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High Oaks

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 144 Google reviews · How we rank ›

3.5(144) 59 composite score See reviews on Google ✓ Google-verified
Student HousingApartment BuildingApartment ComplexApartment Rental Agency
High Oaks
Services
Student Housing, Apartment Building, Apartment Complex
Reviews
144

The honest read

Long-term residents consistently praise the maintenance team (especially Rodriguez, Justin Trujillo) and leasing staff (particularly Brooke M., Ambrosio, Caleb) for quick, professional responses. The location near Jollyville Road and HWY 183, natural surroundings, and friendly neighbors stand out as lasting appeals.

Move-in quality and pest control remain major friction points. Several tenants report broken appliances, dirty units, or non-working keypads at arrival, and persistent roach problems that survive six months of complaints and multiple pest visits. Mandatory $160/month fees bundle internet and services but reduce perceived value. Some departing residents faced large, unexpected move-out charges and cited them to collections without negotiation first.

Recent shift: One tenant's one-star review from 7 months ago (roach and keypad issues) was later edited to acknowledge the manager and leasing team's above-and-beyond effort in releasing them from the lease, suggesting some staff responsiveness to severe complaints; however, the underlying pest and maintenance problems remain unresolved for other residents.

Praised for
  • responsive maintenance team
  • friendly, professional staff
  • peaceful natural setting with wildlife
  • fair rent for amenities
  • responsive leasing office
Watch-outs
  • roach and pest infestations unresolved
  • broken appliances in move-in units
  • high mandatory monthly fees
  • aggressive move-out billing practices
  • unresponsive management on key issues
responsive-managementpest-problemsunresponsive-maintenancefast-maintenancefriendly-staffoverpricedhidden-feesoutdated-units
Best for: long-term renters who prioritize staff responsiveness and outdoor access over pristine move-in condition
Think twice if: you cannot tolerate roach problems, need working appliances on move-in, or expect transparent move-out fees without collections threats

What this place gets right

  • responsive maintenance and leasing staff
  • natural setting with local wildlife
  • separated building layout with patios
  • convenient North Austin location

Worth knowing

  • Maintenance staff: Rodriguez (sink repairs, post-work cleaning), Justin Trujillo (praised in reviews)
  • Leasing staff: Brooke M. (13-year tenant loyalty driver), Ambrosio, Caleb (leasing conversions noted)
  • Broken entry keypads at move-in, requiring repeated battery work orders every 25 days
  • Roach infestations in units and buildings documented across multiple recent reviews, pest control (Envirosmart Multi Family) unable or unwilling to resolve despite six-month engagement
  • Mandatory $160/month fee (Gig internet, valet trash, streaming services)

Reviews by category

Student Housing
no reviews specifically address student occupancy or student-oriented services
Pet-Friendly Communities
website claims pet-friendly apartments and dog park; reviews mention pets and pet restrictions in pest control (safe for pets claimed but contradicted by pest company), but do not substantively praise or critique this service
Apartment Building
separated building layout with multiple patio entrances praised; roach infestations across buildings and appliance issues on arrival noted as major complaints
Apartment Complex
long-term residents praise maintenance responsiveness, friendly neighbors, and natural surroundings; roach and appliance problems, plus mandatory fees, undermine satisfaction

How it stacks up

  • Rated 3.5 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

How We Score
Star rating 5
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
75
4
15
3
5
2
6
1
43

Contact

Address
11028 Jollyville Rd, Austin, TX 78759
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

Straight from their site

Services listed
1-bedroom apartments2-bedroom apartmentspet-friendly apartments24-hour fitness centerswimming poolsdog parkhiking and biking trailson-site management and maintenance

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Quick answers

Is High Oaks pet-friendly?
Yes, their website lists pet-friendly apartments and a dog park on-site.
What is the mandatory $160/month fee?
According to reviews, it covers Gig internet, valet trash, and streaming services; it is mandatory and cannot be removed.
How quickly does maintenance respond?
Positive reviews mention same-day responses and repairs completed within an hour; however, entry keypad repairs reportedly take multiple work orders and result in occasional lockouts.

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Last updated 2026-07-17