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Madison at Dell Ranch

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 118 Google reviews · How we rank ›

3.3(118) 57 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingStudent HousingAffordable & Income-Restricted HousingPet-Friendly CommunitiesFurnished & Corporate HousingApartment BuildingApartment Rental AgencyApartment Complex
Madison at Dell Ranch
Services
Luxury & High-Rise Living, Student Housing, Affordable & Income-Restricted Housing
Reviews
118

The honest read

Strong staff loyalty and fast maintenance define the best experiences here, but a persistent pest problem-roaches and rats-overshadows them for unhappy residents who felt management dismissed their concerns. Thomas, Liz, Jamie, and Daniel earn consistent praise for responsiveness and care; units are often beautiful and well-located, yet some tenants arrived to dirty apartments or faced months of failed pest control sprays, causing real distress and health fears.

The 52% five-star rating masks a sharp divide: families and long-term residents rave about eight-year stays and professional follow-up; newer or pest-affected residents report feeling unheard by management and describe the experience as "traumatizing." One tenant also reported safety issues and alleged management failed to protect them from harassment.

Praised for
  • friendly, responsive staff
  • fast maintenance response
  • clean, beautiful grounds
  • smooth leasing process
Watch-outs
  • severe pest infestation (roaches, rats)
  • units not move-in ready
  • poor management response to complaints
  • safety and harassment concerns
responsive-managementfast-maintenanceclean-facilitiespest-problemsfriendly-staff
Best for: Long-term residents or those comfortable with pet amenities and Round Rock location.
Think twice if: Pest infestation is a serious, ongoing concern; management's handling of complaints is inconsistent and sometimes dismissive.

What this place gets right

  • staff named (Thomas, Liz, Jamie) earn repeated praise for responsiveness
  • maintenance team handles requests quickly
  • dog park and pool facilities
  • convenient Round Rock location near highways and shops

Worth knowing

  • Staff members named: Thomas, Liz, Jamie (leasing/management), Daniel (Maintenance Lead)
  • Multiple tenants report roach infestations requiring repeated sprays; at least one also reports rats
  • Move-in readiness: some units arrived dirty or not fully prepared
  • One tenant reported management breach of confidentiality during harassment complaint
  • Eight-year tenant praised current management as best during their stay; another long-term resident called management "responsive and professional"
  • Pest control approach: repeated spraying; management told one tenant early exit would incur a fee despite ongoing infestation

Reviews by category

Pet-Friendly Communities
Dog park and pet-friendly spaces praised; no complaints about pet policy itself.
Apartment Complex
Beautiful grounds and amenities when pest-free, but infestation complaints dominate recent experience.

How it stacks up

  • Rated 3.3 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 35% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 90
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
61
4
8
3
1
2
3
1
45

Contact

Address
700 Louis Henna Blvd, Round Rock, TX 78664
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsModern kitchensSpacious living areasLarge closetsPrivate patios or balconiesSwimming poolFitness center

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Quick answers

Do they allow pets?
Yes. The complex offers pet-friendly spaces and a dog park, per their website.
Who should I contact with maintenance issues?
Daniel leads the maintenance team and is described by reviewers as responsive and quick to handle work orders.
What's the leasing experience like?
Multiple reviewers praise the leasing team (Liz, Jamie) for friendliness, responsiveness, and making the application process smooth and quick.

Similar apartment complex nearby

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Regency at Dell Ranch

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Many residents praise responsive maintenance, affordable pricing, and staff like Vicki and Zandra who handle leasing smoothly and resolve issues quickly. However, serious complaints emerge around monthly rent hikes, delayed pest removal (animals in ceilings), attempted double-billing by management, and occasional rudeness from front-desk staff, particularly when residents question billing or arrive without an appointment. The community offers decent amenities and attached garage units that residents enjoy. The core problem is inconsistency: strong day-to-day maintenance paired with troubling financial practices and billing disputes that some say involve fraud and insurance fraud, plus unresponsive handling of pest problems despite repeated requests.

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Alvista Round Rock
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Alvista Round Rock earns consistent praise for staff attentiveness and maintenance speed. Danielle, Barbara, Traci, Rust, Aaron, Jose, and others are named specifically by residents who value their responsiveness and professionalism. The property itself draws compliments for cleanliness, quiet grounds, and spacious units at accessible rents. Two significant friction points emerge: departing residents report difficulty reaching billing staff to contest move-out charges, and prospective tenants describe requiring upfront application fees before viewing units, with refund restrictions if they decline to lease.

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Residents and touring guests consistently praise Eric and the leasing team for genuine hospitality and helpful guidance, with many citing smooth move-in experiences and quick email responses. The community draws praise for cleanliness and amenities, though pet waste cleanup failures and unlit living rooms frustrate some residents enough to regret their choice. Staff including Eric Paez, Morgan, and Jenny earned repeated mentions for going beyond standard service, from same-day lease signings to retrieving forgotten belongings post-move. One resident reported a year-long plumbing repair delay; another dealt with paint spills during move-in, though office staff helped with odor treatment once reported.

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Last updated 2026-07-17