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The Barstow

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 422 Google reviews · How we rank ›

3.7(422) 68 composite score See reviews on Google ✓ Google-verified
Student HousingApartment BuildingApartment ComplexApartment Rental Agency
The Barstow
Services
Student Housing, Apartment Building, Apartment Complex
Reviews
422

The honest read

Most residents praise the office team-particularly staff members like Jas, Carolina, Jaslyn, and Katherine-for making leasing smooth and responsive. Maintenance staff including Marco and Frank earn consistent credit for quick repairs and professionalism. The pool, modern finishes, and peaceful setting appeal to renters seeking comfort and amenities in North Austin.

One serious complaint from a senior resident describes non-functional central AC, a leaking portable replacement, flooded carpet, and undisclosed washer-dryer fees, which the tenant argues violates Texas housing codes. The complainant also cites mismatches between advertised terms and office-imposed charges, raising concerns about transparency and habitability standards.

Praised for
  • friendly and responsive office staff
  • fast and professional maintenance
  • clean and comfortable apartments
  • attentive leasing process
  • safe and welcoming environment
Watch-outs
  • non-functional central AC and water damage in units
  • undisclosed fees added to lease
  • management lacks transparency on charges
  • poor handling of habitability issues for elderly residents
friendly-stafffast-maintenanceclean-facilitiesresponsive-managementhidden-feesunresponsive-maintenance
Best for: Student renters and young professionals valuing responsive staff and quick maintenance.
Think twice if: Seniors or residents with accessibility needs; one complaint alleges habitability failures and hidden fees for elderly tenants.

What this place gets right

  • Responsive office staff named in reviews
  • Fast maintenance team
  • Pool and dog park amenities
  • Pet-friendly units

Worth knowing

  • Office staff named: Jas, Carolina, Jaslyn, Katherine
  • Maintenance staff named: Marco (washing machine repairs), Frank, Sandi (door repair)
  • Amenities: pool, dog park, 24-hour maintenance stated on website
  • One complaint: central AC failure with leaking portable unit replacement, undisclosed $50/month washer-dryer fee, carpet water damage
  • Advertised terms include 2 months free rent; complainant alleges bait-and-switch pricing

Reviews by category

Student Housing
Young renters praise staff responsiveness and smooth leasing; limited specific student housing feedback.
Pet-Friendly Communities
Dog park and pet apartments mentioned positively; no complaints about pet policies.
Apartment Building
Modern, clean units with good amenities; one unit reported uninhabitable due to AC and water damage.
Apartment Rental Agency
Office staff highly praised for friendliness and professionalism during tours and leasing.

How it stacks up

  • Rated 3.7 against a 3.96 average across the 217 student housing businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
270
4
13
3
8
2
11
1
120

Contact

Address
11700 Metric Blvd, Austin, TX 78758
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bedroom apartments2 bedroom apartmentsPet-friendly apartmentsDog parkSwimming poolBusiness center24-hour maintenanceWi-Fi-equipped clubroom

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Quick answers

Who helps with the leasing process?
The office staff including Jas, Carolina, Jaslyn, and Katherine handle tours and leasing; reviewers note they are friendly, professional, and responsive.
How quickly are maintenance requests completed?
Reviewers report work orders are completed on time. Staff members Marco, Frank, and Sandi are named for quick, kind repairs.
What amenities does The Barstow offer?
Their website lists a pool, dog park, business center, 24-hour maintenance, Wi-Fi clubroom, private patios or balconies, and dishwashers in units.

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Last updated 2026-07-17