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Churchill Crossing

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 199 Google reviews · How we rank ›

3.8(199) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise LivingApartment ComplexApartment BuildingApartment Rental Agency
Churchill Crossing
Services
Luxury & High-Rise Living, Apartment Complex, Apartment Building
Reviews
199

The honest read

Staff at the leasing office-particularly Eva and Erika-consistently win praise for knowledge and helpfulness, and maintenance responds when called. However, the complex suffers from recurring hot water failures lasting days or weeks, with management offering no rent credits and little empathy. Residents report uneven parking spaces after resurfacing, overflowing garbage bins, and a manager widely described as cold and dismissive. Older infrastructure clashing with premium pricing leaves tenants frustrated.

One long-term resident of nearly five years reported no problems, and another lived comfortably for over two years before issues surfaced. Yet three separate reviewers detailed months of boiling water for cooking and multiple multi-day outages within similar timeframes. The leasing office's blame-shifting to contractors and slow resolution-combined with lease terms that penalize tenant departures more harshly than the landlord's failure to maintain-compounds resident dissatisfaction.

Praised for
  • friendly and responsive staff
  • skilled leasing agents (Eva, Erika, Cleisy)
  • quick issue resolution when staff engaged
  • quiet community
Watch-outs
  • chronic hot water outages and low water pressure
  • slow response to known infrastructure failures
  • uneven parking lot after repaving
  • insufficient garbage and recycling bins
  • inflexible lease terms and unfair notice periods
  • manager (Leanne/Leanna Hajek) reported as rude and dismissive
  • charged inaccurate fees
  • security deposit disputes
responsive-managementpoor-communicationunresponsive-maintenanceclean-facilitiesfriendly-staffoutdated-unitsoverpriced
Best for: Tenants prioritizing friendly leasing staff and a calm setting over infrastructure reliability.
Think twice if: Chronic hot water failures, slow repairs, and inflexible lease terms trouble you-or you need a place where the landlord treats maintenance failures with accountability.

What this place gets right

  • knowledgeable and helpful leasing agents
  • staff responds to maintenance requests
  • quiet community feel

Worth knowing

  • Leasing agents Eva, Erika, and Cleisy named for attentiveness and helpfulness
  • Hot water has been out repeatedly: one tenant reported it failed monthly to every other month over three years; another had no hot water for nearly a week
  • One multi-day outage (Friday 11/28 through Tuesday 12/02) mentioned by multiple residents
  • Apartment manager Leanne/Leanna Hajek reported as rude and dismissive
  • Parking lot resurfaced but spaces left uneven, limiting usability
  • One dumpster and one recycling bin serving three buildings
  • Maintenance called outside contractor to confirm tenant complaint after months of dismissal
  • $50 in unexplained fees charged to one resident

Reviews by category

Pet-Friendly Communities
Website advertises pet-friendly housing; no review complaints about pet policies, but limited pet-specific feedback.
Apartment Complex
Mixed: staff praised, but chronic hot water failures, poor infrastructure maintenance, and parking/garbage issues undermine the living experience.

How it stacks up

  • Rated 3.8 against a 4.03 average across the 279 luxury & high-rise living businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 100
Review recency 99
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
127
4
11
3
5
2
6
1
50

Contact

Address
14100 Thermal Dr #1403, Austin, TX 78728
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartments for rentTwo-bedroom apartments for rentPet-friendly housing
Published prices
Pet deposit
$200 per pet
Non-refundable pet fee
$200 per pet

As published by the business on its own website; not independently verified.

Enquire about Churchill Crossing

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Quick answers

What is the pet policy and cost?
Their website states a $200 pet deposit and $200 non-refundable pet fee per pet.
Is the hot water reliable?
No. Multiple residents report hot water has been out repeatedly, sometimes for a week or more, and management has offered no compensation despite the lease stating they are 'not required to do anything' for utility outages.
Who should I contact at the leasing office?
Residents consistently name Eva, Erika, and Cleisy as knowledgeable and helpful leasing agents.

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Last updated 2026-07-17