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MAA Balcones Woods

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 262 Google reviews · How we rank ›

3.5(262) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingPet-Friendly CommunitiesGated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
MAA Balcones Woods
Services
Student Housing, Pet-Friendly Communities, Gated & Secure Communities
Reviews
262

The honest read

Many tenants praise the friendliness of leasing staff-particularly Tila, Kayla, and Chris-and report same-day maintenance response. The community feels welcoming and well-kept. A vocal minority complain about serious unresolved issues: water damage ignored for months, roach infestations, broken common facilities (gym restroom), and poor communication around move-out disputes and fees.

The property suits long-term residents who value community and staff responsiveness, but prospective tenants should budget for yearly rent increases and document all maintenance requests and move-out condition in writing. Pet owners report positive experiences.

Praised for
  • friendly and helpful staff named Tila
  • quick same-day maintenance response
  • strong community atmosphere
  • clean amenities and quiet grounds
Watch-outs
  • poor communication and ignored documentation
  • unresolved maintenance (water damage, pest issues)
  • hidden fees and rent hikes without service improvements
  • package theft and broken mailboxes
responsive-managementpoor-communicationwell-maintained-groundsunresponsive-maintenancefast-maintenanceclean-facilitiespest-problemsfriendly-staffpackage-theftoverpriced
Best for: Pet owners and long-term residents who value staff friendliness and community feel.
Think twice if: Maintenance responsiveness is inconsistent; water damage and pest issues can go unresolved for months despite requests.

What this place gets right

  • friendly and patient leasing staff
  • same-day maintenance response
  • dog-friendly with on-site park
  • strong tenant community culture

Worth knowing

  • Tila Newbery (leasing consultant) frequently praised for patience and attentiveness
  • Kayla Gordon (front desk) noted for helpfulness
  • Chris (maintenance technician) praised for friendliness
  • Same-day repair completion mentioned multiple times
  • One tenant reported unresolved water damage over a year, roach infestation with 9-10 kills per day, and failed pest-prevention repairs
  • Gym lacks restroom facility

Reviews by category

Student Housing
First-time renters report feeling welcomed and supported by patient leasing staff.
Pet-Friendly Communities
Dog owners note treats at the office and positive atmosphere for furry companions.
Apartment Complex
Long-term residents praise community and maintenance speed, but some face serious unresolved structural and pest issues.

How it stacks up

  • Rated 3.5 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

How We Score
Star rating 3
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
136
4
21
3
16
2
18
1
71

Contact

Address
11215 Research Blvd, Austin, TX 78759
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
PoolFitness centerClubhouseDog parkIn-unit washer and dryerCeiling fansModern kitchensPatio or balcony
Published prices
1 bedroom apartment
$ 884 - $ 1,098
2 bedroom apartment
$ 1,197 - $ 1,398
Overall rent range
$ 884 - $ 2,770

As published by the business on its own website; not independently verified.

Enquire about MAA Balcones Woods

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Quick answers

Is there a restroom in the fitness center?
No. A recent reviewer reported no restroom at the gym and asked for one to be added.
How quickly do maintenance requests get fixed?
Multiple reviewers report same-day completion, though one tenant experienced unresolved water damage and pest issues over months.
Are pets allowed?
Yes. The property has a dog park and staff offer treats to furry companions; leasing staff are described as welcoming to pets.

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Last updated 2026-07-17