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Somerset Townhomes

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 96 Google reviews · How we rank ›

4.0(96) 69 composite score See reviews on Google ✓ Google-verified Publishes prices
Gated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Somerset Townhomes
Services
Gated & Secure Communities, Apartment Building, Apartment Complex
Reviews
96

The honest read

Most residents praise Somerset's Northwest Hills location, gated entry, and amenities, especially the lap pool and renovated gym. Staff standouts include handyman Ahmed (responsive, stays long-term) and leasing agent Valerie, who deliver service quickly and with genuine care. However, recent reviews surface recurring pest problems (mice), property crimes (mail theft, vehicle break-ins), and inconsistent trash pickup, suggesting management struggles with physical and service lapses despite the hands-on reputation.

Praised for
  • handyman Ahmed's responsiveness and skill
  • staff warmth, especially Valerie and leasing team
  • location and amenities
  • quick maintenance resolution
Watch-outs
  • mice and security issues (mail theft, car break-ins)
  • pest and maintenance lapses
  • trash service unreliable
  • pool noise early morning
responsive-managementfriendly-stafffast-maintenancequiet-communitygreat-amenitiessafe-neighborhoodpest-problems
Best for: Renters seeking gated townhomes with garage privacy near work hubs.
Think twice if: Pest control and package security are concerns; recent crime and mice reports warrant direct questions.

What this place gets right

  • Gated community with attached garage privacy
  • Ahmed, long-serving maintenance staff known for responsiveness
  • Valerie and leasing team create genuine welcome
  • 30-meter lap pool and upgraded fitness center

Worth knowing

  • Ahmed, handyman, repeatedly praised for quick repairs and long tenure
  • Valerie, leasing agent, known for thorough tours and personal attention
  • Dyllan Stoute, former leasing pro (no longer employed)
  • 30-meter lap pool
  • Honeywell T6 wifi thermostat installed in all units (recent upgrade)
  • Fitness center underwent mold remediation; HVAC cleaning and top-floor insulation improvements done recently
  • Valet trash service required but frequently missed
  • Management company: Grey Star

Reviews by category

Gated & Secure Communities
Gated entry and attached garages praised for privacy and convenience; recent car break-ins and mail theft raise concerns.
Apartment Complex
Lap pool and fitness center noted as strengths; property upkeep patchy, but recent HVAC and thermostat upgrades show investment.
Apartment Rental Agency
Leasing staff (Valerie, Dyllan) earned strong praise for knowledge, warmth, and attentiveness during tours and move-in.

How it stacks up

  • Rated 4 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 86
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
60
4
10
3
7
2
5
1
14

Contact

Address
6800 Austin Center Blvd, Austin, TX 78731
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One and two bedroom townhomes for rentAttached garagesPet-friendly unitsIn-home washer and dryerClubhouse coffee barConference roomFitness centerPet park
Published prices
New Upgraded Home
$500 off base rent

As published by the business on its own website; not independently verified.

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Quick answers

How quickly does maintenance respond to repair requests?
Most residents report Ahmed resolves issues within a day or two. One long-term resident noted he rarely needs to ask twice.
What are the main amenities?
The website lists a 30-meter lap pool, fitness center, pet park, sauna, clubhouse coffee bar, conference room, recreation room with billiards, and grilling/picnic area.
Is there garage parking?
Yes. One-bedroom and two-bedroom townhomes come with attached garages for private entry.

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Last updated 2026-07-17