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Settler's Ridge Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 181 Google reviews · How we rank ›

3.6(181) 61 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
Settler's Ridge Apartments
Services
Pet-Friendly Communities, Apartment Rental Agency, Apartment Building
Reviews
181

The honest read

Half the reviews praise spacious layouts, quick maintenance responses, and a solid gym. Named staff like Brianna, Cori, and Eduardo earn specific commendation for going above and beyond. The other half report management gone dark for weeks, gates that don't work, leasing office lines that demand 30-minute waits, and an ongoing pest problem that repeated spray visits have not solved. Amenities are well kept, but the experience hinges heavily on which staff member you reach and whether your unit sits near Parmer Road's relentless traffic and sirens.

Long-term residents who transferred units or stayed through early trouble report satisfaction; those stuck in ground-floor units on busy streets or hit with unresolved maintenance (mold, water damage liability, broken toilets) find the place nearly unlivable. Communication failures are the consistent sore spot: residents say they cannot reach management for days, tours are understaffed to the point of rudeness, and a late fee appears despite five years of on-time payment.

Praised for
  • spacious units and amenities
  • responsive maintenance team
  • good value for price
  • standout staff members (Brianna, Cori, Johnathan, Eduardo, Mallinda)
Watch-outs
  • poor management communication and responsiveness
  • understaffed leasing office
  • persistent pest control issues
  • gate and security system failures
  • external noise from fire station and Parmer Road
responsive-managementpoor-communicationwell-maintained-groundspest-problemsfast-maintenancefriendly-staffrude-staffgood-valuenoise-issuesparking-issues
Best for: Residents who want space and amenities and are willing to navigate occasional communication delays; those who can secure a quiet unit away from Parmer Road.
Think twice if: You work from home, need reliable pest control, or live on ground floors near Parmer Lane; management communication delays and understaffing can frustrate residents at lease renewal or during crises.

What this place gets right

  • spacious floor plans with updated granite and countertops
  • large gym with specialized equipment (stairmaster, Crossfit area)
  • quick maintenance response time (same day or next morning)
  • good value relative to appliance quality and unit size

Worth knowing

  • Brianna Espinoza, Johnathan, Cori, Donna recognized for responsiveness during water mitigation and tenant support
  • Eduardo (maintenance) and Mallinda Meyers (Assistant Community Manager) praised by name for follow-through
  • Maintenance responds same day or next morning for most requests; pest control sprayed three times without resolving roach nesting
  • Water heater failures in some units; one resident disputed liability for pre-existing broken toilet after management replaced all flooring
  • Guests towed within five minutes of parking in wrong lot; $250 tow fee charged
  • Fire station directly across from complex; sirens reported 3 times daily
  • Entrance gates frequently non-functional; one gate reported non-working for six months

Reviews by category

Pet-Friendly Communities
Large dog park praised; one resident reports early pest issue resolved quickly by pest control.
Apartment Building
Spacious layouts and amenities well-received; security gates and pest control unreliable.
Apartment Complex
Maintenance swift, but management communication and office staffing a persistent bottleneck.
Apartment Rental Agency
Tour scheduling shows staffing gaps; some leasing staff named for professionalism, others for rudeness; responses can take days.

How it stacks up

  • Rated 3.6 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How we scored this

How We Score
Star rating 10
Review volume 98
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
93
4
22
3
14
2
6
1
46

Contact

Address
12800 Harrisglenn Dr, Austin, TX 78753
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

As published by the business on its own website; not independently verified.

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Quick answers

Is the leasing office responsive if I need to reschedule a tour?
Reviews report mixed results. Some wait 30 minutes to drop off documents and 20+ minutes for scheduled tours due to understaffing. Email responses sometimes take days.
What is the maintenance response time?
Most residents report same-day or next-morning response. Named maintenance staff (Eduardo) praised for speed.
Are there pest control issues?
One recent resident reported German roaches appearing daily despite three pest control visits; another resident early in their lease reported a minor pest issue resolved quickly. Results vary by unit.

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Last updated 2026-07-17