Austin Apartment Reviews Guide
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Windsor Walnut Creek

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 431 Google reviews · How we rank ›

3.8(431) 65 composite score See reviews on Google ✓ Google-verified
Furnished & Corporate HousingApartment Rental AgencyApartment BuildingApartment Complex
Windsor Walnut Creek
Services
Furnished & Corporate Housing, Apartment Rental Agency, Apartment Building
Reviews
431

The honest read

Ivy and the maintenance team (Andrew, Yander, Daniel, Arlene) earn consistent praise for professionalism, speed, and genuine care during the leasing and move-in process. However, a significant minority report unresponsive management, units that arrive dirty or damaged, poor phone access, and instances of roaches, creating a stark divide between the experience reviewers have with individual staff and their encounter with the broader operation.

The property benefits from location near trails and a long-term resident base; several mention staying 10+ years. Rates are seen as fair by Austin standards. Recent reviews suggest management improvements, though serious complaints about maintenance delays and unit condition persist, particularly when issues require escalation beyond the leasing office.

Praised for
  • Ivy's exceptional leasing support and responsiveness
  • maintenance staff professionalism (Andrew, Yander, Daniel, Arlene)
  • friendly and accommodating office staff
  • convenient location near Walnut Creek park and trails
  • reasonable rates for Austin market
Watch-outs
  • prolonged unresponsive management to maintenance issues
  • dirty and unrepaired units at move-in
  • poor phone accessibility and slow email response
  • model units shown instead of actual rentable units
  • pest infestations reported
responsive-managementpoor-communicationfast-maintenancefriendly-staffunresponsive-maintenanceclean-facilitiespest-problemsgood-value
Best for: Residents willing to leverage excellent leasing staff and maintenance; less suitable for those needing rapid escalation on management issues.
Think twice if: Move-in unit condition, phone accessibility, and management responsiveness to complex maintenance issues have been serious pain points for some residents.

What this place gets right

  • Staff member Ivy praised for leasing support and responsiveness
  • maintenance team known for quick repairs and professionalism
  • proximity to Walnut Creek park and trails
  • competitive rates relative to Austin market

Worth knowing

  • Ivy Vricella named as exceptionally helpful leasing agent across multiple reviews
  • Maintenance team members Andrew, Yander, Daniel, and Arlene mentioned by name for HVAC and facility work
  • One resident reported 26 days without hot water with unresponsive management
  • Another reported dirty unit at move-in (clogged toilet, black mold in vents, water damage, cat urine smell)
  • One reviewer reported model units shown instead of actual available units during tours
  • Pest infestations (roaches) mentioned in at least one complaint

Reviews by category

Apartment Rental Agency
Leasing agent Ivy consistently praised for clarity on fees, budget-conscious matching, and responsiveness; some report poor phone access and slow email follow-up from office
Apartment Complex
Maintenance staff quick and professional; move-in unit condition and management escalation responsiveness are major complaints
Furnished & Corporate Housing
No specific review evidence on furnished corporate service

How it stacks up

  • Rated 3.8 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
267
4
26
3
17
2
16
1
105

Contact

Address
12113 Metric Blvd, Austin, TX 78758

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Quick answers

Is there a leasing agent I can work with?
Ivy Vricella is named repeatedly in recent reviews as exceptionally helpful with budget matching, fee transparency, and moving support. Some reviewers report difficulty reaching the office by phone.
How responsive is maintenance?
Maintenance team members Andrew, Yander, Daniel, and Arlene are praised for quick repairs, particularly HVAC work. However, some tenants report prolonged delays when issues require escalation beyond field repairs.
What is the location like?
The property is in North Austin near Walnut Creek park and trails. Long-term residents cite convenient access to the area and competitive rates for Austin.

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Last updated 2026-07-17