Austin Apartment Reviews Guide
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Ten Oaks

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 266 Google reviews · How we rank ›

4.2(266) 71 composite score See reviews on Google ✓ Google-verified
Student HousingGated & Secure CommunitiesApartment ComplexApartment BuildingApartment Rental Agency
Ten Oaks
Services
Student Housing, Gated & Secure Communities, Apartment Complex
Reviews
266

The honest read

Many residents praise the leasing team, particularly Emile and Emily, for their warmth and responsiveness during move-in. Grounds and common areas draw consistent positive mentions. However, several long-term tenants report serious gaps: maintenance requests dragging on for months or longer, staff dismissal of legitimate concerns, parking enforcement that felt arbitrary, roach infestations despite treatment, and surprise fees at move-out. The disconnect between front-desk charm and follow-through on operational issues marks the sharpest divide in experiences here.

Praised for
  • friendly, responsive leasing staff
  • well-maintained grounds and cleanliness
  • professional maintenance crew
  • welcoming community feel
Watch-outs
  • slow or incomplete maintenance repairs
  • inconsistent management and communication
  • parking enforcement issues
  • pest control problems
responsive-managementunresponsive-maintenancefriendly-staffwell-maintained-groundsclean-facilitiespest-problemsparking-issues
Best for: New residents seeking smooth move-in support and families valuing clean, quiet grounds.
Think twice if: Maintenance backlog and pest issues may frustrate long-term renters; parking rules not always clearly communicated upfront.

What this place gets right

  • leasing team praised for attentiveness and help
  • modern, well-groomed grounds and community appearance
  • maintenance crew responsive to requests
  • safe, quiet gated setting

Worth knowing

  • Leasing staff members Emile Rodriguez and Emily noted by multiple reviewers for helpfulness
  • Gas leak complaint unresolved for nearly a year
  • Dishwasher repairs took lease-term length to complete
  • Car towed first night over parking sticker miscommunication
  • Gym amenities chained off for months without fix
  • Carpet cleaning fee charged at move-out despite unit not being cleaned at lease start

Reviews by category

Student Housing
Leasing process and staff warmth praised; long-term maintenance responsiveness a weak point.
Gated & Secure Communities
Gate malfunction for most of lease term; parking enforcement perceived as inconsistent.
Apartment Complex
Grounds and common areas well-maintained; pest and maintenance follow-through problematic.
Apartment Building
Initial condition upon move-in sometimes unclean; repair timelines stretch months or longer.
Apartment Rental Agency
Application process streamlined; leasing agents attentive and accommodating.

How it stacks up

  • Rated 4.2 against a 3.96 average across the 217 student housing businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
179
4
30
3
13
2
8
1
36

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsRemodeled kitchensResort-style swimming pool with waterfallOutdoor fireplaceDog parkGranite slab kitchen countertops

As published by the business on its own website; not independently verified.

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Quick answers

Who helped residents get approved?
Emile Rodriguez and Emily are named frequently for guiding applicants through a straightforward process.
How responsive is maintenance?
Initial requests may be tackled quickly, but complex repairs (gas leaks, faucets, appliance issues) have stretched months or longer per complaints.
Are pets welcome?
Yes; the complex has a dedicated dog park and allows dogs per amenities listed and multiple reviews.

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Most residents praise the leasing team by name (Josi, Joyce, Natalia) for responsiveness and the convenient Tech Ridge location near shopping and dining. Long-term tenants highlight fast maintenance turnaround, with technicians like Guillemero singled out for professionalism. However, a persistent segment reports noise complaints ignored for months, unresolved maintenance issues requiring follow-ups, and office communication failures (locked applications, cancelled tours without notice). One security incident involving an unsecured apartment and vendor accountability stands out. For those prioritizing staff friendliness and speed, the complex delivers; those sensitive to noise or seeking strict accountability may find the experience frustrating.

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Moving in feels smooth thanks to staff like Britany and Josi, and many residents praise the quiet grounds and regular maintenance. However, several tenants report months of cockroach infestations that management didn't resolve adequately, package theft with non-working cameras, and staff unwilling to help or even enforce lease rules like no-smoking policies. Long-term residents say the complex has declined, especially in management responsiveness after move-in. One tenant endured six months of roaches causing health issues; another faced the same problem for four months without meaningful relief. Both described being offered only paid unit transfers as compensation. Mixed experiences suggest this property delivers on the sales pitch initially but falters significantly in pest control, package security, and follow-through on resident concerns.

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Last updated 2026-07-17