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Legacy Ranch at Dessau East

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 69 Google reviews · How we rank ›

3.9(69) 64 composite score See reviews on Google ✓ Google-verified
Senior & 55+ LivingLuxury & High-Rise LivingAffordable & Income-Restricted HousingPet-Friendly CommunitiesGated & Secure CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
Legacy Ranch at Dessau East
Services
Senior & 55+ Living, Luxury & High-Rise Living, Affordable & Income-Restricted Housing
Reviews
69

The honest read

Abraham and the front desk team earn frequent praise for genuine care and quick problem-solving, with recent management changes bringing relief to residents tired of inattention. But serious gaps remain: vehicle towing without explanation, poor coordination with the towing company, and a critical lapse when ice covered senior-accessible pathways for days after snow.

Maintenance responds quickly to repair requests like refrigerator replacement. The community feels safe overall, with new amenities and friendly staff setting a welcoming tone. Yet the ice incident and parking restrictions point to a management that sometimes prioritizes rules over resident safety and dignity.

Praised for
  • staff attentiveness and warmth
  • responsive maintenance work
  • new management improvements
  • safe community
  • friendly front desk service
Watch-outs
  • parking and vehicle towing issues
  • lack of communication about incidents
  • ice and snow safety neglect for seniors
responsive-managementfriendly-stafffast-maintenancesafe-neighborhoodpoor-communication
Best for: Seniors seeking attentive staff and community activities in a social setting.
Think twice if: You value transparency and consistent safety protocols; towing and snow-removal lapses suggest management still has gaps.

What this place gets right

  • staff who treat seniors with genuine respect
  • fast maintenance response
  • new management showing commitment to change
  • on-site amenities and community activities

Worth knowing

  • Abraham Covarrubias and Katie Mancuso named as improved staff and regional manager
  • Maintenance replaced refrigerator and transferred contents while resident was away
  • Ice and snow remained on entryways, ramps, and sidewalks three days after a storm
  • Disabled veteran's vehicle was towed with no clear explanation or coordination with towing company

Reviews by category

Senior & 55+ Living
Praised for welcoming atmosphere and staff attentiveness to elderly residents; criticized for failure to clear ice and snow from senior-accessible pathways.
Apartment Building
Front desk staff and maintenance are responsive; recent management changes seen as positive step.
Pet-Friendly Communities
No clear evidence in reviews.
Gated & Secure Communities
Community feels safe but parking restrictions and vehicle towing incidents create friction.

How it stacks up

  • Rated 3.9 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

How we scored this

How We Score
Star rating 28
Review volume 80
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

Rating breakdown

5
46
4
3
3
4
2
0
1
16

Contact

Address
13527 Harrisglenn Dr, Pflugerville, TX 78660
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsClubhouse and salonFitness centerPoolLibraryGrilling and picnic area24/7 emergency maintenance

As published by the business on its own website; not independently verified.

Enquire about Legacy Ranch at Dessau East

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Quick answers

What happens if I need help with a maintenance issue?
Staff respond to online work orders; one resident's refrigerator was replaced and contents transferred while they were away. Emergency maintenance is available 24/7.
Is parking included, and what are the visitor rules?
Recent parking reductions and visitor parking near the front office; towing incidents suggest strict enforcement, so clarify policies before moving.
Who manages the community now?
Katie Mancuso (regional manager) and Abraham Covarrubias (front desk) are named as recent improvements; reviewers note new management is addressing neglected maintenance.

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Last updated 2026-07-17