residents consistently praise fast maintenance response times, friendly staff, and clean common spaces. The location near North Lamar, Wells Branch, and The Domain appeals to those who value walkable proximity to stores and restaurants. However, some visitors encounter dismissive leasing consultants, and long-term residents report the physical plant feels dated despite upkeep, with recurring gate malfunctions and a communal mailroom that has been broken into repeatedly. Pricing is a sticking point for those comparing value to newer complexes nearby. Management changes over the past year appear to have improved communication and responsiveness. The current team emphasizes regular updates and community events. Most residents feel the location, amenities (pool, fitness center, spin studio), and staff goodwill outweigh the infrastructure quirks, though the complex struggles to compete on unit modernity with newer properties in the same area.

AVE Austin North Lamar
4.7(143)✓ Google-verified

Residents consistently praise the staff, particularly Sandra, Monica, and Adriana, for genuine warmth and problem-solving. The location near transit, 99 Ranch Market, and restaurants attracts steady renters. Maintenance requests typically resolve quickly, and the property hosts four events monthly with complimentary food and activities that build community. A significant minority report security lapses, ground maintenance issues, and frustrating disputes over move-out fees charged without itemized documentation. Most concerns stem from either opaque billing practices or a single manager (Monica, mentioned negatively in one detailed complaint) and broken gate security. The complex actively requests five-star reviews post-lease, which may inflate the 90% top-rating distribution. For longer stays, the staff's genuine care appears consistent; for short-term moves or disputes, clarity and accountability matter more.

Sage Hill Apartment Homes
3.9(266)✓ Google-verified

Reviewers consistently praise the leasing process, particularly Sara Celifarco's attentiveness and professionalism during tours. Staff foster a genuinely warm atmosphere, neighbors are friendly, and residents feel the price reflects the community's calm, respectful vibe. One recurring issue: residents report finding bugs multiple times weekly, which no reviewer dismissed as minor. The front office and event programming earn steady positive mentions, though pest management appears to need attention.

The Hedge Apartments
4.2(302)✓ Google-verifiedPublishes prices

Staff make a strong first impression: leasing reps and office members like Bob, Monica, and Catt earn consistent praise for politeness and quick responses. The gym is clean, rent undercuts most Austin complexes, and maintenance arrives promptly when called. Reality diverges sharply after move-in. Multiple residents report pervasive roaches despite pest control contracts, mold visible inside air conditioning units, and water damage lasting months. The gated security advertised at the leasing desk fails in practice: gates remain open around the clock, homeless individuals camp in parking lots, and car break-ins and theft are routine complaints. Noise from loud music and cannabis smoke bleeds into units nightly, and small floor plans offer minimal natural light. Management disputes are common: free rent promises get rescinded over paperwork, move-out charges balloon unexpectedly, and residents say repairs are only half-done.

Somerset Townhomes
4.0(96)✓ Google-verifiedPublishes prices

Most residents praise Somerset's Northwest Hills location, gated entry, and amenities, especially the lap pool and renovated gym. Staff standouts include handyman Ahmed (responsive, stays long-term) and leasing agent Valerie, who deliver service quickly and with genuine care. However, recent reviews surface recurring pest problems (mice), property crimes (mail theft, vehicle break-ins), and inconsistent trash pickup, suggesting management struggles with physical and service lapses despite the hands-on reputation.

Marquis at Ladera Vista
4.3(107)✓ Google-verified

Marquis at Ladera Vista draws strong loyalty from residents who value the quiet, tree-lined setting and attentive staff. Many report 24-hour maintenance response, named team members like Maria and Amanda earning repeated praise, and the walking trails as a signature amenity. Yet persistent complaints surface around fire ants and pest control delays, move-in conditions that need patching, and upfront clarity on what utilities and appliances are included. The 4.3 rating reflects this split: 76% five-star reviews celebrate maintenance speed and community feel, while roughly one in six cite serious issues with pest management, unit readiness, or uneven flooring. Renters signing leases should verify lease terms in writing and inspect the unit thoroughly at move-in.

