High Oaks
Long-term residents consistently praise the maintenance team (especially Rodriguez, Justin Trujillo) and leasing staff (particularly Brooke M., Ambrosio, Caleb) for quick, professional responses. The location near Jollyville Road and HWY 183, natural surroundings, and friendly neighbors stand out as lasting appeals. Move-in quality and pest control remain major friction points. Several tenants report broken appliances, dirty units, or non-working keypads at arrival, and persistent roach problems that survive six months of complaints and multiple pest visits. Mandatory $160/month fees bundle internet and services but reduce perceived value. Some departing residents faced large, unexpected move-out charges and cited them to collections without negotiation first.
