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Regency at Dell Ranch

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 114 Google reviews · How we rank ›

3.4(114) 57 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingStudent HousingPet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingApartment BuildingApartment Rental AgencyApartment Complex
Regency at Dell Ranch
Services
Luxury & High-Rise Living, Student Housing, Pet-Friendly Communities
Reviews
114

The honest read

Many residents praise responsive maintenance, affordable pricing, and staff like Vicki and Zandra who handle leasing smoothly and resolve issues quickly. However, serious complaints emerge around monthly rent hikes, delayed pest removal (animals in ceilings), attempted double-billing by management, and occasional rudeness from front-desk staff, particularly when residents question billing or arrive without an appointment.

The community offers decent amenities and attached garage units that residents enjoy. The core problem is inconsistency: strong day-to-day maintenance paired with troubling financial practices and billing disputes that some say involve fraud and insurance fraud, plus unresponsive handling of pest problems despite repeated requests.

Praised for
  • responsive staff and maintenance
  • friendly office personnel (especially Vicki and Zandra)
  • affordable pricing and amenities
  • quick maintenance response
  • good locations and unit features
Watch-outs
  • frequent rent increases
  • unresponsive to maintenance requests (pests, animals)
  • attempted insurance fraud and double-billing
  • rude and hostile staff behavior in billing disputes
  • inconsistent customer service at front desk
responsive-managementpoor-communicationunresponsive-maintenancefast-maintenancefriendly-staffrude-staffgood-valuehidden-fees
Best for: residents seeking quick maintenance response and affordable pricing who can navigate potential billing disputes carefully
Think twice if: avoid if rent-sensitive; monthly increases reported. Review lease billing terms closely and document all payments before move-in.

What this place gets right

  • quick and thorough maintenance response
  • named staff (Vicki, Zandra) known for smooth leasing
  • affordable pricing
  • attached garage units available

Worth knowing

  • Vicki and Zandra named as staff who handle smooth leasing and move-ins
  • maintenance reported as quick and thorough by satisfied residents
  • pest problem (animals in ceiling) reported unresolved for one month despite complaint
  • assistant manager attempted double-billing claim with insurance after resident paid balance in full

Reviews by category

Pet-Friendly Communities
Pest complaints (animals in ceiling) suggest pest control issues despite pet-friendly designation.
Apartment Building
Maintenance praised as responsive; billing practices and rent increases criticized.
Furnished & Corporate Housing
Online application and smooth move-in praised; no specific corporate housing mentions in reviews.
Apartment Rental Agency
Leasing staff (Vicki, Zandra) noted for kind, helpful service; occasional front-desk rudeness reported.

How it stacks up

  • Rated 3.4 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 89
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
8
3
6
2
7
1
35

Contact

Address
670 Louis Henna Blvd, Round Rock, TX 78664
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsPet-friendly communityJacuzzi tubHardwood flooringDesigner kitchens

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Quick answers

How responsive is maintenance?
Multiple residents report fast and thorough response to maintenance requests. One resident noted an issue with animals in the ceiling space was reported a month ago but remained unresolved.
What is the application and move-in process like?
The application is mostly online and quick. Leasing staff like Zandra are noted for making move-in smooth and painless.
Can pets live here?
Yes, the community is pet-friendly. However, one resident complained about pest issues (animals in ceiling space) that management did not resolve.

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Last updated 2026-07-17