Village at Gracy Farms
3.7(225)✓ Google-verifiedPublishes prices

Touring and leasing staff like Andrea win consistent praise for attention and knowledge, and a subset of tenants report quick maintenance from Rodrigo's team. However, a significant group describes severe and ongoing pest infestations that management has failed to fix despite multiple pest control visits, delayed or absent emergency maintenance, poor communication from the office, and unreturned deposits with little follow-up accountability. The complex appears divided: those moving in or with routine requests find helpful staff and clean common areas; those facing maintenance crises or longer-term problems encounter unresponsive management and an inability to resolve serious issues. Pest control stands out as the most damaging pattern, with residents describing infestation in wiring, cabinets, and fixtures that spray-only approaches have not solved.

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Langdon on Parmer
4.1(249)✓ Google-verified

Most residents praise responsive staff, quick maintenance, and clean grounds, with Charla and Izzy repeatedly named for attentive service. However, serious complaints emerge around move-out billing transparency, security failures despite gated parking, persistent pests, noise issues, and difficulty reaching management when problems occur.

The Standard at Domain Northside Apartments
3.7(323)✓ Google-verifiedPublishes prices

Leasing tours leave prospects impressed by staff like Alexis, Nathan, and Miranda, who know the property well and make touring feel personal. Regular residents report responsive maintenance and improving management under Victoria, though scattered five-star reviews across three years suggest consistency issues. Serious complaints center on safety (a month-long delay fixing a lock that led to break-in), cleanliness (roaches in common areas, poor unit turnover), and noise from 6-7 AM trash pickup. One resident in Build C left due to the combination of maintenance neglect and no water outage. The split is stark: 60% five-star, 30% one/two-star.

The Kelsey at Scofield Farms
4.3(129)✓ Google-verifiedPublishes prices

Ratings split sharply: 81 percent five-star but 19 percent one-to-two star. Staff like Aivin and Aisin receive repeated praise for friendliness and attentiveness. Pool, dog parks, and in-unit laundry appeal to some. Serious negatives dominate recent months: A/C failures left unrepaired for days, roach and fire ant infestations that persist despite pest control fees, slow or absent maintenance responses, and gate/parking lot security failures. Management accused of dismissiveness and, in two detailed accounts, racial discrimination during tours. Multiple mandatory apps add frustration. Security deposit disputes and unpaid referral bonuses reported.

Overture Domain 55+ Active Adult Apartments
4.7(81)✓ Google-verifiedPublishes prices

Most residents praise the staff's genuine hospitality, packed activity calendar, and sense of community. Several long-term residents report seven or more years of contentment. A minority report serious unresponsiveness from management, with one applicant still awaiting a refund decision after three years; noise complaints and views of nearby industrial facilities also surface.

The Grand at the Domain
4.0(170)✓ Google-verifiedPublishes prices

Staff familiarity and attentiveness define the living experience here, with Jackie Lopez, Callie Mae, and Sadie Stewart earning specific praise for going beyond typical leasing and support duties. Residents describe a quiet, immaculate building with reliable maintenance, walkable surroundings, and genuine community events that foster friendships among neighbors. Water pressure and elevator access present minor friction at move-in, and one caller reported dismissive phone support; far more serious is a recurring complaint about unresponsive ownership (Hilltop management) regarding maintenance like elevator odor. Pet owners appreciate the treats and hospitality extended to animals, though fees and charging spot scarcity may limit appeal.

Bridge at River Place
4.3(319)✓ Google-verified

The complex excels at community feel and staff warmth, especially under previous ownership. The grounds are tree-filled and peaceful, maintenance was once prompt, and staff like Carmen have built genuine relationships with residents. New management (AMP) has disrupted this baseline significantly. Reviewers report weeks-long email delays, repairs stalling for months, and requests being closed without work done. Tire theft recurs without prevention; noise complaints about neighbors go unanswered. Tenant satisfaction has visibly declined since the transition, though some front-office staff continuity (Carmen's return) offers a glimmer of improvement.

