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Lantower Edgewater Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 333 Google reviews · How we rank ›

3.6(333) 60 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesGated & Secure CommunitiesLuxury & High-Rise LivingStudent HousingAffordable & Income-Restricted HousingFurnished & Corporate HousingApartment Rental AgencyApartment BuildingApartment Complex
Lantower Edgewater Apartments
Services
Pet-Friendly Communities, Gated & Secure Communities, Luxury & High-Rise Living
Reviews
333

The honest read

Lantower Edgewater's maintenance team earns consistent praise for quick fixes, and newer leadership has stabilized operations after years of mismanagement. However, residents report chronic gate failures, ignored noise complaints, aggressive move-out charges, pest problems, and difficulty reaching the office by phone or email, which undercut the otherwise decent unit quality and earlier improvements.

Recent shift: Management changed within the past two years; one 4-star review notes dramatic improvement under new leadership after three years of mismanagement under a previous manager. However, most recent 1-star reviews still cite staffing, communication, and security issues under current operations.

Praised for
  • fast maintenance response
  • pleasant leasing staff
  • nice apartment finishes
  • unit quality when delivered correctly
Watch-outs
  • broken gate security
  • unresponsive management
  • noise enforcement failures
  • deposit/move-out charges
  • pest issues
  • insufficient staffing
  • poor communication
fast-maintenanceunresponsive-maintenancepoor-communicationnoise-issuespest-problemshidden-fees
Best for: professionals valuing quick maintenance and modern finishes, comfortable with shared amenities
Think twice if: sensitive to noise, gate/security issues, or need reliable contact with management before signing

What this place gets right

  • maintenance responds quickly
  • unit finishes appeal to renters
  • newer management has improved stability
  • gated community security model

Worth knowing

  • Maintenance team responds quickly to maintenance tickets
  • Leasing agent Terrio praised for professional tours and attentiveness
  • Gate security has been non-functional since at least 2023
  • Pest control fumigation requests often ineffective
  • Management staffing reportedly understaffed to handle resident issues
  • Move-out charges applied despite claimed full deposit refunds

Reviews by category

Pet-Friendly Communities
No specific pet-related service complaints or praise in reviews.
Gated & Secure Communities
Gate broken for years, residents report it remained open at all times, defeating security purpose.
Luxury & High-Rise Living
Apartment finishes and unit quality praised when correct, but delivery and maintenance issues undermine luxury positioning.
Apartment Rental Agency
Leasing staff praised for professionalism when present; office communication unreliable, missed appointments, no phone/email response.

How it stacks up

  • Rated 3.6 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
195
4
17
3
11
2
10
1
100

Contact

Address
14201 N Interstate Hwy 35, Pflugerville, TX 78660
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
12:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

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Quick answers

What happens if I report a maintenance issue?
Maintenance responds quickly to tickets, though replacements (e.g., appliances) may take weeks and may not match what you were promised.
Can I actually reach management to resolve a dispute?
Recent reviews report extreme difficulty. Phone and email go unanswered, and even visiting the office in person is not guaranteed to reach an agent.
Is the gate security actually working?
No. Multiple residents report the gate has been non-functional since at least 2023 and remains broken despite promises of repair.

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First-time visitors and new residents consistently encounter a welcoming leasing team who take time to explain the community and answer questions thoroughly. Staff members including Nancy, Dhuli, and Victor earn specific praise for genuine attention and responsiveness. Once residents move in, the experience fractures sharply: some report responsive maintenance and a well-kept property, while others face escalating problems with noise enforcement, handicap parking violations, stairwell cleanliness, and recurring pool closures since a management change. Multiple complaints point to unresolved concerns despite repeated requests to management.

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Lantower Ambrosio Apartments
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Lantower Ambrosio Apartments

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Jonathan Nieto, the maintenance technician, earns repeated five-star praise for fast repairs and a professional manner. However, serious security lapses undermine the community: residents report car thefts, vandalism, gates left open, and non-functional cameras, coupled with cockroach infestations and poor unit cleanliness at turnover. Front-desk staff receive warmth, yet leasing management shows little responsiveness to move-out disputes over damage charges and cleaning fees. The split reflects a property split between competent maintenance and systemic problems in security, pest control, and lease-end handling. A maintenance technician cannot fix a gated community that fails to gate, nor address a building-wide infestation. Reviewers who praise the place often focus narrowly on their own service interactions; those filing complaints raise concerns about resident safety and fair deposit return.

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Residents praise the staff's warmth and apartment quality when units are ready, but move-in inspections and shared spaces reveal inconsistent upkeep. Management responsiveness varies sharply: some tenants report excellent follow-up from the office, others faced ignored requests for cleaning after move-in and say hallways and elevators need attention.

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Last updated 2026-07-17