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Northland at the Arboretum

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 140 Google reviews · How we rank ›

3.6(140) 60 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesGated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Northland at the Arboretum
Services
Pet-Friendly Communities, Gated & Secure Communities, Apartment Building
Reviews
140

The honest read

Five-star reviews praise leasing agents Terri, Ricie B., Vanessa, and Brad for warmth and efficiency, plus maintenance teams for quick repairs. One tenant celebrated two years without bugs in a clean, spacious unit with a peaceful neighborhood feel. However, recent one-star reviews describe widespread mold on water-touched surfaces despite cleaning efforts, long delays for essential repairs (one tenant's stove shorted and caught fire), unresponsive management, and unfair deposit deductions without documentation. Additional complaints include roach and scorpion infestations, marijuana smoke entering units, car break-ins, unleashed dogs, and mailroom theft.

The divide appears recent: older five-star reviews note good maintenance response and value, while newer one-star reviews cite management turnover, staff shortages, and a rapid decline in upkeep and safety. One tenant left after 14 months due to feeling unsafe; another paid a debt collector fee four years after move-out due to an address mix-up. The leasing staff's helpfulness does not offset consistent maintenance and management failures, water damage, and security lapses.

Recent shift: Management turnover and staff shortages beginning around June 2020 have driven a sharp decline in maintenance responsiveness and overall tenant satisfaction. One tenant noted the "dramatic worsening" after new management arrived; another felt unsafe due to increased crime and social disorder. Older five-star reviews (2019–2020) celebrate maintenance speed and value; recent one-star reviews (2023–2024) document mold crises, delayed essential repairs, and poor communication.

Praised for
  • friendly and helpful leasing staff
  • responsive maintenance team
  • clean, well-designed units
  • good value for location and amenities
  • pet-friendly with cleanup stations
Watch-outs
  • severe mold and water quality issues
  • slow maintenance response times and poor prioritization
  • unprofessional and unresponsive management
  • security and safety concerns (car break-ins, loose dogs)
  • unfair move-out cleaning and deposit fees
  • pest problems (roaches, scorpions) and smoke/marijuana leakage
friendly-staffunresponsive-maintenanceclean-facilitiespest-problemssafe-neighborhoodparking-issuespoor-communicationoutdated-units
Best for: Tenants prioritizing leasing experience and amenities who maintain homes meticulously and have stable housing situations.
Think twice if: Sensitive to water quality issues, mold, pest infestations, slow maintenance, or concerned about vehicle security and management consistency.

What this place gets right

  • knowledgeable, friendly leasing agents (Terri, Ricie, Brad named)
  • spacious floor plans with high ceilings and corner patios
  • pet-friendly with cleanup stations available
  • resort-style pool and 24-hour fitness center

Worth knowing

  • Leasing agents Terri, Ricie B., Vanessa, and Brad individually named for professionalism and warmth
  • Maintenance team praised for timely repairs in older reviews (within days of requests)
  • Online maintenance request system available
  • Pet deposit required; pet-sitting allowed with proof of additional deposit
  • Recent reviews cite mold growth on all water-touched surfaces within days despite cleaning and humidity control
  • One tenant's stove short-circuited and caught fire due to unaddressed repair request; tenant's girlfriend sustained burns
  • Mailroom break-in resulted in stolen credit cards and packages with delayed management response
  • Move-out cleaning fees charged without itemized documentation or photos provided to tenants

Reviews by category

Pet-Friendly Communities
Tenants praise pet-friendly policy and cleanup stations; one complaint about unleashed dogs throughout complex and dog waste on grounds despite pet-friendly status.
Apartment Complex
Spacious units with good layouts praised; mold, water damage, pest infestations, and slow repairs widely complained about.
Apartment Building
Resort amenities and fitness center available; pool closures due to child damage noted; grounds safety concerns about unsupervised children and loose dogs.

How it stacks up

  • Rated 3.6 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

How we scored this

How We Score
Star rating 11
Review volume 93
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
73
4
18
3
5
2
8
1
36

Contact

Address
11500 Jollyville Rd, Austin, TX 78759
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

Straight from their site

Services listed
Pet-friendly apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsResort-style swimming pool24-hour fitness centerPoolside deck with gas grillsWood-style plank flooring

As published by the business on its own website; not independently verified.

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Quick answers

Can I pet-sit at Northland at the Arboretum?
Yes, with a pet deposit on file. The complex has pet cleanup stations available.
How long does maintenance typically take?
Older reviews report responses within a couple days of online requests; recent reviews cite weeks-long delays or work being deprioritized (e.g., one bathroom only out of two).
What happens to my security deposit at move-out?
Recent tenants report cleaning fees deducted without itemized documentation, photos, or invoices provided. One tenant waited over 30 days without receiving a deposit or written deductions. Requests for supporting documentation have gone unanswered.

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Last updated 2026-07-17