Ten Oaks

#52Ten Oaks

71
4.2(266)✓ Google-verified

Many residents praise the leasing team, particularly Emile and Emily, for their warmth and responsiveness during move-in. Grounds and common areas draw consistent positive mentions. However, several long-term tenants report serious gaps: maintenance requests dragging on for months or longer, staff dismissal of legitimate concerns, parking enforcement that felt arbitrary, roach infestations despite treatment, and surprise fees at move-out. The disconnect between front-desk charm and follow-through on operational issues marks the sharpest divide in experiences here.

Preserve at Rolling Oaks
4.0(478)✓ Google-verified

Staff earn consistent praise for their warmth and speed, especially during move-in and maintenance calls. Stephanie, Edel, Israel, Gabriel, Jamison, and Devin are named repeatedly for professional, kind service. However, residents report roach infestations, mouse holes, broken gates, dark parking lots, and overflowing dumpsters that undercut the finished product. One lease was terminated over a roach-infested unit; another has waited weeks for pest control without resolution.

Marquis Lakeline Station
3.9(259)✓ Google-verified

Most residents report warm, attentive staff and fast maintenance responses, with many naming specific technicians like Osvaldo, Victor, and Eladio for going above and beyond. The property feels like a neighborhood rather than a complex, with good amenities and strong community vibes. However, some residents face persistent pest problems and struggle with management's follow-through on serious issues. Units show age, and air conditioning can be inefficient. A few encounters with unresolved move-out charges and slow responses to habitability concerns suggest management consistency needs work, especially when problems are complex.

Ashford Cameron Grove Apartments
4.6(28)✓ Google-verified

Most residents praise the staff, particularly manager Nora Ramos and leasing agent Jarinzy, for attentive service and smooth move-ins. One complaint cited maintenance delays and parking shortages as serious problems.

Brook Meadow Village
4.0(135)✓ Google-verified

Five-star residents praise the affordable pricing, walkable access to grocery stores and Capital Metro transit, and staff members like Getsy Torres and Kimberly who follow up by phone and organize community events. Recent one-star reviews describe rat and insect infestations, bedroom water damage left unfixed, hostile office treatment, and maintenance deterioration after staff changes; the permanently broken gate contradicts advertising. The tension reflects staffing inconsistency. Long-term residents report smooth repairs and caring management; newer arrivals report filthy units, ignored work orders, and an office that yells at tenants. Older apartments show wear (stained kitchen cabinets), and the neighborhood safety record is mixed-police arrests have occurred without notification to residents.

Bexley at Anderson Mill
3.9(219)✓ Google-verified

Five-star reviews praise leasing staff by name-Brandi, Somaya, Jason, Vie-for patient, responsive help during applications and tours. Marvin from maintenance earns consistent applause for quick repairs. The gym, pool, paw wash station, and quiet grounds appeal to families and pet owners. However, major structural issues persist across multiple resident accounts: standing water and mold in yards and garages go unresolved for months despite repeated requests. Units contain outdated AC (over 15 years old), cheap materials that deteriorate quickly, thin walls, and uncontrolled pest infestations. Residents report vague "trash violation" fees, frequent gate failures, and management's tone-deaf or dismissive responses to serious problems like termite infestations and installation mistakes charged to tenants. Leasing and select maintenance staff stand out, but the business struggles with accountability. Repeated complaints about damage claims, unclear fee structures, and a perception that management avoids responsibility create friction that undercuts the appeal of new residents and amenities.

MAA Balcones Woods
3.5(262)✓ Google-verifiedPublishes prices

Many tenants praise the friendliness of leasing staff-particularly Tila, Kayla, and Chris-and report same-day maintenance response. The community feels welcoming and well-kept. A vocal minority complain about serious unresolved issues: water damage ignored for months, roach infestations, broken common facilities (gym restroom), and poor communication around move-out disputes and fees. The property suits long-term residents who value community and staff responsiveness, but prospective tenants should budget for yearly rent increases and document all maintenance requests and move-out condition in writing. Pet owners report positive experiences.

