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Ellwood at Lake Travis

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 623 Google reviews · How we rank ›

3.6(623) 61 composite score See reviews on Google ✓ Google-verified
Student HousingGated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Ellwood at Lake Travis
Services
Student Housing, Gated & Secure Communities, Apartment Building
Reviews
623

The honest read

Strong leasing team and clean grounds draw residents, but maintenance execution divides them sharply. Praised staff (Maddy, Steve, Israel, Franklin) handle move-ins and urgent repairs smoothly, while pools and facilities stay tidy. However, chronic issues like broken air conditioning lasting months, clogged toilets unfixed for a week, roof collapse ignored, and black mold misremedialed frustrate others. Added fees for WiFi and gate access surprise residents. Gate breaches and car thefts erode the gated-community promise.

New residents feel welcomed; long-term ones face a maintenance gap. Some experienced fast help from maintenance; others reported total neglect. Safety perception splits between those who trust the gates and those who've seen break-ins and thefts. Pricing concerns center on utilities, undisclosed charges, and rent creep after move-in.

Praised for
  • Leasing staff warmth and efficiency
  • Quick maintenance response when engaged
  • Clean, well-maintained grounds and amenities
  • Safe, quiet community feel
Watch-outs
  • Unresponsive maintenance on chronic problems
  • Undisclosed and mandatory fees
  • Gate security failures
  • Mold and water damage mishandled
responsive-managementpoor-communicationwell-maintained-groundsnoise-issuesunresponsive-maintenanceclean-facilitiesfriendly-staffsafe-neighborhoodparking-issuespackage-thefthidden-feesoutdated-units
Best for: First-time apartment renters who prioritize move-in support and community amenities over long-term maintenance reliability.
Think twice if: Chronic maintenance backlog, repeated fee surprises, and gate security breaches reported. Air conditioning, plumbing, and structural issues take weeks to resolve despite emergency hotline claims.

What this place gets right

  • Attentive leasing office staff
  • Fast response when maintenance is requested
  • Resort pools and clean grounds
  • Quiet neighborhood with gated access

Worth knowing

  • Maddy, Steve, Israel are leasing staff named for efficiency and warmth
  • Franklin recognized for maintenance responsiveness
  • Black mold remediation delegated to unverified carpet company (All Floors Carpet Cleaning) per tenant legal claim
  • Air conditioning repairs lasted 2+ months with repeated failed fixes
  • Roof collapse and water intrusion ignored after report
  • Clogged toilet unresolved for one week, management denied bathroom access after temporary solution
  • Gate security breaches and car thefts reported including vehicle break-in with stolen gun

Reviews by category

Student Housing
Leasing team handles student move-ins smoothly; maintenance responsiveness varies widely
Gated & Secure Communities
Gate repeatedly fails to stay secure; car thefts and break-ins reported despite access control
Apartment Building
Grounds, pools, and facilities kept clean; unit-level maintenance often neglected long-term
Apartment Complex
Move-in experience praised; ongoing tenant concerns about hidden fees and chronic repairs

How it stacks up

  • Rated 3.6 against a 3.96 average across the 217 student housing businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
346
4
55
3
24
2
26
1
172

Contact

Address
7655 Ranch Rd 620 N, Austin, TX 78726
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One bedroom apartmentsTwo bedroom apartmentsThree bedroom apartmentsFitness centerResort-inspired poolClubhouse with business centerControlled-access gatesValet trash pick-up

As published by the business on its own website; not independently verified.

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Quick answers

Does the leasing office respond quickly to rental inquiries?
New applicants report long waits (days) for quote emails and follow-ups; some never receive responses. Current residents say the team is helpful once you move in.
Are utilities and WiFi included in rent?
No. WiFi requires a separate mandatory fee. Utilities are billed separately and residents report higher-than-average bills. Gate and gym access require a phone subscription fee.
How long does maintenance take to fix serious problems?
Urgent repairs like no toilet access or broken air conditioning have taken 1-7 days in some cases; others reported 2 months for AC and total neglect of plumbing issues.

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Last updated 2026-07-17