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Park at Wells Branch

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 294 Google reviews · How we rank ›

4.2(294) 77 composite score See reviews on Google ✓ Google-verified
Affordable & Income-Restricted HousingLuxury & High-Rise LivingPet-Friendly CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Park at Wells Branch
Services
Affordable & Income-Restricted Housing, Luxury & High-Rise Living, Pet-Friendly Communities
Reviews
294

The honest read

Staff consistently earn five-star praise for friendliness, responsiveness, and genuine care during tours and move-ins. Glenda, Lili, Liliana, and Orlando appear repeatedly as trusted leasing agents who take time to answer questions and make visitors feel welcome.

Maintenance responses are noted as fast and organized. However, one resident flagged the building itself as aging and poorly maintained, and mentions that some tenants don't respect community rules. The complex appeals to those prioritizing courteous service and location near major highways.

Praised for
  • exceptional staff warmth and attentiveness
  • fast and reliable maintenance
  • clean and well-maintained property
  • knowledgeable and helpful management
Watch-outs
  • aging apartments and physical neglect
  • resident rule compliance issues
responsive-managementfriendly-stafffast-maintenanceclean-facilities
Best for: families and pet owners seeking responsive, friendly management in North Austin
Think twice if: buildings may feel dated; check current unit condition and ask about community enforcement before signing

What this place gets right

  • staff renowned for warmth and attentiveness
  • prompt maintenance response
  • convenient location near major highways
  • welcoming tour experience

Worth knowing

  • Glenda Soto
  • Orlando
  • Liliana
  • Lili
  • maintenance team noted for speed and organization
  • coffee service mentioned at office

Reviews by category

Pet-Friendly Communities
dog-friendly spaces and pet-friendly living praised in amenities; no complaints about pet policies
Affordable & Income-Restricted Housing
no price complaints; staff attentiveness noted across income-conscious visitor segments

How it stacks up

  • Rated 4.2 against a 4.01 average across the 133 affordable & income-restricted housing businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we scored this

How We Score
Star rating 46
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
225
4
8
3
9
2
7
1
45

Contact

Address
apto:1306, 1915 Wells Branch Pkwy, Austin, TX 78728
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsSwimming poolFitness centerDog-friendly spacesWasher/dryer connectionsPrivate patios or balconiesPet-friendly living

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Quick answers

Is Park at Wells Branch pet-friendly?
Yes. Their website lists dog-friendly spaces and pet-friendly living as standard amenities.
Do maintenance repairs get done quickly?
Yes. Reviewers describe maintenance as fast, reliable, and well-organized.
What areas do they serve?
Wells Branch, North Austin, Pflugerville, and Round Rock, according to their website.

Similar apartment complex nearby

The Arbors of Wells Branch
63

The Arbors of Wells Branch

3.7(224)✓ Google-verifiedPublishes prices

Strong leasing staff and after-hours emergency response contrast sharply with chronic maintenance failures. Julissa Torres and Delia Sanchez stand out for patience and helpfulness; emergency technician David resolved a water leak same-day. However, residents report water shutoffs without warning, internet down for weeks, repairs taking months, broken gym equipment, and lighting hazards unaddressed for a year. Complaint focus splits between slow maintenance systems and inconsistent management behavior. One resident was denied help about internet outage and asked about lease breaks; another faced unexpected full rent charges after being shown a promotional rate. Long-term residents note the property was better managed years ago and no longer justifies its pricing increases.

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Churchill Crossing
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Churchill Crossing

3.8(199)✓ Google-verifiedPublishes prices

Staff at the leasing office-particularly Eva and Erika-consistently win praise for knowledge and helpfulness, and maintenance responds when called. However, the complex suffers from recurring hot water failures lasting days or weeks, with management offering no rent credits and little empathy. Residents report uneven parking spaces after resurfacing, overflowing garbage bins, and a manager widely described as cold and dismissive. Older infrastructure clashing with premium pricing leaves tenants frustrated. One long-term resident of nearly five years reported no problems, and another lived comfortably for over two years before issues surfaced. Yet three separate reviewers detailed months of boiling water for cooking and multiple multi-day outages within similar timeframes. The leasing office's blame-shifting to contractors and slow resolution-combined with lease terms that penalize tenant departures more harshly than the landlord's failure to maintain-compounds resident dissatisfaction.

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The Lakes at Renaissance Park
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The Lakes at Renaissance Park

3.6(204)✓ Google-verifiedPublishes prices

Half the reviews praise current staff, especially property manager Jeannette, and note ongoing property upgrades; the other half describe roach infestations, broken air conditioners, and management turnover spanning years. Location near Wells Branch and MetroRail appeal to renters, but repeated reports of failed appliance repairs, unreliable valet trash service, dark unsafe parking, and security gaps suggest persistent operational gaps beneath friendly frontline staff. Pet rent is competitive at $20/month per pet plus $400 one-time fee. Reviewers note lease renewal increases as steep as 30% and highlight the mandatory valet trash charge. Maintenance is inconsistent: some call it prompt; others describe needing multiple requests for basic fixes. The complex is undergoing cosmetic upgrades, but units remain dated without granite or premium finishes.

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Last updated 2026-07-17