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Stonelake at the Arboretum

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 307 Google reviews · How we rank ›

4.3(307) 77 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise LivingStudent HousingGated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Stonelake at the Arboretum
Services
Luxury & High-Rise Living, Student Housing, Gated & Secure Communities
Reviews
307

The honest read

Strong leasing experience with staff like Daniel and Yvonne earning consistent praise for attentiveness and responsiveness. Most long-term residents cite clean facilities, fast maintenance, and a friendly environment; however, some face serious friction with management over inflexibility, broken gate security, and multiple fee surprises.

Two detailed complaints document pest control failures despite monthly charges, forced tech packages, and aggressive enforcement of parking rules that created stress. The property appeals to graduate students and those prioritizing location over management transparency, but prospective tenants should clarify the full fee structure upfront.

Praised for
  • responsive leasing staff (Daniel, Yvonne, Amanda)
  • fast maintenance response
  • clean, well-maintained grounds
  • friendly and helpful team
  • great location near shopping and transit
Watch-outs
  • pest control failures and ongoing fees
  • broken gates reduce security; catalytic converter theft
  • inflexible management and strict payment policy
  • hidden fees (tech package, trash, admin charges)
  • poor follow-through on maintenance requests
responsive-managementclean-facilitiesfriendly-stafffast-maintenancepackage-theftparking-issuespest-problemshidden-feesoverpriced
Best for: Graduate students and professionals prioritizing location and leasing experience over budget.
Think twice if: Those sensitive to hidden fees, strict enforcement, or needing management flexibility should ask detailed questions about gate security and pest control coverage first.

What this place gets right

  • attentive leasing staff consistently praised by name
  • fast maintenance response (often within a day)
  • two pools and modern fitness facility
  • convenient location near The Domain and downtown access

Worth knowing

  • Leasing agents Daniel, Yvonne, and Amanda named repeatedly for attentive service
  • Maintenance technician Alfredo performed follow-up checks on repairs
  • Two pools and gym attract graduate residents
  • Maintenance issues typically resolved within one day
  • Broken gates reported as occurring 75-80% of the year by one long-term resident; related to catalytic converter theft
  • Pest control charged monthly but reportedly not delivered; residents charged final pest fee on move-out
  • Forced tech package with internet plan
  • Rigid parking enforcement: complex towed vehicle while resident traveling internationally despite hardship request

Reviews by category

Apartment Rental Agency
Leasing staff Daniel, Yvonne, and Amanda consistently praised for professionalism, patience, and clear communication during tours and sign-up.
Apartment Complex
Residents report clean grounds and fast maintenance, but gate security failures, pest control gaps, and strict payment enforcement create friction for some long-term tenants.
Apartment Building
Top-floor units praised for quietness and high ceilings; two pools and gym amenities attract residents, but hidden fees and inflexible policies frustrate some.
Student Housing
Graduate students found it suitable and appreciated responsive management, fitness facility, and low maintenance downtime during tenure.

How it stacks up

  • Rated 4.3 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 52
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
228
4
22
3
8
2
12
1
37

Contact

Address
9801 Stonelake Blvd, Austin, TX 78759

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

Straight from their site

Services listed
Apartment rentalsLuxury apartmentsSwimming poolsFitness facilityClubhouseCoffee barBusiness center24-hour maintenance
Published prices
Deposit
$99 deposit

As published by the business on its own website; not independently verified.

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Quick answers

What is the deposit amount?
The business states a $99 deposit.
How quickly is maintenance handled?
Residents report requests typically resolved within one day; one technician followed up the next day to confirm repairs were holding.
What amenities are included?
Their website lists two pools, fitness facility, clubhouse, coffee bar, business center, poolside grills, and sand volleyball court.

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Last updated 2026-07-17