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Tramor at the Hills

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 84 Google reviews · How we rank ›

4.6(84) 77 composite score See reviews on Google ✓ Google-verified
Student HousingFurnished & Corporate HousingGated & Secure CommunitiesPet-Friendly CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Tramor at the Hills
Services
Student Housing, Furnished & Corporate Housing, Gated & Secure Communities
Reviews
84

The honest read

Residents consistently praise the leasing and maintenance teams, especially Katy, Bailey, and Mackenzie, for treating people as neighbors rather than transaction numbers and responding quickly to requests. Work orders often complete same-day; even after-hours AC emergencies get 30-minute technician response. The wooded location near Arboretum, Trader Joe's, and three major highways is a major draw; the community feels quiet and peaceful with minimal bug issues and excellent landscaping for dog walking. Off-leash dog park and three pools serve rotating resident needs without crowding.

Older buildings present tradeoffs. Several residents note plumbing and AC challenges tied to building age; one tenant reported a week-long AC outage without urgency, while another faced month-long cooling limits (AC capped at 83 degrees). Rare communication lapses have led to lease-term confusion in isolated cases. Most residents feel these are worth bearing for the staff care and location, but budget-conscious renters in hot months should ask about recent HVAC upgrades before signing.

Praised for
  • responsive management and maintenance
  • staff build real relationships with residents
  • quiet, safe, well-maintained grounds
  • excellent location near shopping and transit
  • dog-friendly with off-leash park
Watch-outs
  • AC and HVAC failures; slow repairs
  • plumbing issues in older units
  • occasional pest problems
  • rare communication or lease-term misunderstandings
responsive-managementfast-maintenancewell-maintained-groundsquiet-communityfriendly-staffsafe-neighborhoodgood-value
Best for: Pet owners and remote/flexible workers seeking quiet, walkable community with strong management responsiveness.
Think twice if: AC and plumbing repairs can be slow in older units during peak demand; ask about recent HVAC maintenance before committing.

Worth knowing

  • Leasing staff: Bailey, Katy, Mackenzie Warrington; maintenance team arrives within 30 minutes for emergency AC calls
  • Maintenance team secures resident packages in office; checks faucets during freeze warnings
  • Most work orders completed same day depending on complexity
  • Pest control scheduling available; minimal bug issues reported despite wooded setting
  • Off-leash dog park added within past 2 years
  • Three resident pools to avoid crowding
  • Furnished corporate units available for short-term stays (one month noted); furnished apartments include beds and basics, tenants bring toiletries and food
  • No junk fees mentioned by resident

Reviews by category

Student Housing
Quiet community and responsive staff appeal to long-term, settled residents; furnished units suitable for temporary academic stays.
Furnished & Corporate Housing
Furnished monthly rentals available with basic furniture and appliances; tenants supply personal items.
Pet-Friendly Communities
Off-leash dog park, minimal bug issues, landscaped grounds ideal for dog walking praised by multiple residents.
Gated & Secure Communities
Described as safe community with minimal crime concerns; wooded setting provides natural buffer.
Apartment Complex
Established complex with strong grounds maintenance, three pools, fitness center, laundry facilities, covered parking all working well.

How it stacks up

  • Rated 4.6 against a 3.96 average across the 217 student housing businesses listed here.
  • Has more Google reviews than 25% of the businesses in this directory.

How we scored this

How We Score
Star rating 64
Review volume 84
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
74
4
1
3
1
2
4
1
4

Contact

Address
9009 Great Hills Trl, Austin, TX 78759

Last verified 2026-07-17

Office hours

Monday
09:00-17:30
Tuesday
09:00-17:30
Wednesday
09:00-17:30
Thursday
09:00-17:30
Friday
09:00-17:30
Saturday
11:00-16:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Covered parkingFree parkingWasher and dryer in-unit connectionsOnsite laundry facilitiesThree resident pools24-hour daily onsite maintenance24-hour emergency on-call maintenance24-hour fitness center

Operating:since the early 2000s

As published by the business on its own website; not independently verified.

Enquire about Tramor at the Hills

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Quick answers

Do you have furnished short-term rentals?
Yes; one resident completed a one-month furnished stay with bed, basic furniture, and appliances included. Bring toiletries and food.
How fast does maintenance respond to emergencies like AC failure?
After-hours emergency calls dispatch a technician within 30 minutes; they troubleshoot over the phone and follow up post-repair.
Is the dog park really off-leash and fenced?
Yes, the complex added a fenced off-leash dog park within the past two years; residents praise it for reactive dogs.

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Reviewers consistently praise Madison and the leasing team for responsiveness and ease of move-in, plus the quiet, safe neighborhood close to shopping and highways. Maintenance responds quickly, though two no-shows were reported; units are older but well-maintained, with some having recent renovations. Main concerns are steep rent renewals and occasional temperature control in bedrooms.

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Residents consistently praise the quiet, nature-filled setting, attentive staff who resolve issues fast, and well-kept amenities. Andrea, Greg, Jacob, and Thomas are named for extra effort on applications and maintenance. Concerns center on tight parking, occasional hallway cleanliness, and one documented dispute over move-out charges and lack of final inspection. The community feels peaceful, with trails, deer, and lush surroundings. Pet owners appreciate the dog park and leash-free areas. Maintenance typically arrives within 1–2 hours and staff willingly help with minor installations. Most residents report staying years and recommending the complex to friends.

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Hardrock Canyon Apartments
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Staff consistently earn five-star praise for warmth and responsiveness; the property sits in a peaceful, landscaped pocket with strong amenities and proximity to north Austin shopping. However, serious maintenance gaps undermine the experience: mold contamination was painted over rather than remediated, a resident fell through unsafe stairs with no management follow-up, and AC units produce excessive noise. Peyton and Aubrey are named repeatedly for personal support, and the business center draws praise from corporate residents. The core issue is accountability: documented safety and health hazards met silence or inadequate fixes. Long-term residents report satisfaction, but recent critical reviews suggest these problems remain unresolved.

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Last updated 2026-07-17