
Toscana
Strong pockets of praise centre on individual staff members who go the extra mile-Dawson, David, and Geronimo earn repeated mentions for friendliness, follow-through, and genuine care. When these team members are involved, residents feel heard. The complex's reputation suffers from inconsistent maintenance across buildings, with persistent complaints of trash, debris, dirty breezeways, and pervasive pest issues. Management's response to resident concerns (especially noise and neighbour disputes) often dismisses complaints or shifts the burden of resolution onto residents themselves. Tour scheduling appears deliberately obstructed, and the complex's partnership with an aggressive towing company adds another friction point.