Springs at Lakeline
3.9(288)✓ Google-verified

Most residents enjoy the quiet, well-maintained grounds and staff responsiveness, especially maintenance technicians Vincent and Alberto Lopez and property manager Smyrna Gonzales. However, consistent complaints emerge around parking scarcity, aggressive move-out charges that often exceed expectations, lack of fee transparency, and disputes over pet waste accountability programs that residents feel do not deliver promised cleanliness. The complex offers furnished studios through three-bedroom units with balconies, a dog spa and pet play area, level 2 EV charging, and a car wash station. Leasing staff handle tours and move-ins professionally, but long-term residents flag valet trash inconsistency and undisclosed fee hikes that feel deliberately obscured rather than transparently communicated upfront.

Beck at Wells Branch
3.3(467)✓ Google-verified

Residents and prospects report stark contrasts: those already living here praise quick maintenance fixes, Karla the manager's attentiveness, and the peaceful, well-maintained grounds with good transit access. Prospective residents encounter a serious communication wall. Multiple reviewers describe unreturned calls from the office, hidden admin and move-in fees ($150 listed), and being charged even after withdrawing applications. Pest complaints and delayed flood repairs add to the frustration.

The Estate On Quarry Lake Apartment Homes
3.6(232)✓ Google-verifiedPublishes prices

The overwhelming majority of recent residents highlight swift maintenance responses, attentive leasing staff (especially Sequoia and Lettie), and consistently clean, well-kept units with distinctive architecture-notably beige walls and abundant natural light. Apartment condition and grounds upkeep stand out as competitive strengths. A small but vocal contingent notes that email rarely works; the workaround is in-person office visits or work order submission. One recent reviewer flagged heavy review-collection activity, though this has not dampened satisfaction scores. Lake access, walking trails, and a quiet atmosphere anchor the lifestyle appeal. Management engagement during move-in and early residency appears deliberate and warm. The property avoids the gray-wall aesthetic common to newer Austin builds, lending it visual character that reviewers genuinely value. Maintenance staff complete jobs thoroughly rather than superficially, a distinction residents have praised multiple times.

MAA Wells Branch
3.8(281)✓ Google-verifiedPublishes prices

Reviewers consistently praise the maintenance team, particularly technicians named Adam (multiple) and Gary, for fast, thorough work and professional service. Property manager Melissa earns strong recognition for empathy and tenant advocacy. However, the facility faces significant gaps: management quality is uneven, some staff communicate disrespectfully, critical repairs take months to resolve, and at least one resident reports unexpected collections charges despite never leasing. The complex offers the advertised amenities-pool, fitness center, dog parks, business center-and work orders typically complete within days when assigned to responsive technicians. Yet persistent complaints about gate malfunction, inconsistent pest control, half-finished repairs, and worn appliances suggest property-wide maintenance falls short of standards. Tenant experience depends heavily on which manager or technician handles the issue.

Twenty 15 Apartment Homes
4.0(269)✓ Google-verifiedPublishes prices

Twenty 15 delivers a divided experience. The leasing team, particularly Igor and Cinthya, earns consistent praise for professionalism and attentiveness. Residents appreciate the quiet setting, responsive maintenance, and strong amenities including a resort pool and fitness center. However, a substantial minority report serious problems: unexplained charges, unresolved pest infestations despite pest control visits, and aggressive move-out billing practices including disputed security deposit deductions. Management does not acknowledge complaints or escalate issues above property level. Prospective residents should verify the actual unit condition before signing, inspect the gym and common areas in person, and request clarity on all billing policies in writing. The gap between polished tours and some residents' lived experience reflects inconsistent quality control and management accountability.

Bridge at Indigo
4.0(193)✓ Google-verified

When maintenance staff like Jose and Hose show up, residents praise quick repairs and professionalism; management under Jamie has earned strong loyalty for responsiveness and transparency. However, the office team can be dismissive-some residents waited weeks for repairs while others faced ruder treatment-and soundproofing between units is poor. Security lapses mean car break-ins and package theft go unresolved. The community sits well for shopping access and offers detached garages with EV charging. Long-time residents note the complex has seen staff turnover and inconsistent communication over recent years, though recent reviews suggest Jamie's team is reversing that trend. Build quality from 2012 shows signs of age, and some move-in units need cleaning.

