Austin Apartment Reviews Guide
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Ascent North

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 187 Google reviews · How we rank ›

3.4(187) 57 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingPet-Friendly CommunitiesLuxury & High-Rise LivingApartment Rental AgencyApartment BuildingApartment Complex
Ascent North
Services
Student Housing, Pet-Friendly Communities, Luxury & High-Rise Living
Reviews
187

The honest read

Ascent North offers competitive floor plans and lower rents than many North Austin properties, but the experience is deeply divided. Tenants who encounter maintenance staff like Dave and Gregorio report fast, professional service. However, the majority of recent reviews chronicle systemic failures: AC units that leak or stay broken for months despite repeated service calls, roach infestations that management does not fully treat, a leasing office that rarely answers phones or returns communications, and parking chaos. Management has cycled through staff multiple times, and while some newer personnel (Patricia, Amanda) have been praised for improvement efforts, long-term residents report that fixes remain slow and accountability is absent.

Pet owners should note the dog park exists but is listed alongside other broken amenities. Tenants considering a lease here should verify the specific building and unit condition, as outcomes vary widely. The company's website lists a $99 move-in special, but the value diminishes quickly if your unit has pre-existing maintenance issues or is in a building prone to pests.

Praised for
  • responsive maintenance staff (Dave, Gregorio, others)
  • good floor plans and layouts
  • affordable for the area
  • pools and amenities available
Watch-outs
  • chronic AC failures and poor repair response
  • persistent roach and pest control issues
  • unresponsive leasing office
  • parking shortages
  • noise complaints and lack of enforcement
  • mold problems
  • broken gates and security concerns
  • staff turnover and communication gaps
poor-communicationunresponsive-maintenancefast-maintenancepest-problemsnoise-issuesparking-issuesresponsive-managementoverpricedgood-value
Best for: Tenants with low tolerance for maintenance delays or pest issues should look elsewhere; best suited to those in units without pre-existing problems.
Think twice if: Those with pets or needing quick AC repairs; chronic maintenance backlogs and pest control issues plague many units despite good staff effort.

What this place gets right

  • Competitive pricing and floor plan quality
  • Responsive maintenance crew (Dave, Gregorio named frequently)
  • Pools and pet-friendly amenities on-site

Worth knowing

  • Dave (maintenance supervisor) praised for plumbing repairs, AC work, responsiveness
  • Gregorio (maintenance) noted for professionalism and cleanup
  • AJ and Magdalena (leasing staff) complimented on customer service in earlier reviews
  • Patricia (newer property manager) and Amanda (assistant manager) credited with recent improvement efforts
  • Leasing office has undergone multiple staff replacements; phone lines frequently unanswered
  • Mold issues in multiple buildings per tenants; city involvement mentioned
  • AC failures documented in reviews spanning over a year for some units
  • Pest control follows up only after formal complaints; full-unit treatments promised but not followed through

Reviews by category

Apartment Complex
Floor plans praised; maintenance responsive but overloaded; pest control and AC repairs chronically delayed.
Pet-Friendly Communities
Dog park listed but reviewers report it alongside other broken amenities.
Apartment Rental Agency
Leasing office inconsistently staffed; some agents (AJ, Magdalena) noted as helpful; phones often unanswered.

How it stacks up

  • Rated 3.4 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 99
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
97
4
15
3
8
2
9
1
58

Contact

Address
12001 Dessau Rd, Austin, TX 78754

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsfitness centertwo poolsdog parkwash stationBBQ grills
Published prices
Move-In Special
$99

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Quick answers

What is the move-in cost?
Their website lists a $99 move-in special, though final pricing depends on the unit and lease terms.
How quickly do maintenance requests get addressed?
It varies widely. Named staff like Dave respond same-day or next-day for plumbing and AC. However, pest control and long-standing maintenance issues (broken AC, mold) can take weeks or months.
Does Ascent North accept pets?
Yes; the property has a dog park and wash station. However, ensure your lease specifies pet policies and fees.

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Long-term residents praise the front desk, maintenance techs Gabriel and Justin, and recent management changes that brought community activities and a more welcoming atmosphere. But newer arrivals report serious problems: move-in apartments that aren't cleaned or ready, AC and washing machines that don't work, rodent noises inside walls with no follow-up, and an office that won't return calls or fix things. The gap between promised delivery and actual service is stark. Property maintenance itself swings wildly between reviews. Some tenants say it's spotless and peaceful; others describe trash, open gates, package theft, and bugs within weeks of moving in. The disparity suggests either inconsistent upkeep or genuine decline, and it often correlates with how new someone is to the complex.

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Most residents praise staff professionalism and maintenance speed, with same-day repairs and named technicians like Geovonni and Johnny earning consistent recognition. However, significant frustration emerges over security gate failures, frequent pool closures, substantial hidden fees that push total rent over $2,200 monthly, and noise enforcement that lacks follow-through despite repeated tenant complaints.

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Davies Ranch
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Leasing and maintenance staff earn strong praise. Angelica, Franklin, Amber, and Estella handle tours, repairs, and questions with speed and empathy. One resident's AC was fixed within hours. But long-term residents report serious cracks: a four-year tenant documented uncontrolled roaches, then faced thousands in disputed charges for damage they say was routine wear or pest-related. Several families describe a tenant culture hostile to children, with upstairs neighbors banging ceilings over laughter. A few mention office staff dismissing Spanish speakers. Clean facilities and gated security are consistent strengths, but move-out billing and resident conflicts need attention. Service varies by role. Leasing excels. Maintenance responds fast for mechanical issues. Management's handling of pest control and lease-end disputes leaves residents feeling nickeled-and-dimed.

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Last updated 2026-07-17