Austin Apartment Reviews Guide
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The Maris

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 65 Google reviews · How we rank ›

4.7(65) 76 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingPet-Friendly CommunitiesGated & Secure CommunitiesApartment BuildingApartment Rental AgencyApartment Complex
The Maris
Services
Luxury & High-Rise Living, Pet-Friendly Communities, Gated & Secure Communities
Reviews
65

The honest read

Residents consistently praise the property's premium finishes, well-designed amenities (pools, fitness areas, Sonos speakers), and the knowledgeable leasing team-particularly Jeffrey, Elyse, and Helen. The building feels secure and the community calendar (monthly events, dog park activities) draws strong loyalty from new Austin arrivals.

However, the Fetch third-party package delivery system is a genuine pain point: packages get lost at the warehouse or delayed, forcing residents to arrange workarounds. Limited hallway cameras, low EV chargers, and minimal unit storage are secondary concerns that affect specific resident needs. For the right buyer, The Maris delivers on luxury and community; those with delivery expectations should ask about alternatives first.

Praised for
  • luxury finishes and design
  • knowledgeable and friendly leasing staff
  • high-end amenities and resort-like feel
  • responsive management and community events
  • safe, secure building
Watch-outs
  • Fetch package delivery system unreliable
  • lack of hallway and garage security cameras
  • limited storage in units
  • broken gate access
  • insufficient EV charging stations
responsive-managementclean-facilitiesfriendly-staffsafe-neighborhoodresort-style-poolpackage-theft
Best for: Out-of-state movers seeking luxury finishes, community, and security in North Austin.
Think twice if: Rely heavily on standard package delivery or need abundant storage and EV charging-Fetch creates friction and units are storage-light.

What this place gets right

  • Premium finishes and amenities (Sonos speakers, washer/dryer in units)
  • Dedicated, named leasing team (Jeffrey, Elyse, Helen)
  • Monthly resident events and strong community engagement
  • Excellent security and building maintenance

Worth knowing

  • Named leasing agents Jeffrey, Elyse, and Helen praised for responsiveness and knowledge
  • Monthly community events hosted by Bria and Justin
  • Units include in-unit washer/dryer and Sonos speakers
  • Fitwel Certified Community per their website
  • Fetch third-party package delivery (not traditional package room)
  • No hallway or garage security cameras noted by residents
  • Management added pet waste stations in response to resident feedback

Reviews by category

Pet-Friendly Communities
Pet-friendly amenities appreciated; some residents note other tenants not cleaning up in dog park, but management added waste stations.
Luxury & High-Rise Living
Luxury finishes and resort-style amenities widely praised; units well-designed but storage is minimal.
Gated & Secure Communities
Residents value the security; gates reportedly break frequently, and residents want more hallway/garage cameras.

How it stacks up

  • Rated 4.7 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

How we scored this

How We Score
Star rating 67
Review volume 79
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
3
3
1
2
0
1
3

Contact

Address
10520 Lakeline Mall Dr, Austin, TX 78717

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
Apartments in North AustinPet-friendly apartmentsVirtual tours

Credentials claimed:Fitwel® Certified Community

As published by the business on its own website; not independently verified.

Enquire about The Maris

Your enquiry goes to the Austin Apartment Reviews Guide team, who will pass it to The Maris. We only share your details with providers relevant to your request.

Quick answers

Do units come furnished or with appliances?
Units include in-unit washer/dryer, high-end kitchen appliances, and Sonos speakers. Your website and reviews do not confirm full furnishing.
How does package delivery work?
The Maris uses Fetch, a third-party delivery service. Packages are sent to a Fetch warehouse, then delivered to your door, but residents report frequent delays and losses. There is no traditional package room.
What community activities are offered?
Monthly events include Brew and Bark, painting classes, brunches with mimosas, trivia nights, and Valentine's Day activities. Bria and Justin organize these events.

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Residents consistently praise the location near Lakeline Mall, responsive maintenance staff (Richard, Carlos, Dray), and leasing team (Michelle, Ashya). Spacious apartments with garages and community events draw long-term residents. Recent management changes have soured some experiences. The switch to a single compactor at the complex perimeter sparked complaints about enforced trash fines and reduced parking for EV chargers. Lawn care remains uneven, though most residents still rate their stay highly.

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The leasing team, especially Kim and Kimberly, consistently wins praise for friendliness and clear explanations during tours. Visitors often commend the tidy grounds and resort amenities. However, current residents report serious operational problems: fire alarms sounding multiple times nightly at unpredictable hours, security doors non-functional for over a year, and management defaulting to AI responses instead of personal follow-up. Some residents question whether recent positive reviews from tour attendees mask deeper maintenance and communication failures that long-term tenants experience. A newer community (opened recently) with premium amenities and motivated leasing staff, but early months under new management appear strained. The disconnect between tour satisfaction and resident frustration suggests that move-in experience diverges sharply from day-to-day living reality. Maintenance responds to urgent requests; office staff remain courteous, but systematic issues like fire alarms remain unresolved despite months of complaints.

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Last updated 2026-07-17