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The Monterra

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 239 Google reviews · How we rank ›

4.1(239) 73 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly CommunitiesGated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
The Monterra
Services
Student Housing, Pet-Friendly Communities, Gated & Secure Communities
Reviews
239

The honest read

Most residents praise The Monterra for its clean grounds, active maintenance team, and welcoming leasing staff who go out of their way. Staff members like Manali, Colten, Eduardo, and Brian are named repeatedly for responsiveness and genuine care.

Recent complaints centre on pest issues near wooded areas, delayed work orders for move-in damage, package theft from the mailroom, and towing without clear warning. One veteran reported management refusing to help after a flood and mold damage. Ground floor residents face particular challenges with insects; higher floors seem unaffected.

Praised for
  • friendly and responsive leasing staff
  • clean, safe, well-maintained grounds
  • excellent maintenance service
  • pet-friendly community
Watch-outs
  • pest problems (scorpions, cockroaches, millipedes) on ground floor
  • work orders ignored or delayed
  • package theft from mailroom
  • aggressive towing policy
  • management unresponsive to serious damage
responsive-managementclean-facilitiesfriendly-staffpest-problemspackage-theftfast-maintenancewell-maintained-groundsquiet-community
Best for: Families and pet owners seeking a safe, quiet gated community with attentive staff and responsive maintenance.
Think twice if: Pest problems on ground floor and mailroom package theft are real concerns; slow response to move-in damage has frustrated recent residents.

What this place gets right

  • named staff who follow up personally
  • pet-friendly with green spaces
  • gated community with security features
  • strong maintenance response

Worth knowing

  • Manali (leasing, praised for responsiveness and care)
  • Colten (move-in coordinator, proactive follow-up)
  • Eduardo (maintenance supervisor, installed appliances and improved service)
  • Brian (maintenance team, resolves requests quickly)
  • Virtual tours available for remote applicants
  • Package delivery system mentioned, but package theft from mailroom reported by multiple recent tenants
  • Free car wash, free coffee, free work area, and yoga room listed by residents
  • Ground floor residents report scorpions, cockroaches, and millipedes; higher floors reportedly unaffected

Reviews by category

Pet-Friendly Communities
Residents and their dogs praise the pet-friendly atmosphere and staff care.
Gated & Secure Communities
Gated setup and lack of crime are highlighted; package theft from mailroom and aggressive towing undermine security perception.
Student Housing
No reviews mention students; limited evidence.
Apartment Rental Agency
Leasing staff (Manali, Caitlyn, Michael) are consistently praised for professionalism and responsiveness during tours and move-in.

How it stacks up

  • Rated 4.1 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
137
4
52
3
18
2
7
1
25

Contact

Address
13401 Legendary Dr, Austin, TX 78727
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Pet-friendly apartmentsFloor-to-ceiling windowsCreek trailsPoolVirtual tours

As published by the business on its own website; not independently verified.

Enquire about The Monterra

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Quick answers

Do you have a pet policy?
Yes, The Monterra is pet-friendly. Staff praise the community as welcoming to dogs and other pets.
Can I tour before moving from out of state?
Yes, virtual tours are available. Residents who moved in remotely noted that Manali took time to answer all questions during the virtual process.
How quickly does maintenance respond?
Residents report quick responses, though move-in work orders have sometimes been delayed. The new maintenance supervisor, Eduardo, has improved service. Established requests are typically resolved promptly.

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Last updated 2026-07-17