Baxter at Westwood
4.2(377)✓ Google-verified

Staff professionalism and maintenance responsiveness are a real strength here, especially Eddie and office team members like Ulises. Long-term residents who have stayed multiple years often praise the peaceful setting, pools, and the quick resolution of repair requests. However, a detailed 2-month review flags systemic issues: rotting wood frames, mold in HVAC ducts, unsealed entry points, standing water in dishwashers, and inconsistent move-in inspections. Towing policies and security deposit deductions lack clarity. The complex shows its age, and management appears to patch over problems rather than address root causes. This is a place where individual staff members (maintenance, leasing) can save a bad day, but the building itself needs serious attention. Pet owners and families appreciate the amenities and location. Those sensitive to noise, maintenance delays, or building condition should look elsewhere.

West Cove Apartments

#66West Cove Apartments

57 low data
3.8(14)✓ Google-verifiedPublishes prices

West Cove offers units below market rate near Anderson Mill and Lakeline Mall, but renters report surprise fees at checkout and slow maintenance response. Reviewers warn about documenting move-in condition, potential pest problems, and difficulty reaching management by phone.

Oxford at Tech Ridge
3.7(299)✓ Google-verified

Long-term residents and satisfied renters consistently praise Abel and Perla for attentive service, fast maintenance fixes, and a quiet, safe environment close to shops and work. The complex hosts community events and keeps grounds and amenities well-maintained. However, recent reviews flag serious gaps: some maintenance requests go unaddressed or marked resolved without visits; disputed move-out charges; a non-functional security gate; and gym sanitation that falls short of lease promises. Staff responsiveness appears uneven, with some front-desk staff described as dismissive.

Windsor Ridge Apartments
4.0(196)✓ Google-verifiedPublishes prices

Most residents praise responsive staff and quick maintenance across the complex, with named standouts like Hannah and Carlos earning repeat mention for reliability. Concerns surface around building security, office responsiveness to lease-period issues, and billing disputes, though many appreciate the location and amenities.

95Twenty

#6995Twenty

62
3.6(176)✓ Google-verified

Half the residents praise 95Twenty for responsive maintenance and a calm neighborhood; the other half feel the price is unjustifiable given management's dismissiveness and neglect of common areas. Maintenance staff like Randy and Joey solve problems quickly, yet the leasing office frequently breaks commitments, ignores referral credits, and charges surprise move-out fees. The complex works well for quiet living and commuters but requires patience with management and careful lease scrutiny. Reviewers consistently name staff members (Kathy, Alyson, Ivy, Victor, Joey, Randy) who went above and beyond, contrasting sharply with complaints about gate malfunctions, dirty pools, pest complaints, and expensive covered parking. The rating split is severe: 50% five-star but 31% one-or-two-star, reflecting genuine experience gaps depending on which team members handle your needs.

Preserve at Wells Branch Apartments
3.8(208)✓ Google-verifiedPublishes prices

Many residents praise Wells Branch for friendly staff, quick maintenance, and clean grounds in a convenient North Austin location. Staff members like Jacqueline, Timothy, and Matt earn specific mention for going out of their way to help. However, a significant minority report serious problems: water shutoffs described as ongoing, management that responds with attitude to complaints, balcony structural supports questioned as unsafe, and discrepancies between advertised "luxury" amenities and actual conditions. Pest issues and difficult lease terminations add to the friction. The high five-star count reflects satisfied long-term residents who value the community feel and reliable upkeep. The spike in one-star reviews points to unresolved infrastructure problems and management responsiveness that varies sharply by situation.

Villages at Turtle Rock Apartments
3.9(228)✓ Google-verifiedPublishes prices

Leasing staff Tanya, Jennifer, and Devan earn consistent praise for walking applicants through paperwork and showing units quickly. Residents value the pool, fitness center, varied floor plans, and peaceful setting near Springwoods Neighborhood Park, though parking registration rules are strict and security deposit return processes have caused frustration. Guest parking is severely limited relative to buildings on-site. Recent movers report cleaning fees deducted from deposits and delayed refunds despite thorough move-outs. Roach complaints surfaced in 2022 reviews, and non-smoking policy enforcement remains inconsistent among residents.

