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Ashford Costa Perla Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 240 Google reviews · How we rank ›

4.4(240) 77 composite score See reviews on Google ✓ Google-verified
Gated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Ashford Costa Perla Apartments
Services
Gated & Secure Communities, Apartment Building, Apartment Complex
Reviews
240

The honest read

Most residents praise the management team, particularly staff members like Lena, Brayan, and Maria, for attentive service. One recent renter experienced serious operational failures: faulty appliances, erroneous charges for parking and utilities, unannounced entry, and a towed visitor car despite registration, with limited office help to resolve issues.

Recent shift: One serious recent complaint (4 months ago) about defective appliances, billing errors, security breaches, and unresponsive staff stands in stark contrast to mostly positive older reviews. This suggests either a recent operational decline or a specific lapse in onboarding and dispute resolution.

Praised for
  • responsive staff
  • attentive management
  • team support
Watch-outs
  • defective appliances at move-in
  • billing errors and surprise charges
  • security breaches (unauthorized door access)
  • unresponsive office staff
  • vehicle towing without proper notice
responsive-managementfriendly-staff
Best for: residents seeking personal attention and gated security who stay beyond the first few months.
Think twice if: Expect to inspect appliances carefully before move-in and verify all charges independently; escalate billing or security issues quickly if staff do not respond.

What this place gets right

  • attentive named managers (Lena, Brayan)
  • gated security
  • long-term resident retention

Worth knowing

  • Named managers Lena and Brayan deliver consistent praise across multiple reviews
  • One resident reported faulty fridge and stove at move-in, surprise parking and utility charges despite city billing, three instances of unlocked door without notice, and vehicle towed despite visitor registration
  • One long-term resident confirmed three years of satisfactory residency

Reviews by category

Gated & Secure Communities
Gated security mentioned positively, but unauthorized door access and improper vehicle towing flagged by one recent resident.
Apartment Complex
Long-term residents report stable, attentive management; new resident experienced defective appliances and billing errors.
Apartment Rental Agency
Leasing office praised for service by most, but one resident found staff unresponsive to billing and towing disputes.

How it stacks up

  • Rated 4.4 against a 4.05 average across the 243 gated & secure communities businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

How We Score
Star rating 57
Review volume 100
Review recency 100
Review sentiment 56
Profile completeness 100
Verification 30

Rating breakdown

5
188
4
16
3
9
2
4
1
23

Contact

Address
401 Masterson Pass, Austin, TX 78753
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-17:30
Tuesday
09:00-17:30
Wednesday
09:00-17:30
Thursday
09:00-17:30
Friday
09:00-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

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Quick answers

Do managers respond to maintenance and billing issues?
Most reviewers praise attentive staff like Lena and Brayan. However, one recent resident found the office unhelpful when addressing faulty appliances, surprise utility charges, and a vehicle tow, so responsiveness may vary by situation.
Is it gated and secure?
Yes, it is a gated community. One resident reported unauthorized door access without notice, suggesting security gaps despite the gate.

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Last updated 2026-07-17