
Northland at the Arboretum
Five-star reviews praise leasing agents Terri, Ricie B., Vanessa, and Brad for warmth and efficiency, plus maintenance teams for quick repairs. One tenant celebrated two years without bugs in a clean, spacious unit with a peaceful neighborhood feel. However, recent one-star reviews describe widespread mold on water-touched surfaces despite cleaning efforts, long delays for essential repairs (one tenant's stove shorted and caught fire), unresponsive management, and unfair deposit deductions without documentation. Additional complaints include roach and scorpion infestations, marijuana smoke entering units, car break-ins, unleashed dogs, and mailroom theft. The divide appears recent: older five-star reviews note good maintenance response and value, while newer one-star reviews cite management turnover, staff shortages, and a rapid decline in upkeep and safety. One tenant left after 14 months due to feeling unsafe; another paid a debt collector fee four years after move-out due to an address mix-up. The leasing staff's helpfulness does not offset consistent maintenance and management failures, water damage, and security lapses.

