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Tisdale at Lakeline Station

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 74 Google reviews · How we rank ›

3.4(74) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
Tisdale at Lakeline Station
Services
Pet-Friendly Communities, Apartment Rental Agency, Apartment Building
Reviews
74

The honest read

The leasing team, especially Kim and Kimberly, consistently wins praise for friendliness and clear explanations during tours. Visitors often commend the tidy grounds and resort amenities. However, current residents report serious operational problems: fire alarms sounding multiple times nightly at unpredictable hours, security doors non-functional for over a year, and management defaulting to AI responses instead of personal follow-up. Some residents question whether recent positive reviews from tour attendees mask deeper maintenance and communication failures that long-term tenants experience.

A newer community (opened recently) with premium amenities and motivated leasing staff, but early months under new management appear strained. The disconnect between tour satisfaction and resident frustration suggests that move-in experience diverges sharply from day-to-day living reality. Maintenance responds to urgent requests; office staff remain courteous, but systematic issues like fire alarms remain unresolved despite months of complaints.

Recent shift: New ownership and management several months ago appears to correlate with shift toward AI-based resident communication and reduced follow-up on maintenance complaints. Influx of five-star reviews from tour attendees in past 3 days contrasts sharply with one and two-star reviews from longer-term residents citing unresolved systemic issues.

Praised for
  • professional leasing staff
  • clean well-maintained grounds
  • strong amenities
  • friendly customer service
Watch-outs
  • fire alarm system malfunctions
  • poor communication from management
  • security door failures
  • incomplete finishes
  • parking gate issues
friendly-staffwell-maintained-groundsgreat-amenitiespoor-communicationunresponsive-maintenance
Best for: prospective residents who prioritize leasing experience and amenities over move-in stability
Think twice if: fire alarms have sounded nightly at 3-6 AM multiple times; security doors non-functional; management communication is automated

What this place gets right

  • attentive leasing agents (Kim/Kimberly)
  • resort-style pools and fitness amenities
  • private dog park and pet spa
  • rooftop lounge and co-working spaces

Worth knowing

  • Kim/Kimberly in leasing office praised for attentiveness and professionalism
  • fire alarm system has malfunctioned repeatedly despite months of resident complaints
  • security doors non-functional for over one year
  • maintenance worker entered resident apartment without authorization
  • property recently changed ownership and management

Reviews by category

Pet-Friendly Communities
Pet amenities (dog park, pet spa) are advertised but reviews do not detail actual pet experience
Apartment Rental Agency
Leasing agents Kim and Kimberly consistently praised for friendly, thorough tours; prospective tenants report excellent guidance

How it stacks up

  • Rated 3.4 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 22% of the businesses in this directory.

How we scored this

How We Score
Star rating 3
Review volume 81
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
43
4
2
3
0
2
2
1
27

Contact

Address
13621 Lyndhurst St, Austin, TX 78717
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
10:00-18:00
Wednesday
09:00-18:00
Thursday
10:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1, 2, & 3 bedroom apartment homesResort-style swimming poolsState-of-the-art fitness centerRooftop loungeCo-working spacesPrivate dog parkPet spaEV charging stations
Published prices
Pet one-time fee
$400
Pet monthly rent per pet
$30

As published by the business on its own website; not independently verified.

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Quick answers

What are the pet fees?
Pet one-time fee of $400 plus $30 per pet monthly rent, per the website.
Who is the leasing agent?
Kim (Kimberly Renner) is frequently mentioned in recent reviews for leasing tours and is highly praised for friendliness and professionalism.
Are there safety concerns?
Multiple residents report fire alarms sounding multiple times nightly; security doors have been non-functional for over a year. Management states repairs are underway.

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Last updated 2026-07-17