Staff like Elanor and Andrew earn consistent praise for attentiveness, and urgent repairs (AC, electrical) get fast response. Townhomes are spacious with garages and yards, and the pool drew residents initially. However, six one-star reviews cite move-out charges for carpet and paint with no supporting documents, changed rules (pool access eliminated mid-lease), ignored complaints about noise and pets, and lease terms altered without consent. When amenities promised at lease-signing vanish without rent reduction, trust erodes fast.
Residents report management unresponsiveness on basic issues (noise, trash pickup, lease errors) and aggressive damage claims at checkout. One reviewer documented pristine conditions with photos but still paid $1,900 for carpet and unauthorized pet fees. A 55+ resident complains young tenants create noise and dogs bark constantly, while younger tenants feel excluded from pool access. Staff intention seems good, but policy enforcement and administrative fairness remain problems.
Recent shift: In January, management revoked or severely restricted pool access for residents under 55 without prior notice or rent reduction. This policy reversal triggered at least three complaints from residents who had signed leases specifically for amenity access. Combined with move-out charge disputes (two in the last two weeks), sentiment has shifted more negative since mid-year.
Last verified 2026-07-17
As listed on Google.
As published by the business on its own website; not independently verified.
Reserve at Round Rock earns consistent five-star praise for its welcoming leasing team, active community life, and thoughtful staff who follow up with prospective residents. Concerns center on garage pricing that appears to favour new leases over current tenants, and the heated pool amenity being unavailable despite advertising.
Residents and prospective members consistently praise Watermere's modern facilities, amenities (including fitness center, pool, and dining), and genuinely warm staff-particularly sales director Breanna. A few visitors noted the location on a busy street and one mentioned the space felt clinical at first glance; one concern arose about their credit program terms.
Two years in and residents either love it or find management policies needlessly rigid. The leasing team, particularly Taylor and Claire, earns consistent praise for patience and responsiveness, and maintenance typically fixes issues same-day. But the gated security is more concept than reality: gates frequently malfunction, residents report car break-ins, and management enforces strict balcony and trash-bin rules with steep fines while being slow to address neighbor complaints or security lapses. Water damage from uneven foundations and thin walls are common quiet complaints.
Last updated 2026-07-17
