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The Loretta

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 45 Google reviews · How we rank ›

4.0(45) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingAffordable & Income-Restricted HousingPet-Friendly CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
The Loretta
Services
Student Housing, Affordable & Income-Restricted Housing, Pet-Friendly Communities
Reviews
45

The honest read

Isaac the maintenance technician draws consistent praise for fast, thoughtful service and keeping grounds clean, while leasing staff like Cassie, Valerie, and Jasmine earn recognition for patience during move-in. However, serious complaints cite office negligence on deposits, income eligibility misstatements affecting disabled tenants, and weak security response to theft, raising questions about management accountability and fair housing compliance.

Praised for
  • maintenance response and quality, especially Isaac
  • helpful and communicative leasing staff
  • clean grounds and facilities
  • welcoming move-in experience
Watch-outs
  • office unresponsiveness and inaction on serious issues
  • deposit refund delays and poor accounting follow-up
  • staff dishonesty on eligibility and income rules
  • inadequate security and theft response
friendly-stafffast-maintenanceclean-facilitiesunresponsive-maintenancepoor-communicationpackage-theft
Best for: Tenants prioritizing attentive maintenance and friendly staff support during move-in.
Think twice if: Disabled or low-income tenants; prior complaints allege income eligibility misstatements, deposit refund delays, and weak security response.

What this place gets right

  • Responsive maintenance technician with fast turnaround
  • Friendly leasing staff and smooth move-in process
  • Clean, well-maintained grounds and common areas

Worth knowing

  • Isaac is named maintenance technician praised across multiple reviews for response speed, efficiency, and pleasant manner
  • Cassie and Valerie noted by name as helpful leasing staff
  • Jasmine cited for quick email response on rental applications
  • Website claims LEED and Green certification and over 30 years operating history
  • Community amenities include basketball court, playground, dog park, bike parking, business center, and laundry

Reviews by category

Student Housing
Website lists free after-school and summer programs; no review text directly addresses student housing experience.
Affordable & Income-Restricted Housing
One detailed complaint alleges staff misrepresented income eligibility rules for SSI-disabled tenants, overcharging by $8,262 and becoming hostile when corrected.
Pet-Friendly Communities
Website advertises dog park; no review text speaks to pet accommodations.
Apartment Rental Agency
Leasing staff praised for friendliness and patience; deposit refund delays cited as ongoing accounting problem.
Apartment Building
Spacious units noted; maintenance quality highly praised, but office responsiveness to non-maintenance issues flagged as weak.
Apartment Complex
Grounds-keeping and cleanliness praised; security response to theft and office follow-up criticized as negligent.

How it stacks up

  • Rated 4 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 13% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 72
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
30
4
3
3
2
2
1
1
9

Contact

Address
13649 Rutledge Spur, Austin, TX 78717
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsFree after-school programsSummer programsCommunity food pantryBasketball courtPlayground
Published prices
2-bedroom apartments
Starting at $1,200

Credentials claimed:LEED-certified, Green-certified community

Operating:over 30 years (Foundation Communities)

As published by the business on its own website; not independently verified.

Enquire about The Loretta

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Quick answers

What maintenance response time can I expect?
Multiple reviewers report Isaac and his team respond quickly to requests, often within days, and complete work efficiently.
Are there programs for children and students?
The website lists free after-school programs, summer programs, and a community food pantry, though reviews do not detail these.
What amenities are available?
Dog park, basketball court, playground, bike parking, business center, laundry facility, and a community food pantry.

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Last updated 2026-07-17