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The Ridge Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 334 Google reviews · How we rank ›

4.1(334) 70 composite score See reviews on Google ✓ Google-verified
Student HousingApartment BuildingApartment ComplexApartment Rental Agency
The Ridge Apartments
Services
Student Housing, Apartment Building, Apartment Complex
Reviews
334

The honest read

Maintenance staff-particularly Ernesto and Ariel-deliver quick, hands-on fixes for unit problems and earn strong praise for professionalism and follow-through. However, a persistent subset of residents report AC units that leak into bathrooms and heaters that fail during emergencies, with some describing unresolved issues or withheld deposits at lease end.

The split in experience appears to correlate with whether problems get escalated to the lead technicians or remain unaddressed. Those who work directly with the maintenance team describe reliability and around-the-clock support; those facing systemic unit defects (especially AC and water heater) describe frustration and property-side resistance to accountability.

Praised for
  • fast maintenance response
  • skilled technicians (especially Ernesto, Ariel)
  • thorough, complete repairs
  • friendly and professional staff
Watch-outs
  • AC leaks causing water damage
  • delayed or incomplete repairs on critical systems
  • deposit disputes and end-of-lease charges
  • multiple recurring maintenance failures
responsive-managementfast-maintenancefriendly-staffunresponsive-maintenance
Best for: Residents who prioritize quick maintenance response and can work directly with on-site technicians.
Think twice if: Recurring AC and water heater leaks affecting multiple units; some residents report deposit disputes at lease end.

What this place gets right

  • Fast maintenance response (1 hour or less)
  • Experienced lead technicians willing to handle emergency repairs
  • In-unit washer-dryer and stainless appliances
  • Premium pool and ADA accessibility

Worth knowing

  • Ernesto (lead maintenance): praised for emergency repairs, after-hours availability, and escalated problem-solving
  • Ariel: repeatedly cited for quick response and drain cleaning expertise
  • Asfrubal, Drugel, and other technicians handle plumbing, electrical, and structural work
  • One resident noted a portable AC unit brought from technician's home during extreme heat emergency
  • Response times reported as under 1 hour in at least one case

Reviews by category

Student Housing
Young residents appreciate quick, friendly maintenance response and modern in-unit amenities (washer-dryer, stainless appliances).
Apartment Building
Positive when unit-level issues escalate to skilled technicians; negative when systemic problems (AC/water heater defects) persist unresolved.

How it stacks up

  • Rated 4.1 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
238
4
20
3
7
2
8
1
61

Contact

Address
6805 Wood Hollow Dr, Austin, TX 78731
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Studio, 1-bedroom, and 2-bedroom apartmentsVideo chat toursIn-person toursOn-demand self-guided toursPremium poolWasher and dryer in unitsStainless steel appliancesADA accessible features

As published by the business on its own website; not independently verified.

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Quick answers

How quickly does maintenance respond to repair requests?
Residents report response times of 1 hour or less; Ernesto and Ariel are cited for particularly prompt service, including after-hours emergencies.
Are units equipped with washer-dryer and modern appliances?
Yes, the business states washer-dryer units and stainless steel appliances are included. Their website also lists a premium pool, ADA accessible features, and desks in some units.
What should I know about deposits and lease-end fees?
Multiple residents report that deposits were withheld and unexpected charges (bathtub paint, carpet cleaning) were applied at lease end. This is a documented pattern worth clarifying in writing before signing.

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Last updated 2026-07-17