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Folio Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 264 Google reviews · How we rank ›

3.3(264) 54 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise LivingStudent HousingPet-Friendly CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
Folio Apartments
Services
Luxury & High-Rise Living, Student Housing, Pet-Friendly Communities
Reviews
264

The honest read

Move-in experience feels bait-and-switch: staff warm during tours but become dismissive or hostile once residents sign. Sound insulation fails badly (footsteps, bass heard constantly); AC inadequate in bedrooms; minor issues like worn mirrors go ignored for months. Management prioritizes cosmetic updates over resident safety-garage break-ins and fence holes remain unfixed while leasing office sends policy notices about balconies instead.

Security concerns compound with billing chaos. Deposit claims are disputed through third-party contractors, creating loops where no one takes responsibility. Rent payment portal delays arriving 1–2 days before due dates, triggering late fees without warning; e-check options are stripped for certain residents after errors. Maintenance and pest control report completing work they never performed. Staff miss leasing appointments repeatedly. One long-term resident praised a specific leasing agent (Christina May) for genuine care, but calls her a bright spot in a broken system.

Recent shift: Sentiment remains consistently negative across recent months (past 5 months heavily dominated by 1-star reviews). One resident (5 months ago) noted amenities have been disappearing over years; another praised the maintenance team briefly before overwhelmingly negative reviews resumed. No upward trajectory evident.

Praised for
  • quick maintenance response (some reports)
  • friendly leasing staff (early visits)
  • convenient location near Domain and freeways
  • workout room and 4 pools
Watch-outs
  • friendly on lease signing, dismissive after
  • poor noise enforcement and thin walls
  • unresponsive management to serious issues
  • security breaches and fence damage
  • deposit disputes and billing confusion
  • unreliable maintenance and pest control
  • rude or disinterested staff at tours
  • package theft despite $20/month Fetch fee
poor-communicationnoise-issuesunresponsive-maintenancerude-staffhidden-feespackage-theft
Think twice if: Anyone who values responsive management, noise control, or transparent billing should look elsewhere. History of deposit disputes and unresponsive security handling is a serious red flag.

What this place gets right

  • 4 pools and workout facility
  • near Domain and major freeways
  • fully gated property
  • newly renovated unit options

Worth knowing

  • Christina May (leasing agent) consistently praised for going above and beyond
  • Garage break-ins and fence-line hole reported; issues unaddressed for weeks
  • AC only cools living rooms effectively; bedrooms 5–10 degrees hotter in summer
  • Mirrors described as cheap; worn silver finish peeling
  • Contractor roofing debris left on resident patios; nails scattered across roads
  • Fetch package service ($20/month) widely reported as theft-prone
  • Third-party rent payment processor (Loft Living) delays posting utility charges separately, creating confusion
  • Maintenance and pest control contractors report completing work without evidence

Reviews by category

Pet-Friendly Communities
Pet fees and monthly rent listed clearly, but non-aggressive breed policy advertised but not enforced according to residents
Apartment Rental Agency
Leasing tours range from indifferent staff dismissing walk-ins to friendly early interactions that flip after signing

How it stacks up

  • Rated 3.3 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Rating breakdown

5
121
4
25
3
14
2
15
1
89

Contact

Address
11915 Stonehollow Dr, Austin, TX 78758
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
10:00-18:00
Wednesday
09:00-18:00
Thursday
10:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Pet-friendly apartmentsNewly renovated apartmentsVirtual toursSelf-guided tours
Published prices
Non-refundable pet fee
$400 per pet
Pet rent
$20 per month per pet

As published by the business on its own website; not independently verified.

Enquire about Folio Apartments

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Quick answers

What pet fees and rent does Folio charge?
Non-refundable fee of $400 per pet, plus $20/month pet rent per pet, according to their website.
Do I have to pay extra for package delivery?
Yes, residents are required to use Fetch at $20/month, though multiple reviews report packages are stolen or delivered late.
How long does a security deposit refund typically take?
Highly variable; one resident waited over a year after moving out in July 2025 with no resolution as of September, cycling between Folio and a third-party contractor.

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Last updated 2026-07-17