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The Orion Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 174 Google reviews · How we rank ›

3.5(174) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly CommunitiesLuxury & High-Rise LivingApartment Rental AgencyApartment BuildingApartment Complex
The Orion Apartments
Services
Pet-Friendly Communities, Luxury & High-Rise Living, Apartment Rental Agency
Reviews
174

The honest read

Reviewers report a sharp divide between leasing staff warmth and post-move-in deterioration. Multiple management changes since 2025 have left serious maintenance problems unresolved for months: rats inside walls, roaches in units, moldy bathrooms, and leaking ceilings. Promised amenities sit unusable (green pools, gym closed outside office hours). One new manager (May 2026) has begun addressing trash and structural issues, but recurring complaints about pest control and repair response times persist.

Staff including Gloria, Lisa, and Selena during tours impressed prospective tenants with honesty about past failures. Yet after signing, residents report chasing unfinished work orders, AI messages claiming completion with no actual visits, and surprise rent hikes without transparency. Valet trash and pest control services are charged but largely not delivered.

Recent shift: New management took over in May 2026 and has begun addressing trash and structural damage; one reviewer upgraded from 1 to 2 stars citing new manager's responsiveness. However, pest and maintenance delays persist, and rent increases of $200-$300 without unit renovation have drawn fresh complaints.

Praised for
  • friendly and responsive staff members
  • good location near parks and trails
  • affordable starting prices
  • quick maintenance response (historically)
  • nice common amenities
Watch-outs
  • severe pest infestation (rats, roaches, fleas)
  • repeated management turnover and service failures
  • neglected amenities (green pools, closed gyms)
  • slow or incomplete repairs
  • poor trash management and overflow
  • aggressive move-out billing practices
unresponsive-maintenancepest-problemspoor-communicationhidden-feesoverpriced
Think twice if: Prospective tenants should avoid if pest tolerance is low, urgent repairs cannot wait months, or reliable after-hours amenity access matters.

What this place gets right

  • friendly leasing staff willing to discuss property challenges
  • walkable to parks, trails, and local amenities
  • in-unit washer and dryer standard

Worth knowing

  • Management changed four times in under three years; current manager (May 2026) is working on trash and structural issues
  • Staff Keshani, Selena, Gloria, Lisa, and Mason named favorably in leasing/office interactions
  • Building 20 specifically cited as rat-infested with abandoned units
  • Gym locked during business hours; no access for 9-5 workers
  • AI email agent making in-person visits necessary
  • Valet trash and pest control charged monthly but often not performed
  • Move-out invoices issued as urgent despite 30-day payment terms on contracts
  • Pool non-functional for over a year; described as green and unusable

Reviews by category

Pet-Friendly Communities
Fleas and ticks in common areas; residents report dogs uncontrolled by neighbors.
Apartment Complex
Amenities advertised but unusable; pools green and closed, gym only open during office hours.
Apartment Rental Agency
Leasing staff friendly and transparent during tour; post-move communication and billing aggressive and unresponsive.

How it stacks up

  • Rated 3.5 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How we scored this

How We Score
Star rating 4
Review volume 97
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30

Rating breakdown

5
102
4
8
3
3
2
4
1
57

Contact

Address
3101 Shoreline Dr, Austin, TX 78728
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 and 2 bedroom apartments24-hour fitness centerswimming poolindoor basketball courtclubhouse with coffee and tea bargame room with shuffleboard and pool tablescovered parkingin-unit washer and dryer
Published prices
1 Bed 1 Bath (A4S, 844 Sq. Ft.)
Starting at $1,017/month
2 Bed 1 Bath (B1, 848 Sq. Ft.)
Starting at $1,068/month
2 Bed 2 Bath (B3, 934 Sq. Ft.)
Starting at $1,031/month
2 Bed 2 Bath (B5, 1,053 Sq. Ft.)
Starting at $1,145/month
2 Bed 2 Bath (B4, 1,000 Sq. Ft.)
Starting at $1,150/month
Total Move In
$499

Credentials claimed:CAF Management Community

As published by the business on its own website; not independently verified.

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Quick answers

Can I access the gym outside of office hours?
No. The gym is only open during office hours (7am-6pm weekdays), which excludes 9-5 workers.
What happens if a work order is not finished after weeks?
Residents report work orders marked complete in the system without site visits. Persistence and escalation (including legal letters and lawyer involvement) have been necessary to force actual repairs.
Are the pool and fitness amenities functional?
The pool has been closed for over a year and is described as green and unusable. The gym is functional only during office hours.

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Last updated 2026-07-17