Bexley at Whitestone
3.8(199)✓ Google-verified

Bexley at Whitestone splits sharply between leasing-phase praise and post-move-in frustration. When Toby, Dylan, Bryan, and JaMesa show up, residents report quick responses and smooth sign-ups; units arrive generous and clean, amenities feel resort-tier, and the dog park draws particular praise. But maintenance falters badly: A/C breakdowns linger unrepaired, pest problems cycle through, trash sits for days, and dirty move-in inspections require resident cleanup. Some prospective tenants spent hours in waiting rooms for missed tours. Application screening has singled out immigrant applicants, flagging valid SSNs and rejecting valid passports despite staff assertions that they'd be accepted. Long-term residents tolerate the amenities and quiet, yet even they report multi-month delays on basic fixes and communal wear that never improves. Staff turnover or burnout appears real given the shift from attentive leasing to radio silence post-lease.

Summer Grove
4.3(129)✓ Google-verified

Most residents find Summer Grove a comfortable, well-managed community with genuinely helpful staff like Tania and Daniel. The location near shopping and highways works well, and many tenants praise the quiet, charming grounds and quick maintenance responses. However, a vocal minority reports serious frustrations: aging 1986-era units, unexplained fee increases, roach infestations in some units, a cramped gym, and delayed repairs. One recent tenant disputes fee transparency and claims they were threatened with eviction without explanation, raising concerns about lease terms clarity and accountability.

Highline Apartments
3.6(141)✓ Google-verified

Residents who stay praise quick maintenance, personable staff (especially Lyyza), and a welcoming feel. Walks with dogs and covered parking earn mention. A core group reports staying 2-3 years. However, prospective renters have found trash and roaches in toured units, and current residents cite billing problems and amenity closures. Maintenance speed doesn't offset the inconsistency in cleanliness or complaints about unresponsive management.

The Ivy Apartments
3.8(195)✓ Google-verified

Ivy Apartments offers convenient North Austin access that long-time residents prize, and leasing staff like Elizabeth, Brenda, and Kimberly earned consistent praise for professionalism and patience during move-in. Recent management change has shifted sentiment sharply. Maintenance requests now accumulate unaddressed for weeks (collapsed ceilings, broken washers, failed ceiling hardware). Staff turnover loss (Jose, Itzel, David departed) coincided with decline in responsiveness, and pricing jumped mid-lease. Structural issues-gates failing, water leaks, mold-sit unresolved while rent collection remains swift.

Bridge at Ribelin Ranch Apartments
4.2(151)✓ Google-verifiedPublishes prices

Staff are notably quick to respond and genuinely friendly, with several long-term residents praising their experience and particular office members by name. The amenities and location appeal to many, yet serious issues surface consistently: mold and pest infestations, aging buildings, thin walls, and enforcement gaps (dog waste, noise, parking). Most troubling are reports of aggressive billing practices years after moveout, with residents claiming damage charges appeared without warning or timely notification, harming credit scores. Reviewers consistently note that locked lease rates exceed what the website advertises, and structural problems like leaky roofs receive only temporary fixes. The community works well for those who land responsive staff and have minimal maintenance needs, but represents a financial and quality gamble for others.

Sullivan Apartments
3.7(709)✓ Google-verified

Long-term residents praise the friendly leasing team (especially Michelle and Ernesto), responsive early service, and walkable location near Round Rock. Pets are well-supported with dog parks. Safety feels solid and grounds are kept up. Recent arrivals and those two-plus years in have hit serious problems: roaches tied to foundation work, HVAC noise making sleep hard, and maintenance becoming glacial after the first few months. Units handed over with broken locks, pest issues management denies, and worn finishes covered with fresh paint. B-side pool closure and construction noise stretched for months with no clear timeline. The gap between leasing promises and move-in reality frustrates those paying $1,780+ per month.

NoA on McNeil Townhomes + Flats
3.7(129)✓ Google-verified

Staff like Avery, Emily, and Eddie earn consistent praise for quick maintenance and helpful service. However, tenants report noise issues from neighbors and traffic, pest infestations, and concerns about construction quality and sound insulation that undercut the otherwise pleasant community experience.

