Austin Apartment Reviews Guide
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Toscana

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 309 Google reviews · How we rank ›

3.9(309) 64 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingPet-Friendly CommunitiesApartment BuildingApartment Rental AgencyApartment Complex
Toscana
Services
Luxury & High-Rise Living, Pet-Friendly Communities, Apartment Building
Reviews
309

The honest read

Strong pockets of praise centre on individual staff members who go the extra mile-Dawson, David, and Geronimo earn repeated mentions for friendliness, follow-through, and genuine care. When these team members are involved, residents feel heard.

The complex's reputation suffers from inconsistent maintenance across buildings, with persistent complaints of trash, debris, dirty breezeways, and pervasive pest issues. Management's response to resident concerns (especially noise and neighbour disputes) often dismisses complaints or shifts the burden of resolution onto residents themselves. Tour scheduling appears deliberately obstructed, and the complex's partnership with an aggressive towing company adds another friction point.

Praised for
  • responsive staff members (Dawson, David, Geronimo)
  • clean amenities when maintained
  • quick maintenance response
Watch-outs
  • poor overall cleanliness and maintenance
  • unresponsive management to noise complaints
  • pest problems (cockroaches)
  • poor quality windows and soundproofing
  • inconsistent service and misleading availability
  • aggressive towing practices
responsive-managementunresponsive-maintenancefriendly-staffclean-facilitiespest-problemspoor-communication
Best for: Residents willing to work directly with helpful staff members like Dawson or David, who can bypass inconsistent management.
Think twice if: Noise complaints matter to you, or you need assurance that maintenance and pest issues are taken seriously by the whole team, not just individual staff members.

What this place gets right

  • individual staff members deliver genuine care and follow-up
  • amenities well-maintained when attended to
  • gated access and on-site maintenance

Worth knowing

  • Dawson (leasing staff) consistently praised for professionalism and friendliness
  • David (front desk) noted as knowledgeable and solution-focused; suggested by residents as manager material
  • Geronimo (manager) credited with positive changes and lease negotiation; inconsistently responsive
  • Jesse (maintenance) commended for proactive problem-solving
  • Manager Lydia Hernandez documented as dismissive of resident concerns and unresponsive to follow-ups
  • Building 6 windows identified as old, low-quality, and acoustically poor
  • On-site pest control ineffective; cockroaches reported in units

Reviews by category

Pet-Friendly Communities
Bark park available, but neighbour dogs' waste management and unsupervised children with pets are recurring complaints.
Apartment Building
Building quality varies widely; Building 6 has poor insulation and old windows; cleanliness inconsistent across the complex.
Apartment Rental Agency
Tours repeatedly cancelled or obstructed; staff deny availability despite website and reminder system confirming units. Misleading availability listings frustrate prospective tenants.

How it stacks up

  • Rated 3.9 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
191
4
29
3
16
2
12
1
61

Contact

Address
13355 N US Hwy 183, Austin, TX 78750
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFitness centerClubhousePlaygroundGated accessOn-site maintenance

As published by the business on its own website; not independently verified.

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Quick answers

Who is the best person to work with at Toscana if I have questions?
Residents specifically recommend asking for Dawson (leasing) or David (front desk). Both are praised for being knowledgeable, responsive, and genuinely helpful.
What should I expect regarding pest control?
Multiple recent reviews report cockroaches in units and ineffective on-site spraying. Pest problems appear ongoing and management has not resolved them.
Are the windows and soundproofing good?
Building 6 is cited as having old, low-quality windows with poor sound insulation; you can hear outside noise clearly. Quality may vary by building.

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Last updated 2026-07-17