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Marquis Lakeline Station

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 259 Google reviews · How we rank ›

3.9(259) 71 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingLuxury & High-Rise LivingApartment BuildingApartment ComplexApartment Rental Agency
Marquis Lakeline Station
Services
Pet-Friendly Communities, Gated & Secure Communities, Furnished & Corporate Housing
Reviews
259

The honest read

Most residents report warm, attentive staff and fast maintenance responses, with many naming specific technicians like Osvaldo, Victor, and Eladio for going above and beyond. The property feels like a neighborhood rather than a complex, with good amenities and strong community vibes.

However, some residents face persistent pest problems and struggle with management's follow-through on serious issues. Units show age, and air conditioning can be inefficient. A few encounters with unresolved move-out charges and slow responses to habitability concerns suggest management consistency needs work, especially when problems are complex.

Praised for
  • responsive maintenance team
  • friendly and helpful staff
  • clean and well-maintained property
  • strong sense of community
  • good value for space
Watch-outs
  • pest control issues
  • old/outdated units
  • poor management communication
  • slow response to habitability concerns
friendly-stafffast-maintenanceclean-facilitiesquiet-communityresponsive-managementpest-problemsoutdated-unitsgood-valuesafe-neighborhoodgreat-amenities
Best for: Families with pets seeking a community feel and responsive maintenance in Northwest Austin.
Think twice if: Residents with pest sensitivities or those needing strong management follow-up on serious maintenance or lease issues should ask directly about protocols.

What this place gets right

  • named staff who remember residents and their pets
  • maintenance often completes requests same-day
  • strong community culture with frequent resident interaction
  • spacious units with good natural light

Worth knowing

  • Leasing staff Allison, Josh, and Etienne named for personal attention and remembering residents' pets
  • Maintenance technicians Osvaldo, Victor, and Eladio frequently complete requests same-day or next-day
  • Valet waste service and compost options available
  • Resort-style pool is a featured amenity
  • Units reported as spacious with ample natural light

Reviews by category

Pet-Friendly Communities
Residents praise green spaces and pet-friendly culture; one notes irresponsible pet owners leaving waste despite staff care.
Gated & Secure Communities
Residents feel safe and secure with gated access and community-minded staff.
Apartment Building
Older units with aging AC systems; some residents note outdated infrastructure.
Apartment Complex
Strong community feel and amenities like pool and common areas foster resident connection.

How it stacks up

  • Rated 3.9 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
166
4
19
3
12
2
10
1
52

Contact

Address
13730 Ranch Rd 620 N, Austin, TX 78717
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsgated communityresort-style poolvirtual toursin-person tours

Credentials claimed:Equal Housing Opportunity

As published by the business on its own website; not independently verified.

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Quick answers

How fast does maintenance respond to requests?
Most residents report same-day or next-day response; one long-term resident notes issues are typically resolved within half a day.
Is this complex pet-friendly?
Yes, residents call it dog-friendly with green spaces suitable for pets. One review mentions staff members remember pets' names after meeting them.
What amenities are available?
The complex features a resort-style pool, green spaces, valet waste service, compost options, and a picnic area. Location offers convenient highway access and is near shopping and dining.

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Lakeline Station Apartments

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Lakeline Station Apartments delivers affordable units in a family-friendly location with responsive current management and valued community resources like the food pantry and after-school programs. Older complaints about maintenance delays and office access have given way to praise for faster repairs and cleaner grounds under the new team, though past security lapses and pet management issues remain part of the complex's history.

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Leasing staff, particularly Aija, consistently earn five-star praise for their attentiveness, product knowledge, and follow-up. The property itself draws compliments for modern floorplans, amenities (fitness, dog wash, pool, co-working), and competitive pricing for the North Austin market. However, residents report serious service gaps post-move-in. Maintenance requests, including non-functional air conditioning in summer heat, face lengthy delays. Multiple reviewers noted unit cosmetics differed sharply from toured models, and management allegedly discouraged fire department calls during alarm issues. Thin walls and insufficient noise control are recurring frustrations.

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Isaac the maintenance technician draws consistent praise for fast, thoughtful service and keeping grounds clean, while leasing staff like Cassie, Valerie, and Jasmine earn recognition for patience during move-in. However, serious complaints cite office negligence on deposits, income eligibility misstatements affecting disabled tenants, and weak security response to theft, raising questions about management accountability and fair housing compliance.

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Last updated 2026-07-17