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The Upland

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 219 Google reviews · How we rank ›

4.0(219) 74 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise LivingStudent HousingPet-Friendly CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
The Upland
Services
Luxury & High-Rise Living, Student Housing, Pet-Friendly Communities
Reviews
219

The honest read

The Upland draws consistent praise for its leasing team-especially Ashley Cardona, Ashley Mendoza, and Joann Rivera-who handle inquiries and applications quickly with genuine patience. Residents value the clean, well-kept community, the pool as a standout amenity, and staff who follow through on maintenance requests without delay.

A serious 2024 complaint alleges that one staff member (Ashley Mendoza/Carrera) harassed a local business after a declined marketing request, then posted a false negative review impersonating a patient. While isolated, this incident undercuts the otherwise sterling reputation and raises questions about internal accountability and oversight.

Praised for
  • responsive, attentive leasing staff
  • well-maintained grounds and amenities
  • smooth application and move-in process
  • friendly team atmosphere
Watch-outs
  • alleged harassment by staff member
  • unethical review practices
responsive-managementfriendly-staffwell-maintained-groundsclean-facilitiesgreat-amenities
Best for: Professionals and families seeking luxury apartments with responsive service and strong community amenities.
Think twice if: One credible complaint documents alleged harassment and review fraud by a staff member; verify management's response to ethical concerns before committing.

What this place gets right

  • Attentive, named leasing staff who expedite applications
  • clean, well-maintained grounds and pool
  • diverse amenities (yoga, business lounge, pet spa)
  • quick maintenance response

Worth knowing

  • Ashley Cardona, Ashley Mendoza, and Joann Rivera named repeatedly for leasing support
  • pool cited as standout amenity
  • maintenance requests reported as completed promptly
  • application process described as fast (one week reported)
  • one allegation of staff member harassing a declined vendor, then posting false negative review

Reviews by category

Luxury & High-Rise Living
Residents praise amenities, upkeep, and staff responsiveness as matching luxury expectations.
Pet-Friendly Communities
Pet park and pet spa offered; no explicit resident feedback on pet services in reviews.
Apartment Building
Clean grounds, pool, and quick maintenance cited; one credible complaint about staff conduct.

How it stacks up

  • Rated 4 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
159
4
3
3
4
2
2
1
51

Contact

Address
12217 N IH 35 SVR NB, Austin, TX 78753
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsfitness centeryoga studiobusiness loungeconference centercoffee bar
Published prices
Application Fee
$75.00
Administrative Fee
$150.00
Security Deposit Range
$150.00 - $1,200.00
Pet Fee (Upfront)
$250.00
Pet Rent
$30.00 Monthly
Damage Waiver Program
$15.00 Monthly

As published by the business on its own website; not independently verified.

Enquire about The Upland

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Quick answers

How long does the application process usually take?
One recent resident reported securing their unit within a week, with Ashley Mendoza keeping them updated every step of the way.
What is the total move-in cost?
Plan for an application fee ($75), administrative fee ($150), security deposit ($150–$1,200), and pet upfront fee ($250 if applicable). Monthly fees include pet rent ($30), damage waiver ($15), resident services ($20), and pest control ($5.45).
What amenities are included?
The complex offers a fitness center, yoga studio, business lounge, conference center, coffee bar, pet park, pet spa, pool, and patios or balconies on units.

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Last updated 2026-07-17