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The Ivy Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 195 Google reviews · How we rank ›

3.8(195) 64 composite score See reviews on Google ✓ Google-verified
Gated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
The Ivy Apartments
Services
Gated & Secure Communities, Apartment Building, Apartment Complex
Reviews
195

The honest read

Ivy Apartments offers convenient North Austin access that long-time residents prize, and leasing staff like Elizabeth, Brenda, and Kimberly earned consistent praise for professionalism and patience during move-in. Recent management change has shifted sentiment sharply. Maintenance requests now accumulate unaddressed for weeks (collapsed ceilings, broken washers, failed ceiling hardware). Staff turnover loss (Jose, Itzel, David departed) coincided with decline in responsiveness, and pricing jumped mid-lease. Structural issues-gates failing, water leaks, mold-sit unresolved while rent collection remains swift.

Recent shift: Sharp negative shift correlates with management company change approximately six months ago. Prior management (Jose, Itzel, David) earned resident trust and quick maintenance turnaround; new management associated with maintenance collapse, office unresponsiveness, pricing spikes, and staff communication barriers.

Praised for
  • excellent location
  • professional leasing staff (specific agents)
  • long-term resident satisfaction
  • responsive management (historical)
Watch-outs
  • maintenance backlog and non-completion
  • unresponsive office staff (recent)
  • management turnover impact
  • facility quality decline
  • pricing increases
unresponsive-maintenancepoor-communicationoutdated-unitsresponsive-management
Best for: Prospective renters prioritizing location over immediate maintenance responsiveness.
Think twice if: Do not move in expecting fast repairs; management transition has gutted maintenance capacity and office communication.

What this place gets right

  • convenient North Lamar location
  • named leasing agents known for patience
  • dog park amenity
  • gated entry

Worth knowing

  • Elizabeth Diaz, Brenda, Audrey, Kimberly Grubb praised for leasing professionalism
  • Jose, Itzel, David (prior management) departed; staff cited sentiment change
  • Ceiling collapse reported (living room); metal ceiling fixture fallen twice same unit
  • Washer out of service week-plus; single maintenance person insufficient
  • Gates malfunction (stuck open/closed)
  • Hot water shortages documented
  • Studio units reach $1,000/month with recent increases

Reviews by category

Gated & Secure Communities
Gates frequently malfunction, stuck open or entirely locked.
Apartment Complex
Facility condition has declined since management change; pool cleanliness and maintenance now inconsistent.
Apartment Rental Agency
Leasing agents (Elizabeth, Brenda, Kimberly) highly professional; office staff since new management unresponsive and staff speak-English-only barrier noted.

How it stacks up

  • Rated 3.8 against a 4.05 average across the 243 gated & secure communities businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
115
4
19
3
12
2
11
1
38

Contact

Address
8912 N Lamar Blvd, Austin, TX 78753
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-17:30
Thursday
09:30-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsPoolFitness centerDog parkSundeck

As published by the business on its own website; not independently verified.

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Quick answers

Is the complex gated and secure?
Gates exist but frequently malfunction, stuck fully open or fully closed, limiting their security function.
What amenities are included?
Pool, fitness center, dog park, and sundeck; pool cleanliness has declined under recent management.
How long do maintenance requests take?
Recent reviews report weeks of delays or no completion; one resident waited a week for a washer repair and was told to hang clothes outside instead.

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Last updated 2026-07-17