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The Flats on San Felipe

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 143 Google reviews · How we rank ›

3.5(143) 58 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesFurnished & Corporate HousingApartment BuildingApartment ComplexApartment Rental Agency
The Flats on San Felipe
Services
Pet-Friendly Communities, Furnished & Corporate Housing, Apartment Building
Reviews
143

The honest read

Long-term residents praise the location, amenities, and friendly staff-particularly Gloria-but newer tenants report a sharp divide. Management treats the same community very differently depending on lease status and payment history.

Several reviewers faced unreturned emails, rude office behavior, mounting maintenance problems (clogged toilets returning within days, broken doorknobs, laundry machines perpetually out of service), and vehicle theft. The biggest recurring pain point: staff ignore noise complaints and lease violations from other units, while billing and contract disputes escalate into eviction threats rather than solutions.

Recent shift: Sentiment has fractured along tenure lines. Five-year residents and renewed tenants express stable loyalty (mentioning Gloria's consistent kindness); newer residents (2-4 months in) report escalating frustration with unresolved maintenance, office dismissal of complaints, and no loyalty pricing. The last three months show an uptick in five-star reviews, but concurrent one-star complaints about noise and vehicle theft suggest management is improving service for some while ignoring systemic problems for others.

Praised for
  • friendly, helpful staff (especially Gloria and Casey)
  • good location near amenities and job centers
  • decent amenities (pool, fitness center, dog park)
  • spacious floor plans
Watch-outs
  • management inconsistency and disrespect toward non-contract holders
  • rising fees and unfavorable renewal pricing
  • maintenance delays and recurring plumbing issues
  • vehicle break-ins and parking lot safety concerns
  • noise violations and lack of enforcement
  • poor office responsiveness to complaints
  • broken laundry machines and facilities maintenance
responsive-managementunresponsive-maintenancefriendly-staffrude-staffpoor-communicationnoise-issuesparking-issuespackage-theftoverpriced
Best for: Long-term tenants with direct lease authority and stable employment nearby.
Think twice if: You are a non-contract holder, need quiet, or have had maintenance issues elsewhere. Office has treated secondary occupants and new renters with dismissal.

What this place gets right

  • convenient location near Lakeline Mall and dining
  • range of floor plans including sunrooms
  • on-site amenities (pool, fitness, pickleball)
  • walkable neighborhood

Worth knowing

  • Gloria named as consistently helpful, reliable staff member
  • Casey cited by both loyal and dissatisfied tenants for very different experiences
  • Maintenance shows up late or unannounced; recurring plumbing failures within 48 hours of service
  • Dog park, pickleball court, sunroom floor plans available
  • Vehicle break-ins reported multiple times in parking lot; no security response noted
  • Lease-breaking requests escalated to eviction proceedings; no offered solutions
  • Rent increases applied without loyalty discounts
  • Laundry machines frequently broken; residents resort to external laundromats

Reviews by category

Pet-Friendly Communities
Dog park mentioned positively as a community amenity; limited detail.
Furnished & Corporate Housing
Website lists business center and furnished options, but no direct review feedback on corporate services.
Apartment Building
Mixed: long-term residents value location and staff reliability; newer tenants cite maintenance delays, noise enforcement failure, and office indifference.
Apartment Complex
Amenities (pool, fitness, picnic area) praised; parking and noise management criticized.
Apartment Rental Agency
Lease processing and dispute resolution problematic; contract disputes escalated to eviction rather than renegotiation.

How it stacks up

  • Rated 3.5 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

How we scored this

How We Score
Star rating 5
Review volume 94
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
15
3
11
2
7
1
38

Contact

Address
7920 San Felipe Blvd, Austin, TX 78729
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Studio apartmentsOne bedroom apartmentsTwo bedroom apartmentsFitness centerSwimming pool with spaTennis courtBusiness centerResident clubhouse

As published by the business on its own website; not independently verified.

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Quick answers

What floor plans and amenities does The Flats offer?
Studio, one, and two-bedroom units with pool, fitness center, tennis court, dog park, pickleball court, business center, resident clubhouse, and some sunroom floor plans.
Is parking safe here?
Multiple reviewers report vehicle break-ins in the parking lot occurring more than once, with no security response noted.
How do they handle maintenance requests?
Maintenance may arrive days late or unannounced. Reviewers report recurring issues (e.g., clogged toilets returning within 48 hours) and complaints to the office being ignored via email.

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Last updated 2026-07-17