Ellwood at Lake Travis
3.6(623)✓ Google-verified

Strong leasing team and clean grounds draw residents, but maintenance execution divides them sharply. Praised staff (Maddy, Steve, Israel, Franklin) handle move-ins and urgent repairs smoothly, while pools and facilities stay tidy. However, chronic issues like broken air conditioning lasting months, clogged toilets unfixed for a week, roof collapse ignored, and black mold misremedialed frustrate others. Added fees for WiFi and gate access surprise residents. Gate breaches and car thefts erode the gated-community promise. New residents feel welcomed; long-term ones face a maintenance gap. Some experienced fast help from maintenance; others reported total neglect. Safety perception splits between those who trust the gates and those who've seen break-ins and thefts. Pricing concerns center on utilities, undisclosed charges, and rent creep after move-in.

The Addison Apartments
3.6(210)✓ Google-verifiedPublishes prices

Residents praise fast maintenance response and gated security, but the complex is plagued by ongoing water pressure and hot water outages affecting multiple buildings for months with no compensation. Management dismisses repair urgency, staff handling is inconsistent, packages go missing from a locked room, and damage charges are disputed as excessive; multiple tenants report car theft and stolen devices without meaningful management response.

Residences at the Domain
3.1(220)✓ Google-verifiedPublishes prices

Divided sharply between residents who stay years and those who flee. Five-year tenants praise Karissa and the maintenance team (especially Levi) for quick fixes and genuine helpfulness; newer arrivals encounter crumbling buildings, broken elevators that trap residents, and a wall of surprise fees stacked on top of rent. The unit itself can be well-finished and spacious, but the complex charges separately for chiller electric (often $70–170 per month), requires a 3.1% card fee for rent, and recently added guest parking fees without warning. Staff competence varies sharply by person. The Domain location itself is a draw for walkability and nightlife, but comes with highway noise and heavy weekend traffic. Maintenance issues range from genuinely fast (when Levi is assigned) to months of neglect (stove knobs, exposed wiring, elevator cycles). Long-term residents report a reasonably stable home; short-term renters describe it as overpriced for the condition and experience.

The Wayman

#82The Wayman

62
3.6(382)✓ Google-verified

Joel and Tanya deliver patient, knowledgeable leasing support that reviewers consistently praise. The office team listens and solves problems fast. However, pest infestations and delayed maintenance plague the property; several residents report cockroaches, filthy units, and little help when cars get towed. The best experience is the move-in process: staff explain financials clearly and offer white-glove service. Once you live here, upkeep falls short of the promise. Pets are welcome, but the grounds need serious attention to justify the rent.

Northland at the Arboretum
3.6(140)✓ Google-verified

Five-star reviews praise leasing agents Terri, Ricie B., Vanessa, and Brad for warmth and efficiency, plus maintenance teams for quick repairs. One tenant celebrated two years without bugs in a clean, spacious unit with a peaceful neighborhood feel. However, recent one-star reviews describe widespread mold on water-touched surfaces despite cleaning efforts, long delays for essential repairs (one tenant's stove shorted and caught fire), unresponsive management, and unfair deposit deductions without documentation. Additional complaints include roach and scorpion infestations, marijuana smoke entering units, car break-ins, unleashed dogs, and mailroom theft. The divide appears recent: older five-star reviews note good maintenance response and value, while newer one-star reviews cite management turnover, staff shortages, and a rapid decline in upkeep and safety. One tenant left after 14 months due to feeling unsafe; another paid a debt collector fee four years after move-out due to an address mix-up. The leasing staff's helpfulness does not offset consistent maintenance and management failures, water damage, and security lapses.

Oakville Apartments
3.4(264)✓ Google-verified

Oakville Apartments draws praise for spacious units and a few helpful staff members, but the complex is plagued by unresolved maintenance backlog, persistent pest problems, and security failures. Multiple residents report AC breakdowns, stuck doors, mold, and electrical issues that linger despite repeated requests. Gates malfunction constantly, surveillance cameras do not work, and a resident's truck was stolen from the lot. Office staff are inconsistent: some are warm and helpful while others are dismissive or unresponsive to emails. Tenants also face surprise charges on moveout and report mandatory internet fees that inflate rent. The property feels neglected, with trash accumulation, rodent sightings, and a pool shuttered for months.

