Village at Gracy Farms
Touring and leasing staff like Andrea win consistent praise for attention and knowledge, and a subset of tenants report quick maintenance from Rodrigo's team. However, a significant group describes severe and ongoing pest infestations that management has failed to fix despite multiple pest control visits, delayed or absent emergency maintenance, poor communication from the office, and unreturned deposits with little follow-up accountability. The complex appears divided: those moving in or with routine requests find helpful staff and clean common areas; those facing maintenance crises or longer-term problems encounter unresponsive management and an inability to resolve serious issues. Pest control stands out as the most damaging pattern, with residents describing infestation in wiring, cabinets, and fixtures that spray-only approaches have not solved.
