Austin Apartment Reviews Guide
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The Vineyard

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 270 Google reviews · How we rank ›

3.5(270) 58 composite score See reviews on Google ✓ Google-verified
Gated & Secure CommunitiesFurnished & Corporate HousingLuxury & High-Rise LivingStudent HousingSenior & 55+ LivingPet-Friendly CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
The Vineyard
Services
Gated & Secure Communities, Furnished & Corporate Housing, Luxury & High-Rise Living
Reviews
270

The honest read

First-time visitors and new residents consistently encounter a welcoming leasing team who take time to explain the community and answer questions thoroughly. Staff members including Nancy, Dhuli, and Victor earn specific praise for genuine attention and responsiveness.

Once residents move in, the experience fractures sharply: some report responsive maintenance and a well-kept property, while others face escalating problems with noise enforcement, handicap parking violations, stairwell cleanliness, and recurring pool closures since a management change. Multiple complaints point to unresolved concerns despite repeated requests to management.

Praised for
  • friendly, professional leasing staff
  • clean, well-maintained grounds
  • quick maintenance response
  • amenities and location
  • staff go above and beyond
Watch-outs
  • noise enforcement lacking
  • handicap parking violations ignored
  • filthy stairwells
  • vehicle vandalism and security concerns
  • management doesn't follow through
  • pool frequently closed
  • pest problems
  • overly aggressive towing
  • gate security not enforced
responsive-managementfriendly-staffclean-facilitiesnoise-issuesunresponsive-maintenanceparking-issuessafe-neighborhood
Best for: Prospective residents impressed by the tour and leasing team experience willing to move quickly.
Think twice if: Anyone prioritizing quiet living or relying on handicap parking. Management's responsiveness to resident concerns has declined significantly since recent ownership changes.

What this place gets right

  • Staff praised by name for genuine helpfulness
  • Clean, well-maintained grounds on tour
  • Convenient location near movies, restaurants, and The Domain
  • Lakeside trail and pool amenities

Worth knowing

  • Named leasing staff praised: Nancy, Dhuli, Victor
  • Victor assisted injured cat and brought storage bin to help
  • Maintenance response noted as quick by some residents
  • Pool closures increased significantly under new management (Kairoi)
  • Wrongful eviction notice issued and roach infestation reported
  • Tow company described as overly aggressive with guest vehicles
  • Stairwells reported not cleaned regularly
  • Vehicle vandalism documented with photos

Reviews by category

Gated & Secure Communities
Gates frequently left open; security not enforced despite resident requests
Furnished & Corporate Housing
Website lists furnished corporate housing, but no resident feedback on this service
Pet-Friendly Communities
Staff demonstrated kindness toward injured cat, though no resident pet feedback provided

How it stacks up

  • Rated 3.5 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How we scored this

How We Score
Star rating 3
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
154
4
12
3
11
2
11
1
82

Contact

Address
14199 N Interstate Hwy 35, Pflugerville, TX 78660

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-19:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

Straight from their site

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsYoga studioLakeside trailSun-shelf poolPet-friendly community

As published by the business on its own website; not independently verified.

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Quick answers

What apartments and amenities does The Vineyard offer?
Studios, one-bedroom, and two-bedroom units. Amenities include a yoga studio, lakeside trail, pool (sun-shelf pool), and gym overlooking the pool.
How is the leasing process?
Recent visitors report the leasing team answers questions thoroughly, explains each step, and keeps applicants updated. The experience is described as smooth and stress-free by multiple recent reviewers.
What changed under the new management?
Residents report that since Kairoi took over (replacing Greystar), the pool has been frequently closed, guest car towing has become more aggressive, and maintenance responsiveness has declined.

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Last updated 2026-07-17