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Preserve at Wells Branch Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 208 Google reviews · How we rank ›

3.8(208) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Gated & Secure CommunitiesFurnished & Corporate HousingPet-Friendly CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
Preserve at Wells Branch Apartments
Services
Gated & Secure Communities, Furnished & Corporate Housing, Pet-Friendly Communities
Reviews
208

The honest read

Many residents praise Wells Branch for friendly staff, quick maintenance, and clean grounds in a convenient North Austin location. Staff members like Jacqueline, Timothy, and Matt earn specific mention for going out of their way to help. However, a significant minority report serious problems: water shutoffs described as ongoing, management that responds with attitude to complaints, balcony structural supports questioned as unsafe, and discrepancies between advertised "luxury" amenities and actual conditions. Pest issues and difficult lease terminations add to the friction.

The high five-star count reflects satisfied long-term residents who value the community feel and reliable upkeep. The spike in one-star reviews points to unresolved infrastructure problems and management responsiveness that varies sharply by situation.

Praised for
  • friendly and responsive staff
  • fast maintenance service
  • clean, well-maintained grounds
  • convenient location
  • community events and amenities
Watch-outs
  • rude or dismissive management
  • water shutoffs and utility issues
  • structural safety concerns
  • misleading luxury branding
  • lease termination disputes
friendly-staffresponsive-managementfast-maintenancewell-maintained-groundsclean-facilitiespoor-communicationoverpriced
Best for: Long-term renters who prioritize reliable maintenance and community atmosphere over cutting-edge amenities.
Think twice if: Water shutoffs and utility reliability are critical; prior tenants report ongoing issues. Check balconies in-person and ask about structural repairs during tours.

What this place gets right

  • named staff who go above and beyond
  • water maintenance completed same-day or next-day
  • manicured grounds with walking trails
  • social events and community programming

Worth knowing

  • Staff members Jacqueline, Timothy, Matt, Yeny, and Lizzie named for above-and-beyond help
  • Valet trash pickup offered
  • Monthly community events and social gatherings
  • Balconies observed with temporary structural supports by at least one visitor
  • Water shutoff issues documented as recurring across multiple reviews

Reviews by category

Gated & Secure Communities
Described as quiet and safe by satisfied residents; no complaints about security measures.
Pet-Friendly Communities
Dog park available; no reviews comment negatively on pet policies or facilities.
Apartment Complex
Praised for maintenance speed and grounds upkeep; water shutoff and structural safety concerns overshadow positive facility ratings.
Furnished & Corporate Housing
Website lists service but reviews do not directly address furnished or corporate housing experience.

How it stacks up

  • Rated 3.8 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
135
4
8
3
10
2
8
1
47

Contact

Address
1773 Wells Branch Pkwy, Austin, TX 78728
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
10:00-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsResort-style poolFitness centerBasketball courtDog parkChildren's playgroundBusiness center
Published prices
One Bed, One Bath A
$816 to $1,125/month
One Bed, One Bath C
$896 to $1,231/month
One Bed, One Bath D
$906 to $1,162/month
One Bed, One Bath E
$981 to $1,300/month
Two Bed, One Bath F
$1,086 to $1,615/month

As published by the business on its own website; not independently verified.

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Quick answers

How quickly do maintenance requests get done?
Multiple reviews report same-day or next-day completion, with staff texting to confirm work and asking if residents have questions.
What amenities are included?
Website lists resort-style pool, fitness center, basketball court, dog park, children's playground, business center, billiards, on-site laundry, hiking trails, and disc golf.
Are there community events?
Yes; one resident noted small social gatherings happen about twice a month with a dedicated event coordinator.

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Seven years of stable occupancy and glowing maintenance reviews anchor the profile here. Residents highlight quick repair turnarounds, named staff like Frank the maintenance supervisor handling jobs in under 15 minutes, and a calendar packed with activities. One complaint about slow administrative response to billing and lease-notice questions stands out but remains isolated; the 75% five-star rate otherwise reflects satisfaction with the community feel and the all-inclusive pricing model.

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Jonathan Nieto, the maintenance technician, earns repeated five-star praise for fast repairs and a professional manner. However, serious security lapses undermine the community: residents report car thefts, vandalism, gates left open, and non-functional cameras, coupled with cockroach infestations and poor unit cleanliness at turnover. Front-desk staff receive warmth, yet leasing management shows little responsiveness to move-out disputes over damage charges and cleaning fees. The split reflects a property split between competent maintenance and systemic problems in security, pest control, and lease-end handling. A maintenance technician cannot fix a gated community that fails to gate, nor address a building-wide infestation. Reviewers who praise the place often focus narrowly on their own service interactions; those filing complaints raise concerns about resident safety and fair deposit return.

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Last updated 2026-07-17