Austin Apartment Reviews Guide
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Montelena Apartment Homes

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 287 Google reviews · How we rank ›

4.0(287) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise LivingAffordable & Income-Restricted HousingPet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingStudent HousingApartment BuildingApartment Rental AgencyApartment Complex
Montelena Apartment Homes
Services
Luxury & High-Rise Living, Affordable & Income-Restricted Housing, Pet-Friendly Communities
Reviews
287

The honest read

Many residents experience a welcoming move-in and praise office staff like Alma and Serina, who are responsive and professional. The units are spacious with good amenities, and apartment locators consistently refer clients here with positive results.

However, some reviewers report dismissive tour experiences and serious maintenance lapses. Complaints include unaddressed mold that developed into a child's asthma diagnosis, maintenance access despite written refusal, and a lease-break collection filed two years after settlement. Safety concerns like smoking policy violations and structural damage went unresolved when escalated to management.

Praised for
  • friendly and welcoming office staff
  • responsive management and communication
  • spacious apartments and good amenities
  • quiet, peaceful community
  • reasonable pricing and value
  • smooth move-in experience
Watch-outs
  • rude or dismissive leasing staff during tours
  • unresponsive to maintenance issues and safety concerns
  • mold problems and inadequate repairs
  • unauthorized entry despite resident requests
  • inconsistent lease enforcement
  • false collection filing after paid lease break
responsive-managementfriendly-staffclean-facilitiesunresponsive-maintenancegood-value
Best for: Families and professionals seeking a quiet community with responsive leasing support.
Think twice if: Tour experiences vary significantly; verify unit condition matches listings, and clarify maintenance policies and lease-break terms in writing before signing.

What this place gets right

  • Friendly, responsive office staff during leasing
  • Spacious floor plans and modern appliances
  • Strong reputation with apartment locators
  • Quiet, family-oriented community

Worth knowing

  • Alma and Serina named as standout leasing staff
  • In-unit washers and dryers
  • Mold issues reported; first response was bleach application without structural repair
  • Unauthorized maintenance entry despite resident written refusal
  • Collection filed on credit report two years after paid lease break (April 2022 vs. February 2024)
  • Resident developed asthma linked to unit mold

Reviews by category

Pet-Friendly Communities
Pet policy exists but enforcement noted as inconsistent; smoking policy violations reported despite smoke-free designation.
Apartment Rental Agency
Apartment locators rely on this community and report consistent positive placements.

How it stacks up

  • Rated 4 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
189
4
21
3
14
2
7
1
56

Contact

Address
2501 Louis Henna Blvd, Round Rock, TX 78664

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bed 1 bath apartments2 bed 2 bath apartments3 bed 2 bath apartments4 bed 2 bath apartmentsin-unit washers and dryersstainless steel appliancespatiosswimming pool
Published prices
rent on select units
$1,000 off

As published by the business on its own website; not independently verified.

Enquire about Montelena Apartment Homes

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Quick answers

Are pets allowed?
Yes; their website lists pet-friendly housing. However, one reviewer noted inconsistent enforcement of the leash policy for pets in common areas.
Do apartments have in-unit laundry?
Yes; all units include in-unit washers and dryers.
What floor plans are available?
One-bed/one-bath, two-bed/two-bath, three-bed/two-bath, and four-bed/two-bath units.

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Most residents report chronic structural problems: roaches and rats in units, mold painted over rather than treated, burst pipes in winter, days without water. Management responsiveness hinges entirely on who is on duty; some staff members like Vee and Sherri earn strong praise for caring attention, while inconsistent maintenance crews and high office turnover leave problems unresolved for months. The property accepts second-chance applicants and rents below local market rates, drawing tenants with fewer options. A handful of residents report quick repairs and pleasant experiences, but overwhelmingly reviewers describe feeling caught between affordable housing and conditions that pose health risks, with little recourse when complaints are filed.

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Most residents report feeling safe and welcome, with staff known by name for their attentiveness to maintenance emergencies and day-to-day requests. Management earns repeated praise for kindness and speed, though one recent complaint flags a six-month delay in deposit return after move-out.

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Residents consistently praise fast maintenance response and genuinely friendly front-office staff, especially Jimmy, who handles move-ins with care and follow-up. Units are spacious and clean; grounds are quiet and well-maintained. The community suits long-term renters and those seeking a welcoming environment, though one tenant felt the property manager's enforcement of parking rules lacked compassion during a personal crisis.

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Last updated 2026-07-17