Austin Apartment Reviews Guide
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Parkside Crossing Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 191 Google reviews · How we rank ›

3.6(191) 71 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingAffordable & Income-Restricted HousingPet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingApartment BuildingApartment Rental AgencyApartment Complex
Parkside Crossing Apartments
Services
Luxury & High-Rise Living, Affordable & Income-Restricted Housing, Pet-Friendly Communities
Reviews
191

The honest read

Residents consistently praise the clean, well-kept grounds, friendly staff (especially Sarah and Tina), and responsive maintenance that typically resolves issues within two business days. The location near downtown and Round Rock, combined with amenities like the redone pool area, dog park, fitness center, and playgrounds, makes it feel like a comfortable community at good value.

Praised for
  • well-maintained grounds and facilities
  • responsive and friendly management and staff
  • fast maintenance turnaround
  • good amenities and location
well-maintained-groundsfriendly-stafffast-maintenanceresponsive-managementclean-facilitiesgreat-amenitiesquiet-communitysafe-neighborhoodgood-value
Best for: Families and long-term renters seeking a quiet, well-maintained community with strong on-site management.
Think twice if: No material complaints surface in recent reviews; the 32% one/two-star tail suggests some past issues, though current residents report satisfaction.

What this place gets right

  • Fast maintenance response (typically 2 business days)
  • Named staff known for helpfulness (Sarah, Tina, property manager)
  • Newly renovated pool area
  • Pet-friendly with dedicated dog park and wash station

Worth knowing

  • Staff members Sarah and Tina named repeatedly for helpfulness and knowledge
  • Maintenance turnaround typically 2 business days
  • Recent pool area renovation completed
  • Emergency pipeline damage resolved in under 2 hours
  • Pet park with wash station on grounds
  • Residents report 2 and 10-year tenure indicating stability

Reviews by category

Pet-Friendly Communities
Pet park with wash station available and well-used by residents with dogs.
Apartment Complex
Well-maintained grounds, spacious units, fast maintenance response, and responsive management praised.

How it stacks up

  • Rated 3.6 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we scored this

How We Score
Star rating 10
Review volume 99
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
101
4
16
3
12
2
12
1
50

Office hours

Monday
08:30-05:30
Tuesday
08:30-05:30
Wednesday
08:30-05:30
Thursday
08:30-05:30
Friday
08:30-05:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsResort-style poolFitness centerPet park with wash stationPlaygroundBusiness center

As published by the business on its own website; not independently verified.

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Quick answers

How quickly does maintenance respond to repair requests?
Residents report maintenance issues are typically resolved within 2 business days. One emergency pipeline repair was completed in under 2 hours.
What amenities are available at Parkside Crossing?
The complex offers a resort-style pool (recently renovated), fitness center, pet park with wash station, playground, business center, poolside lounge, sand volleyball court, and private balconies or patios.
Is this a pet-friendly community?
Yes. The complex has a dedicated pet park with a wash station, and residents mention nearby dog parks and trails as well.

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Reviewers report a sharp divide between leasing staff warmth and post-move-in deterioration. Multiple management changes since 2025 have left serious maintenance problems unresolved for months: rats inside walls, roaches in units, moldy bathrooms, and leaking ceilings. Promised amenities sit unusable (green pools, gym closed outside office hours). One new manager (May 2026) has begun addressing trash and structural issues, but recurring complaints about pest control and repair response times persist. Staff including Gloria, Lisa, and Selena during tours impressed prospective tenants with honesty about past failures. Yet after signing, residents report chasing unfinished work orders, AI messages claiming completion with no actual visits, and surprise rent hikes without transparency. Valet trash and pest control services are charged but largely not delivered.

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Many residents praise the team's warmth and the community feel, with staff members like Elizabeth and Nancy earning specific recognition for going above and beyond. Grounds stay tidy, maintenance gets done quickly, and regular events create a welcoming vibe. However, some tenants report charged cleaning fees or deposit deductions they found unfair, occasional noise from neighbors, and at least one pest issue. Leasing practices and clarity on charges are the main friction points, though a recent management change appears to have improved overall operations and resident relations.

Luxury & High-Rise LivingPet-Friendly CommunitiesFurnished & Corporate Housing

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Last updated 2026-07-17