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The Nine on Shoreline

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 166 Google reviews · How we rank ›

4.0(166) 72 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingPet-Friendly CommunitiesFurnished & Corporate HousingApartment BuildingApartment ComplexApartment Rental Agency
The Nine on Shoreline
Services
Luxury & High-Rise Living, Pet-Friendly Communities, Furnished & Corporate Housing
Reviews
166

The honest read

Many residents praise the team's warmth and the community feel, with staff members like Elizabeth and Nancy earning specific recognition for going above and beyond. Grounds stay tidy, maintenance gets done quickly, and regular events create a welcoming vibe.

However, some tenants report charged cleaning fees or deposit deductions they found unfair, occasional noise from neighbors, and at least one pest issue. Leasing practices and clarity on charges are the main friction points, though a recent management change appears to have improved overall operations and resident relations.

Praised for
  • friendly and helpful staff
  • clean and well-maintained grounds
  • community events and activities
  • responsive maintenance
  • welcoming atmosphere
Watch-outs
  • deposit disputes and unexpected charges
  • inconsistent maintenance response times
  • noise issues
  • pest problems (roaches)
friendly-staffclean-facilitiesresponsive-managementwell-maintained-groundsgreat-amenitiesnoise-issueshidden-fees
Best for: Residents seeking an active community with responsive staff and well-maintained grounds.
Think twice if: Ask about move-out charges and cleaning fees in writing before signing; review the inspection process with management.

What this place gets right

  • Friendly and attentive staff (Elizabeth, Nancy, Sakeenah named)
  • Clean grounds and well-kept common areas
  • Regular community events and activities
  • Responsive maintenance service

Worth knowing

  • Elizabeth is the property manager/leasing staff member most frequently praised for professionalism and availability
  • Nancy assists with maintenance questions
  • Sakeenah (assistant manager) credited with recent improvements in property upkeep and administrative responsiveness
  • Residents note a visible improvement in operations and staff courtesy since September 2024 under new management
  • Ground floor units described as nicer than second floor carpet units
  • At least one resident reported roach sightings (a few per day)

Reviews by category

Apartment Complex
Friendly, responsive staff and clean grounds praised; deposit disputes and pest issues noted.
Pet-Friendly Communities
No specific pet-related feedback in reviews.
Furnished & Corporate Housing
No specific furnished or corporate housing feedback in reviews.

How it stacks up

  • Rated 4 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 97
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
112
4
12
3
5
2
5
1
32

Contact

Address
3501 Shoreline Dr apt 724, Austin, TX 78728
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Last updated 2026-07-17