Austin Apartment Reviews Guide
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Sullivan Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 709 Google reviews · How we rank ›

3.7(709) 62 composite score See reviews on Google ✓ Google-verified
Gated & Secure CommunitiesPet-Friendly CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Sullivan Apartments
Services
Gated & Secure Communities, Pet-Friendly Communities, Apartment Building
Reviews
709

The honest read

Long-term residents praise the friendly leasing team (especially Michelle and Ernesto), responsive early service, and walkable location near Round Rock. Pets are well-supported with dog parks. Safety feels solid and grounds are kept up.

Recent arrivals and those two-plus years in have hit serious problems: roaches tied to foundation work, HVAC noise making sleep hard, and maintenance becoming glacial after the first few months. Units handed over with broken locks, pest issues management denies, and worn finishes covered with fresh paint. B-side pool closure and construction noise stretched for months with no clear timeline. The gap between leasing promises and move-in reality frustrates those paying $1,780+ per month.

Praised for
  • responsive management and leasing staff
  • pet-friendly design and amenities
  • well-maintained grounds and community spaces
  • safe neighborhood with good lighting
  • competitive pricing for the area
Watch-outs
  • pest infestations not resolved consistently
  • maintenance requests slow and poorly communicated
  • HVAC/AC units old and noisy
  • outdated unit finishes presented as new
  • ongoing B-side construction disruption
  • gate system unreliable
responsive-managementunresponsive-maintenancepest-problemsoutdated-unitswell-maintained-groundsfriendly-staffsafe-neighborhoodquiet-community
Best for: Long-term residents comfortable with the location and pet owners valuing dog parks and community.
Think twice if: First-time renters or those sensitive to noise should tour units carefully and inspect HVAC systems before signing; pest control is reactive, not preventive.

What this place gets right

  • Pet-friendly community with dog parks
  • Friendly and responsive leasing team
  • Well-maintained grounds and shared amenities
  • Safe neighborhood with good lighting

Worth knowing

  • Michelle Torres and Michelle Schenk noted for leasing support
  • Ernesto praised for maintenance responsiveness early in tenancy
  • Maintenance response time drops from 24-48 hours to slow/unresponsive after 6+ months of residency
  • B-side pool closure extended beyond promised opening date
  • Foundation work construction created pest infestations in adjacent units
  • Pest control requires weekly resident requests despite monthly fee inclusion

Reviews by category

Pet-Friendly Communities
Dog parks praised; residents note pet waste upkeep is resident responsibility, not the complex.
Gated & Secure Communities
Gate system described as unreliable, working only half the time.
Apartment Complex
Grounds and common areas well-maintained; fitness center, pool, and clubhouse kept in good condition.

How it stacks up

  • Rated 3.7 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
450
4
31
3
13
2
24
1
191

Contact

Address
2601 Scofield Ridge Pkwy, Austin, TX 78727

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1, 2 & 3 bedroom apartments24-hour fitness centerResort-style poolsPet-friendly community with dog parksResident clubhouse with business centerCommunity gas grill areasWood-style flooringUpdated fixtures and modern appliances

As published by the business on its own website; not independently verified.

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Quick answers

How fast does maintenance respond?
Early in your lease, typically 24-48 hours. After 6+ months, response slows significantly; residents report scheduled 9am appointments left unresolved for days.
Is pest control included?
Yes, pest control is included in monthly rent, but residents must submit a request each time they see an issue. A one-time complex-wide treatment during construction did not prevent ongoing infestations.
Are dogs allowed?
Yes. The complex is pet-friendly with dedicated dog parks. Dog waste upkeep in common grass areas is the resident's responsibility.

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Last updated 2026-07-17