Terrastone Travesia Apartments
3.7(206)✓ Google-verifiedPublishes prices

Florita and the maintenance team earn consistent praise for their attentiveness during the lease and move-in. The property stays clean and well-maintained. However, residents report serious friction at the exit: disputed charges, delayed responses to disputes, property errors on rental records, and security issues (car break-ins, strict new rules without enforcement). Communication drops sharply once residents leave.

Silver Springs Apartments
2.9(184)✓ Google-verified

Recent management changes have earned praise for responsiveness and maintenance improvements, with staff like Jessica and Melissa noted for friendliness and attentiveness. However, older reviews document serious operational failures: pest and security problems, mishandled application paperwork, deposit disputes, and allegations of discriminatory treatment. The stark divide between five-star recent reviews and one-star accounts suggests either substantial recent reforms or inconsistent experience by resident type. The property lists one to four-bedroom units with pool, fitness center, and 24-hour maintenance. Positive recent reviews credit faster maintenance response and grounds improvement. Complaints remain unresolved about termite/rodent control, car theft, and office accountability for lost application documents and improper advance deposit requests.

Mandalay Apartment Homes
3.4(100)✓ Google-verified

Tenants consistently praise Mandalay's maintenance speed and welcoming office staff; the property stays clean and the pool and Tech Ridge location draw real loyalty. But parking pressure is relentless (spots are tight, tow trucks aggressive after 7 pm), sound insulation fails badly between floors, and rents feel high for the stress level people describe.

District on La Frontera
2.9(342)✓ Google-verifiedPublishes prices

Luxury finishes attract residents, but pest infestations, broken amenities, and unresponsive maintenance dominate the experience. Move-in units often differ from showings, with months-long waits for basic repairs and management that stops responding after lease signing. Leasing staff member Luz earns consistent praise for friendliness, yet this contrast sharply against systematic failures in property upkeep, enforcement, and accountability. Tenants report being charged monthly pest and package fees while services remain undelivered, with towing practices described as predatory.

Polo Club

#89Polo Club

54
3.2(214)✓ Google-verified

Polo Club's aging infrastructure creates persistent maintenance crises: water shutdowns every few months, mold spreading across units, A/C failing for weeks in summer heat. Tenants describe 4-6 management turnovers in their tenure, leading to dropped communication, ignored safety concerns, and broken promises on lease buyouts. One resident endured stalking complaints unaddressed for over a year. Maintenance teams respond reasonably (often within 2-3 days) when staffed and funded, but they patch rather than repair root causes. Pest control requires months of requests. Rents sit mid-market for Jollyville, but most longtime residents conclude the constant crises and thin walls (neighbors audible 24/7) make the cost unacceptable. New management shows early promise on pool repairs and ending indoor smoking, though skepticism lingers after years of cycles.

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Common questions about gated & secure communities

Do gated apartment communities in Austin cost more than non-gated ones?
Generally yes. Expect a premium that can range from a modest bump to well over $100-150 a month more than a comparable non-gated unit nearby, depending on the neighborhood and how much staffed security is included.
How often do the gates actually work?
This varies a lot by property and by management company. Ask for specifics rather than taking 'gated community' at face value: find out how many outages happened in the past six months and whether repairs were handled by an on-site tech or an outside vendor with a slower response time.
What should I expect from a truly secure community versus one that just has a gate?
Beyond the entrance gate, look for consistent perimeter fencing, lit parking and walkways, working cameras with footage that's actually reviewed, and a leasing office that documents and follows up on incident reports rather than just noting them and moving on.
How can I judge the quality of security before signing a lease?
Talk to current residents in the parking lot or mail area, check how recently the property had any reported break-ins or car thefts, and test the gate and callbox yourself during your tour instead of relying on the leasing agent's description.

Last updated 2026-07-17