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Silver Springs Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 184 Google reviews · How we rank ›

2.9(184) 58 composite score See reviews on Google ✓ Google-verified
Student HousingGated & Secure CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
Silver Springs Apartments
Services
Student Housing, Gated & Secure Communities, Apartment Rental Agency
Reviews
184

The honest read

Recent management changes have earned praise for responsiveness and maintenance improvements, with staff like Jessica and Melissa noted for friendliness and attentiveness. However, older reviews document serious operational failures: pest and security problems, mishandled application paperwork, deposit disputes, and allegations of discriminatory treatment. The stark divide between five-star recent reviews and one-star accounts suggests either substantial recent reforms or inconsistent experience by resident type.

The property lists one to four-bedroom units with pool, fitness center, and 24-hour maintenance. Positive recent reviews credit faster maintenance response and grounds improvement. Complaints remain unresolved about termite/rodent control, car theft, and office accountability for lost application documents and improper advance deposit requests.

Praised for
  • new management responsiveness and transparency
  • friendly and professional staff (Jessica, Melissa)
  • improved maintenance response times
  • renovated amenities and well-maintained units
  • welcoming community atmosphere
Watch-outs
  • pest infestations (cockroaches, rats)
  • security issues (car break-ins, theft)
  • unresponsive office and poor communication
  • deposit refund delays and non-reimbursement
  • application process mismanagement and lost documents
  • discriminatory treatment based on ethnicity
  • unfair lease terms and hidden charges
responsive-managementpoor-communicationfast-maintenanceclean-facilitiespest-problemspackage-theftfriendly-staffunresponsive-maintenance
Best for: People relocating to Austin who prioritize responsive management and recent property upgrades.
Think twice if: Pest infestations and car theft remain concerns; application processing has been unreliable; deposit reimbursement delays reported.

What this place gets right

  • newly responsive management team
  • staff professionalism and attentiveness (Jessica Guerra, Melissa)
  • quick maintenance issue resolution
  • renovated amenities and updated units

Worth knowing

  • Named staff: Jessica Guerra (leasing), Melissa (office/support) praised for helpfulness
  • 24-hour maintenance claimed on website; recent reviews credit faster response times
  • Pest problems documented (cockroaches, rats) in complaints
  • Car window break-ins and theft reported
  • Application process issues: lost documents, improper advance deposit requests
  • Allegation of discriminatory treatment based on Hispanic background during application

Reviews by category

Student Housing
No review text specifically addresses student housing features or student resident experience.
Gated & Secure Communities
Car break-ins and theft reported; security measures not described in reviews.
Apartment Rental Agency
Application process plagued by lost documents, non-transparent charges, and alleged discrimination; recent reviews praise improved leasing staff responsiveness.
Apartment Building
Recent management improvements to maintenance response; pest and security problems persist.
Apartment Complex
New management credited with grounds improvements and unit renovations; pest infestations and theft remain unresolved.

How it stacks up

  • Rated 2.9 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 98
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Rating breakdown

5
68
4
16
3
6
2
12
1
82

Contact

Address
12151 N Interstate Hwy 35, Austin, TX 78753
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-16:00
Sunday
12:00-16:00

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFour-bedroom apartmentsSwimming poolFitness centerBasketball courtPicnic area with barbecue

As published by the business on its own website; not independently verified.

Enquire about Silver Springs Apartments

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Quick answers

What amenities does Silver Springs offer?
Swimming pool, fitness center, basketball court, picnic area with barbecue, playground, and laundry facility. Their website also lists 24-hour maintenance.
Has the property improved recently?
Yes. Recent five-star reviews (within 4 months) credit new management with faster maintenance response, grounds improvements, and unit renovations. Earlier one-star reviews document unresolved pest and security issues.
What should I know about the application process?
Recent complaints document lost application documents, unclear advance deposit charges, and inconsistent staff communication. Newer reviews praise improved leasing staff, but past applicants report significant delays and unresolved issues.

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Last updated 2026-07-17