The Summit at the Reserve
Staff like Elanor and Andrew earn consistent praise for attentiveness, and urgent repairs (AC, electrical) get fast response. Townhomes are spacious with garages and yards, and the pool drew residents initially. However, six one-star reviews cite move-out charges for carpet and paint with no supporting documents, changed rules (pool access eliminated mid-lease), ignored complaints about noise and pets, and lease terms altered without consent. When amenities promised at lease-signing vanish without rent reduction, trust erodes fast. Residents report management unresponsiveness on basic issues (noise, trash pickup, lease errors) and aggressive damage claims at checkout. One reviewer documented pristine conditions with photos but still paid $1,900 for carpet and unauthorized pet fees. A 55+ resident complains young tenants create noise and dogs bark constantly, while younger tenants feel excluded from pool access. Staff intention seems good, but policy enforcement and administrative fairness remain problems.
