How fast can maintenance fix problems?

Maintenance typically responds within 24 hours during business hours, often the next day as shown in recent work orders.

What are the pet fees?

First pet: $300 deposit, $300 fee, $25/month. Second pet: $200 deposit, $200 fee, $25/month.

Is the community gated?

Yes; the property is gated, which residents mention as adding to security and sense of community.

Markham at Lakeline

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 88 Google reviews · How we rank ›

4.5(88) 73 composite score See reviews on Google ✓ Google-verified Publishes prices

Pet-Friendly CommunitiesApartment BuildingApartment ComplexApartment Rental Agency

Services: Pet-Friendly Communities, Apartment Building, Apartment Complex
Reviews: 88

The honest read

Residents consistently praise the location near Lakeline Mall, responsive maintenance staff (Richard, Carlos, Dray), and leasing team (Michelle, Ashya). Spacious apartments with garages and community events draw long-term residents.

Recent management changes have soured some experiences. The switch to a single compactor at the complex perimeter sparked complaints about enforced trash fines and reduced parking for EV chargers. Lawn care remains uneven, though most residents still rate their stay highly.

Recent shift: New management instituted compactor-only trash and EV charger installations in the past month, creating friction among long-term residents over parking and trash policy enforcement.

Praised for

responsive maintenance staff
friendly and helpful leasing team
well-maintained grounds and community events
convenient location near Lakeline Mall and workplaces
spacious units with attached garages

Watch-outs

trash management changes frustrating residents
parking constraints worsened by new EV chargers
greenery and sprinkler maintenance inconsistent

responsive-managementfriendly-staffwell-maintained-groundsparking-issuesfast-maintenance

Best for: Pet owners working nearby who value responsive service and a gated, dog-friendly community.

Think twice if: Residents concerned about parking availability or those who generate lots of trash should ask about current compactor policies.

What this place gets right

quick maintenance response (often next day)
staff remembered and praised by name
gated community with good security feel
townhome-style floor plans with attached garages

Worth knowing

Named maintenance staff: Richard, Carlos, Dray; praised for quick work and cleanliness
Named leasing staff: Michelle and Ashya; noted for friendly service and smooth move-ins
Maintenance typically responds within 24 hours during business hours
Pet fees: $300 deposit and $300 fee for first pet, $25 monthly; $200 deposit and fee for second pet, $25 monthly

Reviews by category

Pet-Friendly Communities: Residents call it a 'dog community' with staff who engage warmly with pets; heavily dog-oriented culture.
Apartment Building: Spacious units with granite counters and attached garages praised; some residents note inconsistent lawn maintenance.
Apartment Complex: Gated, well-organized community with strong event programming and security; new compactor policy frustrated some long-term residents.

How it stacks up

Rated 4.5 against a 3.99 average across the 325 pet-friendly communities businesses listed here.
Has more Google reviews than 26% of the businesses in this directory.

How we scored this

How We Score

Star rating 59

Review volume 85

Review recency 100

Review sentiment 53

Profile completeness 100

Verification 30

Rating breakdown

Contact

Phone: +1512-634-8859
Website: https://www.markhamatlakeline.com/
Address: 10500 Lakeline Mall Dr, Austin, TX 78717
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

Straight from their site

Services listed

1 bedroom apartments2 bedroom apartments3 bedroom apartments4 bedroom apartmentsStainless steel appliancesGranite countertopsAttached garageWasher and dryer included

Published prices

Pet deposit (1st pet): $300
Pet fee (1st pet): $300
Pet monthly rent: $25
Pet deposit (2nd pet): $200
Pet fee (2nd pet): $200
Pet monthly rent (2nd pet): $25

As published by the business on its own website; not independently verified.

Quick answers

How fast can maintenance fix problems?: Maintenance typically responds within 24 hours during business hours, often the next day as shown in recent work orders.
What are the pet fees?: First pet: $300 deposit, $300 fee, $25/month. Second pet: $200 deposit, $200 fee, $25/month.
Is the community gated?: Yes; the property is gated, which residents mention as adding to security and sense of community.

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The Maris

4.7(65)✓ Google-verified

Residents consistently praise the property's premium finishes, well-designed amenities (pools, fitness areas, Sonos speakers), and the knowledgeable leasing team-particularly Jeffrey, Elyse, and Helen. The building feels secure and the community calendar (monthly events, dog park activities) draws strong loyalty from new Austin arrivals. However, the Fetch third-party package delivery system is a genuine pain point: packages get lost at the warehouse or delayed, forcing residents to arrange workarounds. Limited hallway cameras, low EV chargers, and minimal unit storage are secondary concerns that affect specific resident needs. For the right buyer, The Maris delivers on luxury and community; those with delivery expectations should ask about alternatives first.

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Recent months show marked improvement under new management: the pool is now maintained, maintenance crew responds faster, and leasing staff like Chrissa and Charlotte receive consistent praise for their care. However, the property's track record reveals persistent tension between promising upgrades and slow execution. Older residents report weeks-long repair delays, inadequate noise enforcement, and poor move-in conditions; newer residents and long-term tenants who stayed through transitions describe faster service and a friendlier atmosphere, though some earlier disputes involving charges and collections remain unresolved.

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Staff members Lauren and Juan deliver warm, attentive service that softens the moving-in experience, and the apartments themselves are well-appointed with polished finishes and solid amenities. However, management rarely takes accountability for problems-residents report denied tire damage reimbursements, slow repairs for broken doors, and disputes over charges; additionally, deposit and move-out fees are described as steep, neighbor noise goes unaddressed, and pet-related cleanliness remains inconsistent despite the pet-friendly policy.

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Markham at Lakeline

The honest read

What this place gets right

Worth knowing

Reviews by category

How it stacks up

How we scored this

Rating breakdown

Contact

Office hours

Straight from their site

Enquire about Markham at Lakeline

Quick answers

Similar apartment complex nearby

The Maris

Legends Lakeline Apartments

AMLI Lakeline

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