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Bristol Heights

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 317 Google reviews · How we rank ›

3.3(317) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
Bristol Heights
Services
Pet-Friendly Communities, Apartment Rental Agency, Apartment Building
Reviews
317

The honest read

Long-term residents praise the front desk, maintenance techs Gabriel and Justin, and recent management changes that brought community activities and a more welcoming atmosphere. But newer arrivals report serious problems: move-in apartments that aren't cleaned or ready, AC and washing machines that don't work, rodent noises inside walls with no follow-up, and an office that won't return calls or fix things. The gap between promised delivery and actual service is stark.

Property maintenance itself swings wildly between reviews. Some tenants say it's spotless and peaceful; others describe trash, open gates, package theft, and bugs within weeks of moving in. The disparity suggests either inconsistent upkeep or genuine decline, and it often correlates with how new someone is to the complex.

Praised for
  • friendly, attentive staff
  • quick maintenance response
  • clean facilities and grounds
  • community events and activities
  • spacious, well-designed units
Watch-outs
  • pest and rodent problems
  • inconsistent maintenance follow-up
  • dirty, unkempt property conditions
  • unresponsive office staff
  • security issues and package theft
responsive-managementpoor-communicationfast-maintenanceunresponsive-maintenanceclean-facilitiespest-problemsquiet-communityfriendly-staffparking-issuespackage-theft
Best for: Tenants who prioritize community involvement and staff interaction over move-in condition guarantees.
Think twice if: Avoid if you need a clean, pest-free unit on day one or rely on quick office response to maintenance emergencies.

What this place gets right

  • Strong front-desk and community management team
  • Fast maintenance response from skilled technicians
  • Active community events and activities
  • Spacious, well-designed floor plans

Worth knowing

  • Gabriel and Justin are named maintenance technicians praised for timely work
  • Jenny, Susan, Lisa, Eisa, Suzanne, Missy, and Jen are office staff cited for helpfulness
  • Events coordinator Brie and Pablo organize themed community activities
  • Community manager Lisa Damico noted for personal attention
  • Move-in apartments have been reported uncleaned, with dead flies and unfixed issues
  • Rodent noises in walls reported with month-long delays in follow-up
  • Recent management team credited with positive property and community improvements

Reviews by category

Pet-Friendly Communities
Pet fees are high upfront ($400 first, $200 second) with ongoing $25/month rent per pet, but no reviews directly address pet experience.
Apartment Rental Agency
Sales staff sell well but delivery fails; tenants report unmet promises on cleaning, repairs, and responsiveness.
Apartment Building
Units praised for design and space; move-in condition inconsistent, with some arriving filthy or broken.
Apartment Complex
Community atmosphere strong with activities and friendly staff; property upkeep and pest control unreliable.

How it stacks up

  • Rated 3.3 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
157
4
22
3
12
2
17
1
109

Contact

Address
12041 Dessau Rd, Austin, TX 78754
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
ApartmentsPet-friendly livingAmenitiesFloorplans
Published prices
Pet fee (first pet)
$400 (non-refundable)
Pet fee (second pet)
$200 (non-refundable)
Pet rent per month per pet
$25 per month per pet

As published by the business on its own website; not independently verified.

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Quick answers

What are the pet fees?
First pet: $400 non-refundable. Second pet: $200 non-refundable. Then $25/month per pet in rent (their website terms).
Is maintenance quick when you submit a work order?
Reviewers report mixed results. Some say Gabriel and Justin complete work in days; others waited weeks for follow-up on rodent complaints.
Can I expect my unit to be clean and ready on move-in?
No guarantee. Recent reviews describe move-in units with dead flies, uncleaned kitchens, and broken appliances (AC, washer) that took multiple complaints to address.

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Ascent North offers competitive floor plans and lower rents than many North Austin properties, but the experience is deeply divided. Tenants who encounter maintenance staff like Dave and Gregorio report fast, professional service. However, the majority of recent reviews chronicle systemic failures: AC units that leak or stay broken for months despite repeated service calls, roach infestations that management does not fully treat, a leasing office that rarely answers phones or returns communications, and parking chaos. Management has cycled through staff multiple times, and while some newer personnel (Patricia, Amanda) have been praised for improvement efforts, long-term residents report that fixes remain slow and accountability is absent. Pet owners should note the dog park exists but is listed alongside other broken amenities. Tenants considering a lease here should verify the specific building and unit condition, as outcomes vary widely. The company's website lists a $99 move-in special, but the value diminishes quickly if your unit has pre-existing maintenance issues or is in a building prone to pests.

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Davies Ranch
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Leasing and maintenance staff earn strong praise. Angelica, Franklin, Amber, and Estella handle tours, repairs, and questions with speed and empathy. One resident's AC was fixed within hours. But long-term residents report serious cracks: a four-year tenant documented uncontrolled roaches, then faced thousands in disputed charges for damage they say was routine wear or pest-related. Several families describe a tenant culture hostile to children, with upstairs neighbors banging ceilings over laughter. A few mention office staff dismissing Spanish speakers. Clean facilities and gated security are consistent strengths, but move-out billing and resident conflicts need attention. Service varies by role. Leasing excels. Maintenance responds fast for mechanical issues. Management's handling of pest control and lease-end disputes leaves residents feeling nickeled-and-dimed.

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Last updated 2026-07-17