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Lenox Grand

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 81 Google reviews · How we rank ›

3.8(81) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly CommunitiesFurnished & Corporate HousingLuxury & High-Rise LivingApartment Rental AgencyApartment BuildingApartment Complex
Lenox Grand
Services
Pet-Friendly Communities, Furnished & Corporate Housing, Luxury & High-Rise Living
Reviews
81

The honest read

Half the reviews praise helpful leasing staff and attractive amenities like pools and dog parks. The other half report systematic failures: security deposits withheld or delayed months after move-out despite lease promises, an open gate and broken surveillance for over five months, and pests in common areas. New management under Dusty appears to have improved leasing experience, but deposit handling remains a serious unresolved problem.

Praised for
  • responsive staff (Xavier, Dusty, Kyli, Jessica)
  • quality amenities (pools, dog park, pickleball court)
  • spacious, clean units
  • convenient location to highway and shopping
Watch-outs
  • security deposit refunds delayed months past lease terms
  • poor security (gate left open, no surveillance cameras)
  • pest issues (cockroaches and ants in hallways)
  • unresponsive management on follow-up requests
friendly-staffgreat-amenitiesresort-style-poolpoor-communicationunresponsive-maintenancepest-problems
Best for: Pet owners seeking furnished corporate housing near The Domain and Wells Branch.
Think twice if: Tenants worried about deposit return or those who need reliable security; gate and surveillance issues reported unresolved for months.

What this place gets right

  • resort-style pool and pickleball court
  • dedicated pet park and spa
  • responsive leasing staff (Dusty, Xavier, Kyli)
  • spacious floor plans and ample parking

Worth knowing

  • Dusty Feazell (manager) praised for responsiveness and issue resolution
  • Xavier cited for going above expectations on unit tours
  • Kyli noted for friendly, professional leasing support
  • Pet park and spa listed on website
  • Gate left open for over five months despite tenant reports
  • No surveillance cameras noted by reviewers
  • New management took over recently and improved leasing experience per reviews

Reviews by category

Pet-Friendly Communities
Dog park and spa praised by tenants; described as fun amenity reviewers love.
Furnished & Corporate Housing
Website claims furnished units; reviews mention clean, spacious apartments with nice finishings.
Apartment Rental Agency
Leasing staff (Xavier, Dusty, Kyli, Jessica) noted for friendliness and attentiveness to prospective tenants.

How it stacks up

  • Rated 3.8 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 24% of the businesses in this directory.

How we scored this

How We Score
Star rating 23
Review volume 83
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
54
4
3
3
1
2
3
1
20

Contact

Address
13505 Burnet Rd, Austin, TX 78727
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentstownhomesfitness centerresort-style swimming poolspet park and spapickleball court
Published prices
1 Bed 1 Bath (613 Sq. Ft.) - A2
$1,299.00 to $1,499.00 / month
2 Bed 2 Bath (974 Sq. Ft.) - B1
$1,959.00 / month
2 Bed 2 Bath (1,406 Sq. Ft.) - TH
$2,649.00 / month
3 Bed 2 Bath (1,353 Sq. Ft.) - C1
$2,474.00 / month

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Quick answers

Does Lenox Grand have pet amenities?
Yes. Their website lists a pet park and spa; reviewers specifically praise the dog park.
What security features are available?
Reviewers report no surveillance cameras and an access gate left open for over five months despite tenant complaints, creating a documented security concern.
What are the current lease prices?
Website lists 1-bed $1,299–$1,499/month; 2-bed $1,959/month; 2-bed townhome $2,649/month; 3-bed $2,474/month.

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Last updated 2026-07-17