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Polo Club

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 214 Google reviews · How we rank ›

3.2(214) 54 composite score See reviews on Google ✓ Google-verified
Gated & Secure CommunitiesFurnished & Corporate HousingApartment BuildingApartment ComplexApartment Rental Agency
Polo Club
Services
Gated & Secure Communities, Furnished & Corporate Housing, Apartment Building
Reviews
214

The honest read

Polo Club's aging infrastructure creates persistent maintenance crises: water shutdowns every few months, mold spreading across units, A/C failing for weeks in summer heat. Tenants describe 4-6 management turnovers in their tenure, leading to dropped communication, ignored safety concerns, and broken promises on lease buyouts. One resident endured stalking complaints unaddressed for over a year.

Maintenance teams respond reasonably (often within 2-3 days) when staffed and funded, but they patch rather than repair root causes. Pest control requires months of requests. Rents sit mid-market for Jollyville, but most longtime residents conclude the constant crises and thin walls (neighbors audible 24/7) make the cost unacceptable. New management shows early promise on pool repairs and ending indoor smoking, though skepticism lingers after years of cycles.

Recent shift: New management took over a few months ago; one reviewer (early July update) expressed hope ("Yay! New management took over and is taking care of business"), but later reviews from the same period document ongoing water issues, mold discovery, and tenant skepticism from prior management broken promises. Shifts include banning indoor smoking and improving pool upkeep, but structural and plumbing crises persist.

Praised for
  • responsive maintenance (when given resources)
  • reasonable rent for the area
  • nice patios with privacy
  • improved pool upkeep under new management
Watch-outs
  • chronic water outages and plumbing failures
  • unresponsive and unprofessional management
  • pest infestations (roaches, ants, beetles, rodents)
  • mold and water damage
  • recurring A/C failures
  • staff rudeness and safety neglect
  • management changes every 3-4 months
  • old buildings with rotting wood and structural issues
unresponsive-maintenancepoor-communicationnoise-issuespest-problemsoutdated-unitsresponsive-management
Think twice if: Avoid if water reliability, consistent management, or pest control matter. Buildings are 40+ years old with chronic infrastructure failure.

What this place gets right

  • reasonable rent relative to area
  • responsive maintenance team (when resourced)
  • nice private patios
  • improving pool maintenance under new management

Worth knowing

  • A/C ran constantly but failed to cool below 80F for 36 days in summer; tenant's electric bill spiked as a result
  • water outages occur every 3-4 months; entire complex shut down for repairs without long-term fixes
  • four to six different management companies over tenant tenures of 2-4 years
  • pest control took 2 months of requests before arrival; roaches, ants, beetles, and rodents reported in multiple units
  • mold found in bedroom walls; water damage in building 24; drywall cracked from moisture
  • ceiling caved in from burst water pipes; rotting wood documented in buildings
  • broken window screen took 5 days to fix; staff responded rudely when followed up
  • deposit returned only after 2 months and referrals between old and new management

Reviews by category

Apartment Complex
Old buildings (1980s era) with chronic water, plumbing, mold, and pest problems; thin walls transmit neighbor noise and water pipes audibly. Pool upkeep improving but took over a year of neglect to restore.
Pet-Friendly Communities
Pet-friendly offered, but one tenant charged $600 pet deposit for an ESA; another reported dog owners not picking up waste throughout grass areas.
Furnished & Corporate Housing
No specific evidence of furnished or corporate housing services in reviews.

How it stacks up

  • Rated 3.2 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Rating breakdown

5
78
4
33
3
23
2
14
1
66

Contact

Address
8519 Cahill Dr, Austin, TX 78729
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsAir conditioningPrivate patio or balconyPoolFitness centerCovered parkingPet-friendly apartments

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Quick answers

How long do maintenance requests usually take to resolve?
Most requests are addressed within 2-3 days, but complex repairs (plumbing, A/C, water damage) often take weeks or months. Major issues like water damage may go unresolved for 2+ months.
Are there frequent water outages?
Yes. Multiple residents report water shutdowns every 3-4 months due to burst pipes and plumbing failures throughout the complex. The entire property is shut down during repairs, affecting all units.
Is pest control effective?
No. Tenants report waiting 2 months or longer for pest control visits despite requests. Roaches, ants, beetles, and rodents appear in multiple units even when residents keep apartments clean.

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Last updated 2026-07-17