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The Addison Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 210 Google reviews · How we rank ›

3.6(210) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Gated & Secure CommunitiesFurnished & Corporate HousingLuxury & High-Rise LivingApartment BuildingApartment ComplexApartment Rental Agency
The Addison Apartments
Services
Gated & Secure Communities, Furnished & Corporate Housing, Luxury & High-Rise Living
Reviews
210

The honest read

Residents praise fast maintenance response and gated security, but the complex is plagued by ongoing water pressure and hot water outages affecting multiple buildings for months with no compensation. Management dismisses repair urgency, staff handling is inconsistent, packages go missing from a locked room, and damage charges are disputed as excessive; multiple tenants report car theft and stolen devices without meaningful management response.

Praised for
  • fast maintenance response
  • secure gated access
  • spacious rooms
  • helpful leasing staff
  • safe location
Watch-outs
  • chronic water/hot water failures lasting months
  • unresponsive management to major issues
  • package theft and missing deliveries
  • unfair damage charges and lack of transparency
  • safety concerns (car and device theft)
  • poor communication and condescending staff
unresponsive-maintenancepest-problemspackage-theftsafe-neighborhoodnoise-issues
Think twice if: Anyone working from home or with elderly family members-critical water and hot water outages have lasted months in multiple buildings.

What this place gets right

  • gated entry with app-controlled access
  • quick maintenance response for minor repairs
  • location near The Domain shopping center
  • spacious unit layouts

Worth knowing

  • Gated access controlled via mobile app
  • Water outages and hot water failures (below 120°F Texas minimum, recorded as low as 87°F) affecting Buildings 4, 5, 6, 7 continuously since December for 6+ months with no rent adjustment offered
  • Community manager Liz Cecka noted for strong tenant relations
  • Leasing Assistant Kendall noted for responsive communication
  • Valet trash service ($30/month) skips Friday and Saturday pickups
  • Mold remediation process lasted 38 days with industrial equipment noise; two weeks rent credit offered as resolution
  • Car theft and laptop theft from vehicles reported with minimal management response
  • Packages go missing from locked parcel room despite two security cameras; footage access denied to residents

Reviews by category

Gated & Secure Communities
App-controlled gates praised for convenience, but car and device theft reported despite gated security
Furnished & Corporate Housing
Spacious units but water/utility issues make remote work difficult; mold remediation forced one tenant to work amid industrial noise for 38 days
Luxury & High-Rise Living
Marketed as upscale but residents dispute value given ongoing utility failures and high rent with no compensation
Apartment Building
Older building showing signs of deferred maintenance; appliance problems and mold issues common
Apartment Complex
Multiple buildings (4-7) experience critical infrastructure failures; management communication ineffective during emergencies

How it stacks up

  • Rated 3.6 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30

Rating breakdown

5
117
4
21
3
5
2
10
1
57

Contact

Address
2601 Esperanza Crossing, Austin, TX 78758
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Apartment leasing
Published prices
Base rent
Up to 1/2 Month Free

As published by the business on its own website; not independently verified.

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Quick answers

What access controls does The Addison offer?
Gates and apartment doors can be controlled via a mobile app.
Are there ongoing water or utility issues?
Yes. Since December, residents in Buildings 4-7 report continuous water shutoffs, low water pressure, and hot water failures (often below 120°F) lasting weeks at a time with no clear resolution or rent adjustment.
How quickly are maintenance requests resolved?
Minor requests (appliance fixes, general repairs) are handled promptly. However, complex issues like mold remediation and water system failures have gone unresolved for months despite repeated complaints.

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Most residents enjoy Esperanza's Domain location and praise staff like Alix, Kaitlyn, and the maintenance team (Carlos, Danny, Joey, Tony) for friendly, responsive help. The apartments feel clean and amenities actually get used. But two recent one-star reviews flag serious billing problems: applicants were charged $350 for applications they never confirmed submitting, given no proof of submission, and pressured to pay without documentation. A leasing system glitch and parking enforcement overzealousness added frustration for some. The split is stark: 75% five-star reviewers say the complex is well-run and the staff goes the extra mile. One-star reviewers felt ignored during disputes, got charged without transparency, and faced unresponsive management. A keyless entry app needs fixing, and billing processes need clarity.

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Last updated 2026-07-17